Customer Service Sales

Jennifer L. Piehler

**** ***** ****** ***** ****, FL 342**-***-*** 2467 ************@*******.***

Objective To continue to attain business and Human Resource

knowledge in a position where growth and

development are encouraged

Experience Benefit Analyst

9/2005- 10/2006 Selective HR Solutions, Sarasota,

FL

-Process health insurance (medical, dental, life,

vision) enrollment applications for co- employees

-Coordinate client needs with benefit offerings

-Provide customer service to both clients and co-

employees regarding benefit enrollments,

concerns, terminations, etc

Operations Manager / Consumer Lending /

Customer Service Representative / Teller

3/2001-7/2005 Fifth Third Bank (formerly First

National Bank of Florida and West Coast Guaranty

Bank), Venice, FL

-Provided leadership to four employees while

being directly and indirectly responsible for sales

and consumer lending goals of branch

-Provided customer service to bank customers

-Completed monthly internal control audits

-Responsible for training implementation for

banking regulations, new procedures, etc

Human Resources Assistant

9/1999- 3/2001 Fifth Third Bank (formerly First

National Bank of Florida and West Coast Guaranty

Bank) Sarasota, Florida

-Assisted in many aspects of payroll including time

card recording and hour input, audit reporting, and

review process

-Was responsible for answering insurance

questions, processing billing each month for

COBRA coverage and for auditing COBRA,

member change of status forms, and 401K

conversion forms for completion.

-Was responsible for various other daily HR

functions as assigned

Education Florida Gulf Coast University Fort Myers, FL

1998-2002

BS Management with concentration in Human

Resource Management

Dean’s List, Phi Betta Kappa

Stickler Sales Mgmt Training

Predictive Index System Training

Interests I enjoy spending time with my family and crafting

References References are available on request.

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