Customer Service Assistant
Resume:
*** ****** ***** *****: 512-***-****
Round Rock, TX 78665 Email:
*************@*****.***
Brenda K Feindel _________________________________________________
Education 1970 Ursuline Preparatory Academy
San Antonio, TX
Professional Experience
Aug 2008 - Present Rugged Cross Productions
Keller, TX
Office Manager
* Call handling and customer service
* Deposits and reports
* Preparation of monthly expense reports
* Responsible for all account contracts
* Office accounting
* Maintained office efficiency
Mar 2006 - Aug 2008 City of Round Rock
Round Rock, TX
Office Manager
* Front desk reception and customer service
* Gift shop sales and accounting
* Acquisition of new members and maintenance of member
records
* Daily deposits and reports
* Preparation of monthly expense reports
* Procurement of office and janitorial supplies.
* Preparation of employee timesheets and paperwork
* Trained all full time and part-time front office staff
* Direct supervision of one administrative technician.
* Responsible for all facility reservations and contracts
* Office accounting using CLASS 6.0 database system
* Organized office operations and procedures
* Coordination of community events and senior activities
* Assisted with coordination of Senior Volunteer program
* Assisted Center Supervisor and Activity Director
* Maintained office efficiency
Aug 2005 - Mar 2006 Coldwell Banker Real Estate
Austin, TX
Receptionist/Admin. Assistant
* Primary liason for agents, customers and visitors
* Ensured all visitors received a positive experience
* Procurement and inventory of office supplies and
brochures
* Control of Home Facts numbering system
* Served as assistant to management team
* All other administrative duties as required
Aug 2004 - Aug 2005 Austin Artistz
Richland Springs, TX
Personal Assistant/Booking Agent
Page 2
Brenda Feindel
* Customer service and sales
* Promotion and booking of 13 local Austin bands
* Contacting clubs and venues across the United States
* Maintained customer database using ACT 6.0.
* Creation and maintenance of all band contracts
Jul 2003 - July 2004 Strata Nail Foundation
San Saba, TX
Marketing Director/Personal Assistant
* Customer service and sales
* Responsible for generating new local and international
distributor leads
* Maintained new accounts and customer database using
Microsoft Small Business and Peachtree Accounting .
* Assisted with research, development, and purchase of new
products.
* Trade show demonstrations across the United States
* Supervision and training of five employees.
* Administrative support to Director of company
Feb 1993 - Jun 2003 Capitol Appraisal Group
Austin, TX
Assistant Tax Appraiser
* Customer service and support
* Maintained oil and gas mineral ownership for 21 counties
in Texas
* Assisted Chief Appraisers, assistants, and County Tax
Assessors in handling taxpayer problems and requests
* Daily contact with outside agents, and oil companies
Skills
* Knowledge of various public and proprietary software
* Extensive customer relation and service skills
* Excellent oral and written skills
* Problem solving abilities
* Detail oriented
* Meeting and event planning
* Records management
* Accounts payable/receivable
* Report and document preparation
* Policies and procedures manuals
* Inventory management
* Typing speed 70 wpm
References
* Sharon Phelan 830-***-**** Genie Talkington
* Lisa Dove 832-***-**** Barbara
Komandosky 512-***-****
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