Customer Service Representative

Khalilah Lane

** ******** ***

Highland Park, NJ 08904

************@*******.***

(804)

***-****

Professional Experience

*/****-*/**** ******* INSURANCE Richmond, VA

Licensed P & C Customer Service Representative

Support multiple specialty product lines with policy processing,

underwriting, claims, billing systems and other administrative

duties

Manage queries and requests from independent insurance agents/

companies, lien- holders, attorney offices and policy holders,

etc. ensuring a positive customer experience.

Quote, process,issue and endorse policies via servicing agent for

specialty product lines

Process, notate & document all policy adjustments

Execute and perform various underwriting functions to determine

acceptable and unacceptable risk

Provide Customer service on a variety of questions regarding

coverage, underwriting, premium, claims, billing, etc.

Conduct, market and respond to leads generated through existing

client database for new lines of business as well as new household

policy prospects,

cross sell existing policyholders for Automobile,

Homeowners, Life, Health, Flood, and Umbrella insurance.

Actively respond to and generate quotations for all internet and

business referrals in a timely manner.

Deliver exemplary customer service at all times

Performed Property Inspection Duties to determine coverage risk/

eligibility as well as performing other office duties

administrative support.

3/1999-11/200 THE MANHATTAN CENTER FOR PAIN New York, NY

1 MANAGEMENT

Medical Records Clerk/Receptionist

Filed patient consultation x-ray and lab reports

Arrange, Assemble, tag, deliver medical charts, film and paperwork

etc.

Scheduled and confirmed appointments

Managed and maintained logs and other data collection

Verified coverage eligibility, obtaining authorization and the

copying of patient charts for physician referrals

Performed Front Desk reception duties

Fulfilled medical records requests in a timely manner

On a daily basis performed various office related tasks to be of

assistance to the administrative,nursing, fellowship & physician

depts.

4/1996-9/1999 LORI'S HALLMARK GIFT SHOP New York, NY

Cashier/Assistant Manager

Maintained store appearance, inventory and phone order records

Processed, reconciled and filed daily transactions

On occasion performed auditing and delivery duties

Managed the stocking,shipping and receiving of merchandise

Provided customer support as needed

EDUCATION

9/1991-6/1995 The Manhattan School of Art and Design New York, NY

Diploma Awarded: June 1995 - Concentration in Fashion

Illustration/Cartooning

3/2004-Current

Virginia Property and Casualty License

* references available on request

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