Customer Service Manager

Brenda D. Gavin

**** *********** ***. **** ******, Fl. 32127 386-***-****

***************@*****.***

Objective To obtain a Store management position to utilize my

office, merchandising and customer service skills

acquired during previous employment. Committed to

challenges, excellent with people at all levels.

Office Skills Light typing, payroll, bank deposits, filing,

record keeping, ledgers, employee scheduling,

answering business phone, computer skills/Windows

XP, email and internet knowledge, hand held

scanner, charts, copier, newsletter writing and

publishing.

Work experience November, 1997- September, 2004 Dec. 7,

2005-April 12, 2009 November 2009-current

Dollar General Corporation

Certified Store manager/May, 2000 Recertified

March, 2006

Managerial duties: recruiting and training of Store

Managers, Assistant Managers, Lead Clerks and

cashiers, in store and in the field, supervised up

to 10 employees. Other duties of store operations;

re-setting departments with new labels and

merchandise, scanning and ordering core merchandise

and store supplies, stock counts per corporate,

checking in vendors, setting ads and signing,

receiving weekly truck and getting merchandise to

the floor in a timely manner. Weekly stock room

purging, successfully set standard for inventory

prep to receive highest score and actual

inventories. Hourly and daily recovery and front

facing entire store, and store maintenance.

Prepared and conducted store meetings, managed

store and employees per company policy, including

oral and written progressive counseling.

Established clean, safe, and pleasant shopping

atmosphere for customers.

Office duties: daily paperwork and ledgers, counted

down tills, bank deposits and change orders,

matching and filing vendor invoices, reconciling

monthly transaction sheet of paid invoices, credit

requests, company mark up and mark downs, weekly

price changes, damaging out product that was not

saleable, pulling recalled product disposing of or

sending back per company instructions, filling in

charts/Store Communication Center: cash over/short,

voids, refunds, and exchanges.

Achievements: chosen for the first "I CARE" poster

for Customer Service and shrink below 2.0%. My

poster was posted in over 8200 Dollar General

stores across the country.

Opened two new stores: 2004, 2009/ assisted in

setting up store, merchandising, office set up,

grand opening

Traveled/transferred as needed to bring stores up

to company standards. Managed ten different stores

in nine years.

June 27, 2005-November 12, 2005 Factory Card

and Party Outlet

Certified Store Manager (July 26, 2005)

Ormond Beach, FL.

Managerial Duties: Out of stock ordering, damages,

price changes, merchandising, receiving daily

deliveries, scanned in product received, trained

new associates, planned and conducted monthly store

meeting, followed through with progressive

counseling as needed, set new plan o grams, set ad,

supervised eight employees, Performed voids,

refunds and exchanges. Traveled to assist in store

operations as needed. Attended mandatory meetings

in Chicago, IL. On a regular basis. Store

maintenance, daily recovery and front facing

merchandise.

Office duties: daily reports to District Manager,

weekly electronic scheduling of employees,

completed monthly budget for payroll, checked and

answered daily email, answered store phone, filed

invoices, completed monthly report of expenses,

attended conference calls.

1997- 2000 Toy Connection Auto

Repair Holly Hill, FL

File Clerk/Secretary

Set up filing alphabetical system, filed each

customer by last name and repair orders in

chronological order. Kept ledger of customer

service, sent out hand written reminders of

services due monthly, set up appointments for

service, logged in appointments, completed repair

order per customer, ordered parts, called customer

with estimates, cashier, bank depositor, filed

outside repair statements.

1984-1995 Doc's Automotive Service

Birmingham, AL

Owner/Office Manager

Built business using excellent customer service

skills, scheduled appointments, sent hand written

reminders of services due, book keeper, filing,

typing, bank depositor, accounts payable, designed

flyers for advertising, detail shop.

Education 1972-1975 Abilene High School Abilene, TX.

Diploma

2008-current University of Metaphysical

Sciences/online courses

Studying to obtain Bachelors of Divinity Degree

Interests and Hospice Volunteer of Volusia County

activities Fundraisers- Toys for Tots and Literacy 2005-2010

Christmas gifts for convalescent center of St.

Mary's, Ga. And Foster children of Camden County,

GA./2008

Writing poetry- work published in five anthologies

and local magazine

Camp Tequesta Burn Camp for Children Volunteer

November 2010/ 37 hours

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