Customer Service Data Entry

Lorraine V. Maynard

*** *** **** ******, ***. *E, Brooklyn, NY 11203

(H) 718-***-**** or (C) 646-***-****

*.*********@*****.***

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SUMMARY OF QUALIFICATIONS

> Capable of handling large volume of incoming calls

. Proficient in Microsoft Word, data entry, basic Excel, typing 60 wpm

. Handling confidential documents

. Interpersonal, customer service and organizational skills

PROFESSIONAL EXPERIENCE

2009-2010 Medgar Evers College-CUNY, College Assistant

. Acclimated and assisted students to the resource center

. Ordered supplies as needed; revised student resumes

. Posted employment, internship and volunteer opportunities onto college

networking website; uploaded resumes onto college networking website

. Graded post-tests from workshops; managed mail distribution; provided

support assistance to other staff members in the center as needed

2003-2007 Self-Employed, Freelance Court Reporter

. Produced verbatim transcription for civil and medical malpractice

depositions

. Recorded grand jury testimony for the U.S. Attorney's Office and

disciplinary hearings for New York City Housing Authority employees

. Took motions colloquy in circuit and district courts throughout Northern

Virginia

. Completed assignments by time requested; obtained billing information

from all clients

2001-2002 AAA Mid-Atlantic, Telephone Associate

. Received high volume of inbound emergency roadside service calls

. Determined customer breakdown location

. Answered customer inquiries regarding membership

. Entered customer information into system and relayed to dispatch team

1996-2001 Dallas Public Schools and Richmond Public Schools, Teacher

. Created weekly lesson plans; teach 4th, 5th and 6th grade science,

language arts and social studies curriculums

. Formulated and implemented grading assessments and documented student

progress; administered end-of-year standardized exams

. Designed modified lesson plans for ESL and learning disabled students

EDUCATION AND TRAINING

2009 Customer Service Training, CAMBA, Brooklyn, NY

2003 Court Reporting Certificate, Virginia School of Technology,

Richmond, VA

1998 Elementary Education, Alternative Certification Program,

Dallas, TX

1995 Bachelor of Arts, Spelman College, Political Science, Atlanta,

GA

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