Customer Service Manager

Location:

Posted:

March 13, 2011

Richard B. Dusenbury

Lynbrook N.Y. 11563

QUALIFICATIONS:

• Different experiences enable strong ability to learn new concepts quickly.

• Experienced in Warehouse Operations and Logistics.

• Excellent communication skills throughout the organization and always a team player.

• Organizes time and priorities of tasks well.

• Computer skills include: MS Office 2010, Traverse Accounting, MAS90, EDI, MS SBS Server 2008,

Network Troubleshooter, great with Mobile devices, Certified CompTia A+ PC Repair.

• High sense of urgency when engaged in Internal or External Customer Issues

EXPERIENCE:

2010-Feb 2011 Pacheco-Lugo Attorneys at Law. Brooklyn, NY

Project Managed design and implementation of Computer Network. Configure SBS 2008 HP Proliant server, HP

200xt workstations, Iomega NAS, Off site back up, CISCO routers, Barracuda Firewall, Falcon Security camera,

designed SharePoint Services, Internet Security, Email Filtering and Server Group Policies.

Jan. 2010 – July 2010 Seasonal Sales Developer – Amendola Fence Co. Amityville, NY

Recruited, hired and trained sales staff in 4 stores. Sales budget of 12m, advertising budget of 500k. Restructured

Customer Service & Install Dept. to improve overall CS. Fence contract auditing & construction design. Developed

new business through creative networking, ground forces & better marketing strategies. Improved supply yard through

experiences in warehouse design & organization.

2006- 2009 Lowe’s Home Improvement Inc. Garden City, NY

Zone Manager for high volume Electrical & Plumbing departments. Trained associates for new store openings

improved SOX audit scores in cash audit, pricing, warehouse shipping and receiving. Responsible for daily

replenishment, top stock organization, inventory ordering, scheduling, overall daily store conditions.

2001- 2006 Neuhaus Chocolates Inc.

Plainview, NY

Operations & IT Manager: Responsible for quarterly orders to factory, logistics, warehouse organization, daily

shipments to wholesale & retail accounts, Facility Maintenance, HVAC Monitoring, Computer Network, EDI

transmissions, Network Operations, Mobile Devices, peripheral repair, Inventory Controls.

SKILLS:

Able to work in diversified environments, great communicator, achieve goals through team efforts, troubleshoot

problem areas and resolve issues quickly, good decision making skills, super organized, uses computer applications

for efficiency, high energy, able to work all shifts.

Education:

AAS – Information Systems Nassau College 2004, Certifications in Microsoft, CISCO & Novell. Completed Certificate

program at Computer Career Center 2001. Some Spanish & French. Volunteer – Mary Brennan’s INN.