Customer Service High School

Sandra L. Corbett

*** ******* **. *** ** ? Atlanta, Georgia 30274

678-***-**** Home ? 404-***-**** Cell ? **************@*****.***

SUMMARY

Banking professional focusing on fraud investigations in the risk

management field. Highly motivated with excellent customer service and

interpersonal skills. 10 key data entry skills. Good decision-making

skills. Great experience and understanding of banking methods. Possess good

organizational and follow-up skills with the ability to multi-task and work

under deadlines in a fast-paced environment. Word, Excel, Outlook and other

computer skills

EXPERIENCE

bny mellon financial, Atlanta, GA 2007-Present

Mini Computer Operator I

. Responsible for monitoring data files, balancing deposits and out of

balance conditions before transmitting data to customers' accounts

receivable systems.

. Performs system maintenance, startup and backup functions to ensure

future retrieval of previous customer data.

. Responsible for examining and executing client and internal instructions.

. Perform regularly scheduled maintenance and transactions processing and

ensuring the overall quality and timeliness of work processed.

. Resolving issues and related inquiries within established timeframes for

customer satisfaction.

. Process instructions for check, deposits, ACH, Wires and Check

Disbursements using CSS, SEI, CMS and other related systems.

bank of america, Malden, MA 1996-2007

Senior Fraud Analyst

. Analyzed fraud detection systems to view deposit suspects that could

create potential fraud losses to the bank. Provided pro-active

investigation of customer accounts to protect the bank from possible loss

due to check kiting and ensures compliance of Reg CC.

. Effectively communicate with bank staff as well as makers of checks

deposited to determine validity of the items in question.

. Utilized various business applications and appropriate technology to

perform analysis and recommend necessary actions to improve loss/risk

avoidance to Bank of America.

. Meet and exceed daily work assignments. Team Lead responsibilities such

as generating reports and assigning work for staff. Exercised discretion

when dealing with matters of a confidential nature.

EDUCATION

Certificate in Criminal Justice, Lincoln Technical School, Somerville, MA -

2008-2009

Courses: Introduction to Criminal Justice, Criminology, Interviewing and

Interrogation, Essentials of Security and Juvenile Justice, Digital Crime

and Digital Terrorism, Criminal Law and Investigation, Crime Scene

Investigation, Report Writing Fundamentals for Police and Correction

Officers, Probation and Parole, Criminal Court System

South Boston High School, South Boston, MA

PROFESSIONAL DEVELOPMENT

Money Laundering Certificate

Trade & Securities Certificate

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