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Customer Service Manager

San Diego, California, 92114, United States
March 13, 2011

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*** ****** ******

San Diego, CA 92114

(619) ***-**** (cell)



Professional Mannerism

Works Well Independently, As Well As Under Supervision

Works Well Under Pressure

Organizational Skills

Exhibits Leadership Qualities

Exceptional Customer Service Skills


COUNTY OF SAN DIEGO - Health and Human Services Agency

Office of Legislative Affairs and Special Projects

Office of Media and Public Affairs

Agency Compliance Office 1700 Pacific Highway, San Diego, CA

Administrative Secretary I Jan. 2007- present

Office of Legislative Affairs

Report to Caroline Smith, Manager (present)

Office of Compliance and Legislative Affairs

Report to Robert Borntrager, Chief Compliance Officer (July 2009 – Jan. 2010)

Office of Legislative Affairs

Report to Lynn Neal, Supervisor (Jan. 2007 – July 2009)

o Schedule appointments, coordinate meetings and travel

o Sort, screen, prioritize and route mail

o Provide general information to office and telephone callers

o Assist in carrying out administrative policies and procedures

o Set up and maintain office files

o Record and index federal legislative material

o Monitor federal and state legislative material through a web-based

legislative tracking system

o Assign legislation to program experts; track/expedite completion of


o Participate in interviewing and hiring process for Office Assistant

o Back up receptionist for HHSA Executive Director’s office

Office of Media and Public Affairs and Special Projects

Report to Anabel Poole, Manager (Jan. 2007 – July 2009)

o Schedule appointments, coordinate meetings

o Assist in special projects as assigned

COUNTY OF SAN DIEGO – Health and Human Services Agency May 2006 – Sept. 2006

(Temporary Employee)

Aging & Independence Services, 9335 Hazard Way, San Diego, CA

Office Assistant (Cool Zones Program)

Report to Anna Hennessy, Aging Program Specialist

Customer Service Support (Answer telephone questions regarding Cool Zones)

o Check eligibility and mail bus pass or fans to qualified callers

o Set up tracking system for bus pass and fans

o Updated and used database to provide weekly statistics to Analyst

Accomplishments While Employed

Development of Office Procedures and Manuals

Family Resource Center-Northeast, 5001 73rd St., San Diego, CA

Administrative Secretary I

Report to Karen Bebb, District Manager

o Clerical and Administrative Support to District Manager

Assist Office Assistant in day-to-day functions

Immanuel Temple Apostolic Church, Spring Valley, CA 1996-2010

Board of Directors

Corporate Treasurer

Pastors, Ministers and Deacon Wives’ Auxiliary District Chairperson


Incorporated and obtained 501 3(c) status

Established certified accounting and recordkeeping procedures

Established Office Policy and Procedures

Established Operating Manuals for Auxiliaries

Established and Organized Church Children’s Choir

Founder and Chairperson of Y.A.M. Self Improvement Program

Previous Employment:

Legal Secretary

Procopio, Cory, Hargreaves and Savitch (Personal Injury, Construction


Musick, Peeler & Garrett (Jenkins & Perry) (Real Estate, Corporate)

Gray, Cary, Ames & Frye (Probate, Personal Injury, Business)

Hitt, Hartwell & Knight (Real Estate, Family Law)

Daniel L.O. Gallargo, Esq. (General)


General Education (San Diego City College)

County of San Diego Certificate Programs and Trainings:

11/2008 Administrative Support Series

08/2008 Assisting Difficult Customers

08/2008 County Grammar Review

08/2008 Stress Management

07/2008 Personality Style Strategies

06/2008 Fundamentals of Supervision

04/2008 Effective Writing

01/2008 So you want to be an Analyst?

2007 Diversity Training

2007 Respect in the Workplace

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