Manager Sales

Summary of Qualifications

Accomplished and goal-driven Retail Management professional with a highly

successful history of driving improvements in profit and customer

satisfaction. Consistently recognized by Corporate Management for major

contributions to sales growth, profit, cost reduction, employee retention

and store efficiency. Analytical, creative, and people-oriented leader

possessing a proven record of accomplishment for developing and executing

effective action plans, incentives, cross-selling strategies and team-

building initiatives. Solely focused on continuous improvement and the

development of best practices at all levels of the organization.

Professional Experience

Kmart - Ramona, California

2007- Present

General Manager

Accountable for bottom line profit and loss of a high volume store location

with annual sales in excess of $38 million. Responsibility to lead and

develop a staff of 145 employees to ensure precise execution of client

commitments, strategic marketing initiatives, improved operational

efficiency and maximized overall profitability.

. Developed and implemented operational processes and cost cutting

strategies to increase EBITDA by 42% in 2010, 28% in 2009 and 11% in

2008.

. Reduced planned store controllable expenses by 21% 2010 12% in 2009

and 7% in 2008.

. Improved store variable contribution rank from number 81 to current

rank of number 2 in the company.

. Reduced store inventory shrinkage, which generated an additional 8% in

gross margin dollars.

. Empowered store management team to develop front end processes to

reduce POS price overrides, refine price accuracy procedures and create

effective ad set practices. The 2010 year result of an additional 2%

in gross margin yielded the best result in the company.

. Reduced store inventory levels by 11% in 2010 and improved store in

stock levels from 92% to 98%. The store inventory practices were used

as a model for changes in inventory practice for all company stores.

. Developed on-line order processes to allow 275 additional Kmart.com

orders to ship from this location every 24 hour period. Increased

order fulfillment rate to 98%, number 1 in the country.

. Selected to facilitate, mentor and train the regional Store Management

teams to improve replenishment procedures and store standards for

inventory control processes.

. Mentored District talent pool on how to manage for results. This

contributed to a 16% reduction in salaried management turnover.

. Consistently selected by District and Regional management teams to

train and develop store teams throughout the region to enhance

regional operating procedures.

. Key member of the strategic capital planning process for facility

management.

Ross Stores, Inc. - Henderson, Nevada 2006 - 2007

District Market Manager

Recruited to improve profit and loss performance of four stores with annual

sales in excess of $37 million. Managed and mentored 120 employees,

directed team development programs and implemented more effective

operational strategies and policies.

. Led this store group to surpass sales goals by 17% and increased EBITDA

by 7% in 2006 and 11% in 2007.

. Reduced product shrinkage by 25% by implementing effective inventory

processes.

. Reduced annual labor expenditure by $306K by implementing more

efficient operational processes and improving recruiting and training

process at all stores.

. Implemented a new inventory receiving system that achieved a

significant growth in efficiency while reducing replenishment labor

expense by 1.2%.

. Implemented employee accountability and goal-tracking methods that

reduced internal theft, improved pricing accuracy and enhanced the

overall aesthetic conditions of the stores

. Fostered teamwork among departmental groups during the mitigation of

issues caused by a closed location.

. Developed monthly training outlines for all store managers that

established and ensured the fulfillment of major district objectives.

CVS Pharmacy - Las Vegas, Nevada

2003 - 2006

District Manager/Multi-Unit Store Manager

Responsible for operations of three locations generating over $19.8 million

in combined revenue. Accountable for P&L, staff training, team-building,

strategic planning, regional marketing initiatives and management

recruitment.

. Achieved $1.7 million in regional savings by reorganizing inventory

replenishment processes. Program was implemented in 284 stores across

three states and enabled each location to reduce payroll costs 2%.

. Consistently surpassed sales goals by 31.6% in 2005, 11.2% in 2004 and

7.4% in 2003 by instilling individual accountability, developing sales

contests and maximizing team training, growth and retention.

. Selected to participate in CVS Pharmacy's Emerging Leader Program.

PETsMART, Inc. - Las Vegas, Nevada 2001 - 2003

Senior Store Director

Directed in-store management team and peers at other locations to execute

the corporate mission of providing Total Lifetime Care to each guest.

Managed daily operations and P&L for a high volume store with $9 million in

sales.

. Increased EBITDA 16% by incorporating new operational and marketing

strategies.

. Boosted gross margin for private label items by 31% resulting in an

increase of 7% in store gross margin.

Blockbuster Entertainment, Inc. - Oklahoma City, Oklahoma 1998 - 2001

Regional Training Director

Responsible for all management and new-hire training activities for the

Midwest Region. Developed and Implemented training programs to support

requirements throughout the Region..

. Led a pilot program to enhance financial metrics by empowering store

management to proactively oversee operations; efforts led to a 40%

EBITDA increase in Region.

. Developed and implemented a task force to hire top-performing managers

that was rolled out region-wide.

Eckerd Drug Corp. - Oklahoma City, Oklahoma 1993 - 1998

Store Manager

Directed daily operations of a $9.8 million 24/7 store with 45 personnel.

. Increased sales 14% and reduced payroll 32% by improving store

processes..

Education

B.S., Business management - university of Oklahoma - Norman, Oklahoma

Honors

Kmart 2010 - Rising Star Award

Kmart 2010 - Best regional shrink result

Kmart 2010 - Regional Award - Highest LBS (operational efficiency) score

Kmart 2010 - Regional Award - Highest CSAT (customer verbatim surveys)

score

Kmart 2010 - Regional Award - Fewest store complaints - 2010

Kmart 2009 - Regional Store Manager of the Month - June

Kmart 2009 - Top Gun Store Manager

Kmart 2009 - Best regional reduction in SPA percent

Ross Stores 2007 - Divisional Award - Operational Leader of the Year

CVS Pharmacy 2005 - Emerging Leader of the Year

Blockbuster 2000 - Regional Trainer of the Year, Midwest Region

Eckerd Drug 1997 - Manager of the Year, North Texas Region

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