Manager Sales
Resume:
CYNTHIA LANGSLET
*** *** ****** ***** *** Home: 239-***-**** Naples, FL 34102
*******@********.** Mobile:
Summary
Highly motivated, results oriented team player with over twenty years in
Fortune 500 organizations. Recognized for a strong work ethic with the
proven ability to be a leader, proactive, responsive, flexible and
resourceful. Demonstrated ability in building strong relationships within
all levels of Sr. Management to deliver cost savings, policy compliance,
improved profitability, increase in sales and service delivery. Have broad
experience in the Business Travel and Corporate Card Management industry
and thrive in challenging climates.
Regional and Global Negotiations
Contract & Supplier Management
Sales and Account Management
Corporate Card & Billing Processing
Client Development & Servicing
Process Improvement
Project Management
Cost Savings & Policy Compliance
Professional Experience
CARLSON WAGON-LIT TRAVEL SERVICES 07/2005 -
04/2009
Carlson Companies is a $38B privately held international corporation in the
hotel, restaurant and travel industries. Headquartered in Minnetonka,
Minnesota. Carlson is located in more than 150 countries and territories.
It is one of the largest family-held corporations in the USA.
Global Program Manager
Recruited by Carlson at the request of a top five client, a $118B
Corporation that is the world's largest diversified global resource company
in over twenty five countries, with an annual air spend of $250M, to manage
global consolidation and implementation of business travel transition.
Global responsibility for executing strategies, driving revenue and realize
cost savings in line with Client Management and Client's initiatives.
Responsible for leading a Client Management and Operations team, consisting
of Dedicated Account Representatives and Customer Service roles. Delivered
results and deepened client relationships in a short period of time by
implementing outstanding projects, communicating at all levels, and leading
the global team effectively.
Successful ninety day global implementation through proactive management of
team.
Implemented Service Delivery Agreement resulting in improved customer
satisfaction to 98.%.
Recommended operational changes to streamline process efficiencies while
reducing costs; estimated at $106K annually.
Client realized savings of 28% in travel expenditures.
Proactive team player, managing Business Plan and Global Team projects.
Developed and communicated with client, a Business Plan and Executive
Summary to ensure key business drivers are prioritized.
Networked with internal and external contacts to provide benchmarking
information and analyses to the client which lead to a CWT Solutions Group
engagement of global air program.
Strong industry knowledge, project management skills and profitability
drivers from previous Travel Manager role.
Relocated to client headquarters to ensure continued client satisfaction
through management of global agency transition and within same year,
agency acquisition.
Regional Manager, The Americas
Managed consolidated travel program focused within North and South America
to maximize cost savings, policy compliance, global initiatives whilst
focusing on regional synergies.
Aker Kvaerner, Houston, Texas
11/1998 - 04/2004
A 58B NOK Norwegian Corporation that delivers engineering and construction
services, technology products and integrated solutions to various sectors
and markets. With over 26,000 employees in over thirty countries.
Global Travel Director
Recruited by company to analyze and expand the travel program while
implementing policies, procedures and new technology. Based on regional
performance within one year, was promoted to manage both the business
travel and corporate card contract and relationship globally.
Managed a global tender process for the business travel and corporate card
contract, resulting in additional savings of 20%.
Led a successful global travel and corporate card program consolidation.
Responsible for all supplier contract management, review and audit.
Developed a global T & E policy to enhance cost savings and policy
compliance at country and group level.
Improved policy compliance through the development of a Board approved T&E
Policy, communications, reporting and analysis to Sr. Management.
Implemented a consolidated Corporate Card and Reporting tool for measuring
spend and billable items.
Developed and distributed a travel survey resulting in improved customer
satisfaction.
Negotiated contracts with airline, hotel and car suppliers to maximize
savings and drive policy compliance. Including quarterly and annual
performance reviews.
Instrumental in redesign of the travel website to include forms, preferred
supplier information and links.
Implemented a long distance calling card program, resulting in Accounting
process improvements and annual savings.
AMERICAN EXPRESS CORPORATE SERVICES, Houston, Texas
02/1988 - 11/1998
An $85B Financial Company, they provide personal and business customers
with diversified, worldwide travel, financial and network services.
Manager, Account Development
Manager, Account Development within a two year period to improve account
retention, profitability and sales figures. Successful in retaining 100%
of accounts, while building Sr. Management relationships to improve
figures, cross selling and implementation of new products and services
while offering cost savings to the customer.
Managed a portfolio of small to large market accounts ranging from $1M to
$100M in spend.
Successful in exceeding growth and profitability goals year over year while
delivering savings and customer satisfaction.
Conducted quarterly business reviews to all levels of management to provide
cost savings, benchmarking, trends and recommendations.
Recognized for excellent customer relationship skills, consistent
performance and the ability to manage projects simultaneously.
Operations Supervisor / Manager
Supervised and managed the consolidation of agency transition and
operations for top Oil account.
Awarded Humanitarian Award by Amoco 1992 and received Southern Region LM
Account Development Service Quality of Excellence Award.
CONTINENTAL AIRLINES, Houston, Texas
01/1980 - 08/1984
A $12B international airline; ranked as the fifth largest airline in the
world with more than three thousand daily departures throughout the
Americas, Europe and Asia.
Sales Associate
Reservation Sales for Domestic Travel. Achieved sales goals and high level
of customer satisfaction.
Promoted within a one year period and transferred to Miami Florida Airport
Sales.
Airport Associate
Airport Ticketing domestic and international. Flight ground management,
schedules and departures.
Worked with multiple business critical teams to increase flight departure
performance and customer safety. Was utilized in different airport
locations through while the airline emerged from bankruptcy .
Education
University of Houston
Professional Associations
Association of Corporate Travel Executives
Texas Business Travel Association
National Business Travel Association
Naples Women's Club
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