Customer Service Data Entry

SUMMARY OF QUALIFICATIONS

I am an exceptionally detailed, organized, and highly accurate individual

with excellent customer service skills. I have always been a motivated

worker and because of my outstanding rapport-building skills I have the

ability to build quality business relationships with clientele ensuring

total customer satisfaction.

PROFESSIONAL EXPERIENCE

DENTAL ASSISTANT/RECEPTIONIST

Endodontic Associates-Elmwood Park, Illinois, 2004-2007 $16/HR

. Opening and Closing the Clinic.

. Data Entry.

. Manage Office.

. Answering incoming calls and responding to caller inquiries.

. Scheduling and managing patient appointments.

. Greeting and Checking Patients In and Out.

. Preparing new patient charts and maintaining them.

. Collecting patient payments and providing receipts.

. Managing daily cancellations and no show (rescheduling)

. Maintaining patient records.

. Performing front office admin duties: filing, faxing, organizing,

copy, cleaning, scanning, inventory management, and ordering.

. Next day Patient Preparation.

. Calling patients to confirm appointments.

. Cleaning the office as well as maintaining the cleanliness.

. Bank Deposits.

. Train co-workers.

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_________SKILLS

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. Excellent face-to-face and phone communication skills.

. Experience in verifying insurance benefits.

. Experience with Dentrix.

. Transfer calls or take detailed messages.

. Organizing files.

. Ability to multi-task, prioritize and problem-solve in a fast-paced

environment.

. Team player.

EDUCATION

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Mother Guerin River Grove, IL

General Diploma

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