Customer Service Sales

**** **** * ****** • Belleville, I L ***** • 618-***-**** •

******.****@*****.***

Darcie A. Feld

EDUCAT ION

Eastern I l linois University –Charleston, I l linois (2008-2010)

Bachelor of Ar ts –Communication Studies; Corporate Communications

M inor – Advertising

GPA: 3.0

Southwestern I l linois College – 2007

Associates of Ar ts- General Education

EXPER IENCE

B ATH & BODY WORKS – L I M ITED BRANDS, I NC. - Mattoon, I L

Customers Sales Lead-Management August 08- Dec

10

-Demonstrated leadership and guidance to sales associates and other

m anagers

-Regularly conduct inventory of the store

-Assisted in interview process for new employees

-Supervised guidelines and policy as a manager/sales associate

-Organized f loorsets and conduct store meetings

-Trained new associates

-Effectively fulfill money and register issues

-Effective customer service- returns/exchanges

-Managed on average 4 employees on daily basis

-Served on Conference Call meetings with entire BBW 660 District (all

7 s tores in the one District of Bath & Body Works)

-Specialized in visuals and marketing for the store by setting f loor

layouts, checking visuals after any f loor changing, and maintain

correct visuals.

-Division of Responsibility – Brand – 2 years

T UESDAY MORNING – Fairview Heights, I L 62221

Sales Associate June 06-Jan 08

-Completed needed tasks for sales f loor and office:

-Maintained visual standards

-Cleaned sales f loor and office

-Provided customer service

-Processed and put away inventory and shipment

-Willingly took on extra tasks assigned by management

SKILLS

-Knowledgeable of most general office equipment

- E xpert in Microsoft Office, Powerpoint, Excel, Internet Explorer,

M AC

- Experience in Photoshop, Dreamweaver, Flash, InDesign

-Organized professional t rade fairs

AWARDS & OTHER

Dean’s List – Southwestern I l linois College 2005-2007

Scholar Athlete – 2005-2007

Team Captain – Volleyball 2007

Athletic Director Player of the Month – November 2007

VOLUNTEER EXPER IENCE – Special Olympics- 2006

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