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Customer Service Medical

2125, United States
March 14, 2011

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Vitalina Goncalves

** ******** ******

Boston, MA 02125

Phone: 617-***-****


Objective: Enthusiastic person seeks receptionist position with the opportunity to provide exceptional

customer service to both internal and external clients.

Computer experience: Software: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint,

Microsoft Outlook, Microsoft FrontPage, Microsoft Publisher, Microsoft Project,

Microsoft Money, Crossword Perfect, Borderland Print Shop, Intuit Turbo Tax, Visio


Programming Language: Basic, Visual Basic, COBOL, RPG,

SQL, JavaScript, HTML, XML, Operating Systems, Windows,

Mac OS, Unix, Linux, VMS.

Work experience: Au Bon Pain, Dorchester, MA 2004-Present

Food Service Cashier

Answer telephones to provide information and receive orders.

Greet customers entering establishment, and take food orders.

Tabulate bills using cash register, and receive payments.

Bay State College, Boston, MA 2000-2002

Office Assistant

Assisted faculty and staff with responsibilities and


Assisted other students with duties.

Answered telephones, directed calls, and took messages.

Compiled, copied, sorted, and filed records of office activities and other activities

Reviewed files, records, and other documents to obtain information to respond to



Saint Patrick’s Rectory, Roxbury, MA 2000-2002


Greeted clients.

Answered telephones, directed calls, and took messages.

Operate office machines, such as photocopiers and scanners, facsimile machines,

voice mail systems, and personal computers

Reviewed files, records, and other documents to obtain information to respond.


Sullivan & Cogliano Training Centers, Brockton, MA 2008-


In the Medical Office Specialist Program, an intensive 480-hour, hands-on, career-ready training program,

including Medical Terminology, Medical Billing & Coding, Health Insurance Processing,

and Medical Office Procedures.

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