Customer Service Human Resources

ANDREA T JORDAN

**** ******* **** *******, ******* 404-***-**** ********@*******.***

Summary of Listening Excellent Customer Service Interviewing

Skills

Excellent Verbal and Written Communication Skills

Microsoft Office Suite

Employment

Enumerator/Receptionist/Administrative Clerk

United States Bureau of the Census 2009 - 2010

Demonstrated a courteous and professional speaking tone

when answering the office telephones. Transferred calls

and received visitors and employees in a warm and

professional manner.

Conducted office procedures that supported sensitive

office operations to include entering payroll, time, and

attendance on Excel spreadsheets. Entered personnel

actions such as hiring, direct deposit, and biographical

information into the human resources data system.

Prepared and distributed FedEx, UPS, and office mail;

faxed, copied, and composed general correspondence

documents using Microsoft Word

Maintained, upgraded, organized, and secured office

files.

Strong understanding in community knowledge and cultural

awareness.

Screened, answered, and gathered facts before

disseminating information to the public using

professional telephone skills.

Ability to interact well with team members; good

interpersonal skills when working with diverse

groups; corresponds well with managerial and regional

staff.

Diligent in following directions and completing

assignments in a timely manner.

Flight Attendant

Delta Airlines, Incorporated 1973 - 2005

Selected as team lead on inaugural flights to several

international cities.

Volunteered to be on call to charter military flights to

Iraq and Kuwait.

Presented with the Customer Service Award for customer

service far above normal duty requirements. A monetary

gift was given with the citation.

AHA/CPR certification.

Numerous commendations from customers and team members

for excellent customer service.

Qualified yearly in hazardous and security training

guidelines.

Accepted offer of early retirement.

Education Bachelor of University of Georgia, American History

Arts Athens, Georgia

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