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Customer Service Manager

Cloverdale, Indiana, 46120, United States
March 21, 2011

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Catherine E. Wolski

P.O. Box ***

Cloverdale, IN 46120

Phone: 765-***-****


Objective: To find a position which would enable me to use my experience,

knowledge, organizational and computer skills to assist in the

smooth operation of an office.

Work History:

Company: Typing by Chris

Address: 4444 Morrison Road

Denver, CO 80219

Phone #: 303-***-****

Type of Firm: Transcription Services

Supervisor: Christine Hause

Employed: May 2001 to present

Position: Transcriptionist (subcontracted, part time)

Responsibilities include transcribing digital recordings for

clients in medical case management, psychology, private

investigators, corporate seminars, engineering reports, radio

production transcripts, interviews and focus groups. Client

turnaround time is within 24-48 hours depending on client


Company: S.P.O.T.

Address: 612 S. Main St.

Cloverdale, IN 46120

Phone #: 765-***-****

Type of Firm: Spay/Neuter Clinic

Supervisor: Nancy Ferguson, DVM

Employed: March 2009 to November 2010

Position: Front Office/Administrative (part time)

Responsibilities include answering phones, taking/routing

messages, checking in/out clients, entering information to

client data base, design of flyers/bulletins, monthly client

mailing using Excel and Word, cashiering, and other clerical

duties as may evolve during the course of the day.

Company: Walmart

Address: 1750 Indianapolis Road

Greencastle, IN 46135

Phone #: 765-***-****

Type of Firm: Pharmacy/Retail Sales

Supervisor: Crenda

Employed: November 2008 to November 2009

Position: Pharmacy Technician (part time)

Responsibilities included answering phones, routing calls/taking

messages, taking refill orders, processing/filling of new orders

and refills, customer service, cashiering, stocking, insurance

billing, and other jobs as directed by the pharmacist(s) on


Company: FP&C Consultants, Inc.

Address: FP&C Consultants Inc.

1520 Main Street

Indianapolis, in 46224-6527

Phone #: 317-***-****

Type of Firm: Fire Protection Engineering

Supervisor: Frank Van Overmeiren, President and Owner

Employed: July 1993 to January 2000

Position: Office Manger

Responsiblities included all administrative aspects of running

an eight-person office, including, but not limited to, answering

a multi-line telephone, word processing/transcription of all

correspondences and reports (i.e., Statement of Conditions, FSES

Reports, various engineering reports), graphic/report design,

spreadsheets, form design and maintenance, project files/data

base, mailing lists, shipping, personnel (insurance and other

benefits), and pre-screening new hires. Additional

responsibilities included scheduling and catering staff and

other meeting lunches, light bookkeeping, with any data entry

and banking as needed, purchasing office supplies and equipment

such as copiers, computers, telephone system, and various

software applications as needed to perform client specific jobs.

This position required a high level of self motivation and

organizational skills, as well as good interpersonal


Company: Envision International, Inc.

Address: N/A (Closed)

Phone #: N/A

Type of Firm: Computer Systems for Plastic Surgeons and Dentists

Supervisor: Tony Scott, President and Owner

Employed: June 1989 to June 1993

Position: Executive Secretary

Responsiblities required managing multi-line telephone, form

design, mailing lists, word processing/transcription, purchasing

components (hardware and software) for computer systems, good

organizational skills and communication skills.

Company: Colt Industries, Fairbanks Morse Engine Division

Address: N/A (Closed)

Phone #: N/A

Type of Firm: Engine Parts Distribution

Supervisor: Reva Lawler, District Manager

Employed: May 1984 to May 1989

Position: Assistant Office Manager/Secretary

Responsbilities included use/answering of multi-line telephones,

word processing/transcription, correspondence, form design,

employee records and benefit administration, spreadsheets for

tracking, processing shipping documents, accounting, buying

office and warehouse supplies. Position required the use of

good organizational skills, self motivation and willingness to

learn new software programs.

Software Experience: VoiceWav, Word Perfect, Quattro Pro, Stedman's

Concise Medical Dictionary, Presentations, Microsoft

Word, Excel, Power Point, Quickbooks, Adobe Photo

Shop, Print Artist, WinFax Pro (Scanner Software) and

CD-Rewrite Software.

Home Equipment: Dell C521 Desktop, HP 1215 Printer, Visioneer

Scanner/Copier, Voice Wave Digital Transcription,

Toshiba Laptop.

Software: Windows XP, WordPerfect, MS Word, VoiceWav (digital

transcription software), Excel, Quattro Pro, Print

Artist, Scanner Software, Adobe Photo Shop, Stedman's

Concise Dictionary, WinFax Pro.

References: Available upon request.

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