Manager Operations

Mark Hogenbirk

**** ********* **. ( Olive Branch, MS 38654 ( Telephone: ( Mobile: 901-236-

2410

Email: **********@**********.***[pic]

Professional Profile

Operations Manager/ Senior Operations Manager / Facility Manager

Logistical Planning/Distribution Process Analysis/Quality Control

P&L Improvements/Best Practices/Staff Development and Retention

Over 20 years of high-volume experience in helping to lead distribution and

warehouse management operations for

(3) Fortune 500 companies - Nike.com, Barnes & Noble.com, and Staples

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Key Areas of Expertise

Team builder; Leadership by Example; High Standard of Ethics & Integrity;

Creating a Shared Distribution Vision; Multiple Project Management;

Utilizing Benchmark & Best Practices Techniques; Cost Control Management;

Working within a Matrix Organization; E-commerce and Elite Client Order

Fulfillment.

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Professional Experience & Accomplishments

Simos Insourcing Solutions, Memphis, TN

2010 to 2011

(Simos Insourcing Solutions is a customer-focused, results oriented labor

management firm. Simos specializes in streamlining the way organizations

work with contingent labor and high touch environment.)

. Performance Manager (Seasonal) Direct team of 100 plus exempt

associates including 4 Leads in outbound order fulfillment for the E-

commerce division of the premier specialty retailer of home

furnishings in the U.S. and Canada.

. Maintain superior levels of service and quality in fast paced

operation in shipping a norm of 15,000 to 25,000 orders a day while

maintaining service levels in excess of 99.8%.

. Build and strengthen strong client relationships and partnerships with

other departments within the company in multi facility operation.

. Exceed budget expectations; enforce and enhance processes, while

maintaining exemplary safety record.

Inmar, Olive Branch, MS

2009 to 2010

(Inmar is North America's leading provider of technology driven reverse

logistics and promotional services, serving more than 1,200 retailers,

wholesalers, and manufacturers and 32,000 retail pharmacies.)

. Operations Manager - Direct a team of 50 plus exempt and non-exempt

associates in all functions of the operation in reverse logistics

functions.

. Key clients include: Bass Pro, Johnson and Johnson, Lifescan, UNFI,

Kroeger, and Walmart.

. Maintain strong client relationships and partnerships with other

departments within the company.

. Maintain budget; enhance processes, facility planning, while

maintaining clean safety record while adhering to all governmental

guidelines.

. Used as model for company-wide recycling initiatives with goal of 100%

recycling objective.

Nike.com, Memphis, Tennessee 2007 to 2009

(Nikebiz.com has reported $1 billion in revenue for their E-commerce

business in 2008, and is the worlds' largest seller of athletic footwear

and apparel)

. Outbound Operations Manager - Scope of duties consisted of direction

of (4) area managers and up to 300 associates responsible for order

fulfillment for E-commerce, elite client service business, and

athletes. Shipping a combined total of 600,000 units per month.

. Participated in (2) lean concept workshops that helped identify (78)

quick fix opportunities with little or no capital expenditure.

Workshops achieved the following (3) items: reduction of $3.5 million

in labor costs, streamlining of operational flow increasing production

by 50%, and improvement in Ship in Full on Time (SIFOT) percentage

from an inconsistent 85% to 98.5% or better as the norm.

. Helped to redesign picking module (addition of mezzanine levels) which

proved instrumental in increasing available picking location capacity

from 55,000 to more than 110,000 helping to simultaneously reduce

daily replenishment by 75% and a labor cost savings of more than $2.3

million.

. Increased picking efficiency by 33% in (2) year period by instituting

engineered picking standards, holding employees accountable, and

revamping operating procedures. Ensured 100% order audits and

instituted multi-variable packing standards.

. Instituted a cross training program with Shelby partners ensuring

additional (200) trained pickers and packers availability if needed

helping to reduce reliance on contract labor. Institute daily

staffing models to ensure proper headcount to ship product within

newly prescribed 24 hour window.

. Nike Team Sports 2009 season shipped over 900,000 units in a (2) month

period in addition to normal work load with no overtime hours and no

added headcount. Shipped volume increased 18% over 2008 season.

. Helped reduce over-all cost per order from $10.50 per order in 2007 to

$6.50 per order in a 12 month period helping to achieve an estimated

savings of $9.5 million dollars.

.

Barnes & Noble.com - Dayton, New Jersey and Memphis, Tennessee 1998 to 2007

(Barnes & Noble.com carries more than 1 million titles with an estimated

$500 million dollars in sales)

Senior Operations Manager of Distribution, Memphis, Tennessee &

Dayton, NJ Primary duties focused on managing (8) supervisors with

responsibility for 500 associates. Accountable for an inventory base

of more than 425,000 ISBNs, equaling more than 8 million units of

inventory.

. Oversee all operational functions of a 350,000 square foot facility

encompassing (2) operating shifts. Coordinate and direct activity of

connected departments to maintain maximum workflow in shipping 20,000

packages per day, with a (1) day shipping record of 54,000 packages.

. Grew annual units shipped from 3.5 million to 8-9 million units while

increasing the Memphis facility on time service level from 35% to 98%

and above as a norm.

. Plan, organize, and direct Picking, Packing, Shipping, Returns, and

Receiving departments to ensure that job responsibilities are promptly

and efficiently carried out.

. Establish and implement PC packing procedure to effectively 100% audit

all outgoing orders from a visual to a scannable job function allowing

up to the minute order changes.

. Implement redesigned packaging that reduced the need for void

fill/dunnage which practically eliminated the use of dunnage for all

direct to consumer orders. Subsequently, reduced carton selection

from 16 to 8 carton sizes.

. Established supervisor developmental plans, new hire check lists, and

departmental Standard Operational Policies.

Staples - Cranbury, New Jersey 1997

(Staples is the world's largest office supply chain with over 2,000 stores

worldwide in 27 countries around the world.)

Inventory Control Supervisor - Primary duties focused on managing (25)

hourly employees focused on overnight stock replenishment

. Conduct random cycle counts and make stock adjustments to ensure

inventory integrity

. Lead team in picking, auditing, and staging of return to vendor

inventory

. Conducted time studies, established production standards, and

instituted random audits increasing departmental production by over

20%.

Education & Skills

Monmouth College

Microsoft Word & Microsoft Excel

Crisplant Sortation System

Warehouse Management Systems-WM Plus, Exceed, Marc, AS400, Radio Frequency

Technology

Yearly Continuing Management Training

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