Customer Service Manager
Resume:
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AMARILIS VILCHES
Miami, Fl 33175
EDUCATION
B.A. in Humanities, La Habana,, Cuba,
Masters Degree in Music (Piano), La Habana, Cuba
WORK EXPERIENCE
2008-Present Geoplastic Pipe Technology Corp. Supervisor: Mr. Ernesto
Aguilar, president.
Secretary: Electronic bidding in the Federal Government web on pipes,
tubing & fittings. Search for other new products to bid on. Answer phones.
Send R.F.Q. (Requests for Quotes) to the different manufacturers, according
with the need of material, and then make contact with local and private
sectors' procurement departments though the web or phone. Process
documents.
Miami Beach Chiropractor Center. Supervisor: Dr. Edgar Romero & Alexis
Lanza, manager.
Secretary: Answer phones and take messages. Taking care of patients. Make
appointments and take payments. Data entry. Credit payments in each
account. Fill out charts with patient's information, diagnosis and natural
supplements prescribed by the doctor. Order all the supplies and vitamins.
Billing process. Prepare the daily and monthly reconciliation of credit
card payments.
Auto Mortgage Bankers Corp., Miami, Florida. Supervisor: Mr. Pedro Agudo,
president.
Loan Department: Process new accounts and do the contracts. Prepare
documents to send to the bank and send the insurance policies and
cancellations to the Insurance Company. Process auto titles and set new
liens. Also do repossession certificates. Prepare titles to be sent to the
bank.
Collection Department: Process all late payments and call clients with past
due accounts. Input in the computer all data related to late and current
accounts.
Cashier: Process all payments in computer. Do
daily balance.
Claims Department: Send Claims to Insurance Company. Answer the phones.
1991-1992 The Pavlow Co., Miami, Florida. Supervisors: Mr. Agustin
Fernandez, plant manager.
Customer Service: Customer relations; bookkeeping and payroll; answer
phones; posting and reconciliation of accounts receivable; in charge of
Shipping and Service departments.
1989-1990 Roegand Company, Denver, Colorado.
Contract work in Gas Marketing and Revenue departments at Apache Corp.
Supervisors: Barbara Houston and Robin Cadez.
Contract work in Production department at Whiting Petroleum. Supervisor:
Mrs. Etta Daniels.
1985-1989 Columbus Energy Corp. Denver, Colorado. Supervisor: Shellene K.
Khawajazada.
Production Analyst: Transferred from the Revenue Accounting Department to
the Production Department in February 1988. Process and enter in the
computer system all the production for non-operated properties and various
operated properties. Prepare state and MMS reports. Enter run tickets and
stocks in the computer. Audit all computer reports to close the month.
Revenue Analyst. Supervisor: Diane Smith. Process and enter in the computer
system all cash received for Oil and Gas sales to be distributed. Balance
with the computer at the end of the month, keeping a daily worksheet and a
monthly worksheet.
1985 Energetics. Denver, Colorado. Supervisor: Loren Scott.
Revenue Contract Work: Contract work from 3/85 to 6/85. Filed production,
severance, conservation, and Ad Valorem taxes. Also filed several royalty
reports to the MMS.
REFERENCES:
Will be submitted upon request.R E S U M E
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