Customer Service Years Experience

JAMES BOYDEN

**** ******* ****

Las Vegas, NV ***16 6197

702-***-**** Home

(702) 772-***-**** (702)702-***-**** Fax

**********@***.*** (e mail)

COMPUTER TECHNICIAN

A+ Certified Computer Technician with ability to diagnose, troubleshoot and repair complex hardware/software and computer control problems.

In depth knowledge of all Microsoft Operating Systems. Ability to design, install and maintain Networking systems. Working knowledge of all

Microsoft Office and OS systems products. Expert at IBM PC design and build out for custom applications. Ability to design, install and maintain

internet/intranet security systems. Factory certified peripheral equipment technician. Dell Computer Corp. trained Customer Service

representative.

TRAINING

Hewlett Packard – Certified on over 200 products Copystar and Mita Certification – 1999

Dell Computer Corp. – Desktop Repair A+ Certification – 1998

ASE – Certified Automotive Computer Controls MCSE 2002

TROUBLESHOOTING

15 years experience diagnosing and repairing computer related problems

4 years experience diagnosing and repairing PC’s including system networks

Diagnose and repair of copy machines, faxes, laser printers and computer controlled systems

Highly skilled in diagnostic tools, computer connectivity and system networks

SOFTWARE

Operating systems knowledge includes Windows 95/98, Windows 2000 NT, Windows ME and XP

Diagnose, configure and repair of Network software

Installation, maintenance and upgrades of all operating systems

Knowledge of internet security systems

Installation of wireless networks

Configuration of Virtual Memory, Recovery and repair techniques in DOS, Debug F disk Format, Format /s and /q and com port configuration in

DOS NBIOS

HARDWARE

Designed, built and maintained over 100 IBM PC’s

Installation of two 20 computer networking systems

PC maintenance, repair and upgrades

Peripheral equipment repair and maintenance

EXPERIENCE

Rockn’s Technologies, Las Vegas, NV 12/1999 to 0000

Dell Computer Corp professional on call

Client Logic, Las Vegas, NV Nov/2000 on call

YesPlus, Las Vegas, NV 1999 (4 months) Worked we me on Contract Jobs

Automated Entrances, Las Vegas, NV 12/1997 on call

Hardys Automotive, Las Vegas, NV 03/1993 to 12/1997 automotive computer repair

Tunex of Tropicana, Las Vegas, NV 10/1992 to 03/1993 automotive computer repair

Professional institute of technology networking compTIA schooled in network plus

Presently going to school I will be out a school may of 2011

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