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Customer Service Administrative Assistant

Location:
North Las Vegas, Nevada, 89032, United States
Posted:
March 21, 2011

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****** Ann *****

**** ****** ******* ***

North Las Vegas, NV 89032

Cell 330-***-****

***********@*****.***

CAREER SUMMARY

Dedicated administrative support professional with more than 14 years

experience in the technical support call center environment. Well versed in all

facets of office systems, procedures and protocols. Adept at working in a fast-

paced environment demanding strong organizational and interpersonal skills.

Highly trustworthy, ethical and discreet. Committed to exceptional customer

service.

Key competencies include:

Customer Service Reliable/Organized

Problem Solving Strong Conflict Resolution Skills

Time Management Self Motivated

PROFESSIONAL EXPERIENCE

Diebold Incorporated, North Canton, OH 1985-2010

A United States-based security systems corporation that is engaged primarily in

the sale, manufacture, installation and service of self-service transaction systems

(such as ATM’s), electronic and physical security products (including vaults and

currency processing systems), and software and integrated systems for global

financial and commercial markets.

Customer and Technology Support Center 1996-2010

Administrative Assistant/Business Analyst

Developed and published monthly newsletter using Microsoft FrontPage and

Adobe Acrobat.

Data entry and database management of confidential customer information.

Responsible for daily, weekly, monthly and end of year performance reporting for

70+ associates, encompassing 4 support teams.

Quarterly facilitation of business improvement training.

Designed and maintained scheduling programs for 3 call center support teams.

Familiar with call center monitoring and programming.

Schedule meetings, publish agendas, compile, transcribe and distribute minutes

of meeting.

Customer Response Center 1985-1995

1985-1990 CRC Dispatcher

Handle incoming calls from external customers in the banking industry,

generate service calls and dispatch to internal customers.

1990-1995 Supervisor/Trainer/PBX Operator

Designed and developed the dispatcher training program still in use

today.

Trained all incoming associates.

Supervised 20-30 associates, responsible for training, progress

monitoring, quarterly and annual performance reviews.

Operated company PBX

EDUCATION/TRAINING

Glenwood High School, Canton, OH

Kent State University

Diebold Incorporated

Juran

Time Management

Team Training

Customer Service Excellence

Microsoft Office Suite 2007

COMPUTER SKILLS

Mircosoft:

Word, Excel, Access, Outlook, Publisher

Adobe Acrobat

Frontpage

AWARDS

5-Star Customer Service 6 years in a row.

Employee of the Year 1991 and 1993



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