Customer Service Insurance

Mary Pat Kwiat

**** ***** ***

Wilke Road, #***

Arlington Heights, Illinois

Cell #847-***-****

*******@*******.***

Professional Profile

I have spent the last 7.5 years in the insurance industry learning and acquiring

the skills and knowledge needed to execute the duties of a commercial,

property/casualty, Senior Risk Management Representative. I provide an extremely high

level of customer service and maintain solid professional relationships, with both

clients and markets.

On a daily basis, I field the questions and concerns of the clients, communicate

policy application and troubleshoot solutions. I assist the client with compliance

requirements, and licensing, including working with local and state municipalities,

perform lease and contract reviews, review and maintain clients' policies, requesting

endorsements as needed, track and document clients' exposures and values and report

changes to the carrier. Under the direction of the account executive, I work with the

carriers to renew existing policies and negotiate terms and conditions.

Highly Developed Skills

Professional Standards/Best Practice Request and Process Endorsements

Compilation of Submissions and Proposals Verbal and written communication

Quote Reviews, Loss Summaries and Insurance

Summaries Interpersonal Relationships

Proficient in ConfirmNet and Sagitta to Internet navigation and research

process Certificates of Insurance, auto IDs

and manage client information Microsoft Word and Excel

Policy Reviews File Maintenance; paper & electronic

Follow up system Complex Invoicing

Accounts Receivable

Commercial Property Lease Reviews

Professional Accomplishments

Train entry level team members

Created and developed processes and workflows

Administrator of the National, McDonald's Franchisee, Excess Liability Program

Floor Captain on the Emergency Evacuation Team for 7 years

Current Illinois Property & Casualty Producer License

CISR Designation

Currently working on my ARM

Specialized areas of insurance experience

Construction: CSR, General Contractor and Sub-Contractor accounts - 1 year

Risk Management: For the past 6.5 years I have been dedicated to the team which

brokers Insurance programs for:

McDonald's Corporation, U.S. operations; property/casualty insurance program.

Chipotle Mexican Grill, Inc. International operations; property/casualty insurance

programs

Donatos Pizzeria, LLC, regional operations; property/casualty insurance program

Boston Market, U.S. operations; property/casualty insurance program

Work History

Account Manager Arthur J.

Gallagher, RMS 12/01/2007- 1/14/2011

Risk Management Representative (CSR) Arthur J. Gallagher, RMS

6/01/2004 -12/01/2007

Assistant Risk Management Representative (CSR) Arthur J. Gallagher, RMS

9/08/2003 - 6/01/2004

Certified Family Development Specialist Rockford Public School

Dist. 10/13/1996 - 6/1/2001

Education

Some College courses completed - University of Iowa, Rockford annex - 2000

Rock Valley College, Rockford, IL - 1998

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