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Manager Management

Location:
Mckinney, Texas, 75070, United States
Posted:
March 21, 2011

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******* C. *******, DM, PMP

**** ******** ***** ********, ** 75070 Home 972-***-**** Cell

214.***.****

E-Mail: *********@*******.*** Professional website:

http://www.chandlerhill.com/view/?mckirkley

SENIOR IT & TELECOM MANAGER

An expert in design, development, planning, implementation, and validation

of complex systems integration and service applications

Highly skilled project manager and information technology leader with a

proven track record of orchestrating legacy and VoIP telecommunications

architecture improvements, service development, process improvement,

hardware and software implementations and upgrades, and organization,

network and element management support systems. A champion for

transformational strategies that cultivate highly synergistic teams within

a virtual collaboration environment where the collective talents and

capabilities of individuals are fully leveraged to achieve organizational

excellence.

Program & Project Management Systems Engineering &

Management

Systems Planning & Analysis Network Design &

Management

Legacy & VoIP Telephony Systems Contract

Negotiation & Administration

Operational Support Systems Integration Vendor Relations &

Management

Systems Testing / Validation / Implementation Enterprise

Network Security

Legacy Telephony to Wireless Network Integration Intelligent

Networking

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

CAREER TRANSITION Rowlett, TX

2009 - Present

. Completed Program Management Institute Project Management Body of

Knowledge (PMBOK) training and achieved PMP certification in October

2009

. Completed all requirements for the completion of a Doctor of

Management degree with the University of Phoenix: finalized and

submitted dissertation (Feb 2010), graduated July 2010.

. Attend Lean Six Sigma overview training in March 2010 achieving a

White Belt certification

. Attended ITIL V3 overview training in May 2010

. Spent 30 Days with BT Global Services in Irving, TX Oct to Nov 2010).

VERIZON BUSINESS Richardson, TX

2006 - 2009

Principal Engineer, Voice Switching Network

Oversaw vendor technical management of the Alcatel-Lucent, Nokia-Siemens,

and Juniper firewall components; managed vendor technical recommendations,

software upgrades, and feature enhancements. Additionally managed issues

between internal organizations and external vendors; prioritized and

updated planned software implementations with a focus on daily resolution

of network security issues.

. Captured more than $3MM in Planned Maintenance Obligation savings.

Successfully drove the assessment and implementation of internal

resources to replace annual contracted vendor maintenance, and

exceeded project goal of 50% cost reduction by $1MM.

. Managed the integration of Signaling System 7 platform upgrades and

Intelligent Services following Verizon's acquisition of MCI;

coordinated integration process, migration of services and records,

and validation of recommended solution. Replaced legacy platforms and

integrated all services onto a next generation SS7 system.

******* C. *******, PMP

*********@*******.*** Home 972-***-****

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VERIZON BUSINESS (continued)

. Planned, designed, developed, recommended, and implemented overall

physical and network based security compliance methodology for $2

billion in legacy telephony hardware, software, operational, network,

and element management systems. Instituted voice network security

policies and procedures for all legacy telephony infrastructure

including more than 12 carrier-grade telephony systems and their

support systems. Analyzed support systems, and eliminated outmoded

access methodologies.

. Led the implementation of government mandated modification of Daylight

Savings Time; developed executive briefing formats, technical project

management of multiple vendor software upgrades, managed testing and

validation of solutions, implemented all changes. Achieved project 2

months ahead of schedule with zero non-compliant platforms on the new

time changes.

VERIZON GLOBAL NETWORKS, INC. Arlington, VA

2000 - 2006

Manager, Intelligent Systems

Managed system engineering of voice networks integration (Lucent, Nortel

CO/LD, and Telcordia Platforms), Intelligent Network (IN) peripherals,

service development, call flow design, and ancillary equipment. Provided

leadership and direction to 20 cross-functional engineers in the design,

planning, implementation, and testing of voice network upgrades and

telephony features for more than 5 million customers. Optimized a $7MM

annual budget. Acted as single point of contact for advanced services and

customers issues.

. Deployed long distance services and features designed to grow market

share in the $5B long distance services industry; successfully

captured 2 million long distance customers, 1 million calling card

customers and 450 business customers.

. Delivered $3MM in annual savings and overall savings of $8MM+ over a 3-

year period resulting from the successful development and

implementation of new service application, and subsequent migration of

more than 2 million customers.

. Increased provisioning throughput 300%; directed the 24/7 hardware and

software maintenance and integration of intelligent networks,

operational support systems, web-based customer interactions, element

management systems, and the implementation of real-time provisioning

features.

. Orchestrated a 2-year platform replacement effort to deploy a next

generation Intelligent Network platform with a projected $8MM in

Planned Maintenance Obligation savings; managed every aspect of the

project including conceptualization, RFI, RFP, vendor selection,

business case justification, contract negotiation, platform and

software acquisition, platform testing and validation, and production

installation.

KEY DATA SOLUTIONS / HCL-JAMES MARTIN, INC. Arlington, VA

1999 - 1999

Senior Telecommunications Consultant

Designed and implemented 800 and virtual private network services

generating more than $2MM in new revenue; spearheaded development of

integrated products and services for WinStar Class 5 switch network.

Coordinated the efforts of a 10-member technical team while acting as the

project leader for the launch of 800 service.

FACILICOM INTERNATIONAL Washington, DC

1999 - 1999

Network Facilities Planning Manager

Managed the design and implementation of network-wide configuration

management procedures for the global architecture of Nortel GSP-300

platforms for an international long distance carrier; established

documentation, control and procurement processes for the organization's

$50MM network inventory.

GTE GOVERNMENT SYSTEMS CORP. Chantilly, VA

1996 - 1998

Information Technology Manager

Led team of 30 IT professionals involved in development and implementation

of a $20MM Y2K assessment service; developed division-wide Y2K compliance

plans, coordinated financial and operational risk assessments, created

educational and training materials for a $250MM per year entity within

Government Systems Corporation. Functioned as subject matter expert for

Y2K telecommunications and infrastructure issues.

******* C. *******, PMP

*********@*******.*** Home 972-***-****

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COMMUNICATIONS TECHNOLOGIES, INC. Herndon, VA 1994

- 1996

Telecommunications Engineer

Provided operational and technical support in the planning, installation,

and implementation of switched digital services on the Defense Switched

Network, supported the GTE worldwide management support contract with the

Defense Information Systems Agency.

. Integrated video teleconferencing customer premise hardware and

applications, and secondary imagery hardware and software application

over a large private telephone network and the worldwide commercial

telephone network.

U. S. ARMY Multiple Locations

1974 - 1994

Senior Telecommunications Manager

Orchestrated numerous telecommunications projects during a 20-year military

career; assessed, interpreted, developed and coordinated the distribution

of worldwide voice network policies and procedures. Planned and

implemented switch revision messages, switch billing information

collection, network topology upgrades, switch database changes, cable

distribution system troubleshooting, and switch hardware and software

upgrades.

. Managed, installed, restored, and modified state-of-the-art secure and

non-secure telecommunications and electronic equipment worldwide.

. Contributed in the management of a $250MM telecommunications service

contract; implemented switched digital services in the Defense

Switched Network, network operations management of 480 Army

telecommunications facilities in Europe, assessment of European

military communities for future expansions of switch peripheral

equipment and base cable plants, voice network quality assurance

procedures. Managed assets and personnel administration procedures,

and training for 175 personnel. Developed training materials, lesson

plans, tests, and course critiques for implementation of secure voice

subscriber terminal.

EDUCATION

DM (Doctor of Management) - Organizational leadership - University of

Phoenix - Dallas, TX

MS - Information Systems and Telecommunications Management - Capital

College - Laurel, MD

BS - Computer Information Systems Management - Park University - Arlington,

VA

PROFESSIONAL AFFILIATIONS

Association of Information Technology Professionals - Member

Program Management Institute, Dallas Chapter - Member

TECHNICAL COMPETENCIES

TELEPHONY

SWITCHES - VoIP experience includes the Sonus Insignus, Northern Telecom

CS2000 Succession Architecture, and the Alcatel Multimedia Switch. Legacy

TDM Experience includes the Nortel DMS-100/200/250/300-GSP & the Meridian 1

PBX, Lucent 5ESS-2000, Intelligent Network Components--SMS, SCP, and CSN,

Definity PBX, Ericsson AXE and DIAX switches, Siemens KN-S 4100 and HiCom

PBXs. Operational knowledge of Siemens EWSD switches, Fujitsu 9600 BCS, NEC

2400 PBX and multiple Electronic Key System brands (e.g. Norstar, Legend,

Comdial), Alcatel DEX-600E. Hands-on integration experience with UMTS/UTRAN

network integration to Legacy Telephony Networks.

NETWORK SYSTEMS & COMPONENTS - Commercial-of-the-Self (COTS) digital patch

and access systems (DACS, DPAS, T:DAX, Tellabs 5500 & 532L), numerous COTS

Routers, HUBS, Switches, and Cable Distribution systems

CALL CENTER MANAGEMENT APPLICATIONS - Genesys and Nortel, Unified

Communications & Collaboration

******* C. *******, PMP

*********@*******.*** Home 972-***-****

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Technical Competencies (continued)

NETWORK MANAGEMENT APPLICATIONS - HP OpenView, Worldwin, Netscreen Security

Manager, Remedy, and the element management systems of multiple legacy

vendors

INFORMATION TECHNOLOLOGY

HARDWARE - Familiar with the Cisco AVVID convergence methodology and Cisco

networking technologies including the 3500, 4000, 6000, and 7000 series

router families. Working Knowledge of the Juniper Netscreen and SSG series

Firewalls. Familiar with current technical feasibility and implementation

of IP Multimedia Subsystems (IMS) components

SOFTWARE - Voice over IP, H.320, H.323, SIP, TCP/IP, Frame Relay, ATM, SS7,

C7, AIN, IS-41, WAP, FTP, HTTP, UDP, SMTP, SQL, intermediate LAN/WAN

knowledge. Capable of utilizing UNIX, TL-1, and the following programming

languages; Turbo PASCAL, COBOL 85, Visual Basic, C and C++. Proficient

with MS-Office, MS Exchange and Schedule Plus, MS Outlook, Lotus Notes, MS-

Project, VISIO Technical & Professional, MS-Sharepoint, EQMS,

MANAGEMENT - Seasoned SDLC practitioner, ITIL v3, PRINCE 2, Lean Six Sigma

(WB), and the Malcolm Baldrige organizational assessment model.



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