Manager Management
Resume:
MICHAEL C. KIRKLEY, DM, PMP
**** ******** ***** ********, ** 75070 Home 972-***-**** Cell
E-Mail: *********@*******.*** Professional website:
http://www.chandlerhill.com/view/?mckirkley
SENIOR IT & TELECOM MANAGER
An expert in design, development, planning, implementation, and validation
of complex systems integration and service applications
Highly skilled project manager and information technology leader with a
proven track record of orchestrating legacy and VoIP telecommunications
architecture improvements, service development, process improvement,
hardware and software implementations and upgrades, and organization,
network and element management support systems. A champion for
transformational strategies that cultivate highly synergistic teams within
a virtual collaboration environment where the collective talents and
capabilities of individuals are fully leveraged to achieve organizational
excellence.
Program & Project Management Systems Engineering &
Management
Systems Planning & Analysis Network Design &
Management
Legacy & VoIP Telephony Systems Contract
Negotiation & Administration
Operational Support Systems Integration Vendor Relations &
Management
Systems Testing / Validation / Implementation Enterprise
Network Security
Legacy Telephony to Wireless Network Integration Intelligent
Networking
PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS
CAREER TRANSITION Rowlett, TX
2009 - Present
. Completed Program Management Institute Project Management Body of
Knowledge (PMBOK) training and achieved PMP certification in October
2009
. Completed all requirements for the completion of a Doctor of
Management degree with the University of Phoenix: finalized and
submitted dissertation (Feb 2010), graduated July 2010.
. Attend Lean Six Sigma overview training in March 2010 achieving a
White Belt certification
. Attended ITIL V3 overview training in May 2010
. Spent 30 Days with BT Global Services in Irving, TX Oct to Nov 2010).
VERIZON BUSINESS Richardson, TX
2006 - 2009
Principal Engineer, Voice Switching Network
Oversaw vendor technical management of the Alcatel-Lucent, Nokia-Siemens,
and Juniper firewall components; managed vendor technical recommendations,
software upgrades, and feature enhancements. Additionally managed issues
between internal organizations and external vendors; prioritized and
updated planned software implementations with a focus on daily resolution
of network security issues.
. Captured more than $3MM in Planned Maintenance Obligation savings.
Successfully drove the assessment and implementation of internal
resources to replace annual contracted vendor maintenance, and
exceeded project goal of 50% cost reduction by $1MM.
. Managed the integration of Signaling System 7 platform upgrades and
Intelligent Services following Verizon's acquisition of MCI;
coordinated integration process, migration of services and records,
and validation of recommended solution. Replaced legacy platforms and
integrated all services onto a next generation SS7 system.
MICHAEL C. KIRKLEY, PMP
*********@*******.*** Home 972-***-****
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VERIZON BUSINESS (continued)
. Planned, designed, developed, recommended, and implemented overall
physical and network based security compliance methodology for $2
billion in legacy telephony hardware, software, operational, network,
and element management systems. Instituted voice network security
policies and procedures for all legacy telephony infrastructure
including more than 12 carrier-grade telephony systems and their
support systems. Analyzed support systems, and eliminated outmoded
access methodologies.
. Led the implementation of government mandated modification of Daylight
Savings Time; developed executive briefing formats, technical project
management of multiple vendor software upgrades, managed testing and
validation of solutions, implemented all changes. Achieved project 2
months ahead of schedule with zero non-compliant platforms on the new
time changes.
VERIZON GLOBAL NETWORKS, INC. Arlington, VA
2000 - 2006
Manager, Intelligent Systems
Managed system engineering of voice networks integration (Lucent, Nortel
CO/LD, and Telcordia Platforms), Intelligent Network (IN) peripherals,
service development, call flow design, and ancillary equipment. Provided
leadership and direction to 20 cross-functional engineers in the design,
planning, implementation, and testing of voice network upgrades and
telephony features for more than 5 million customers. Optimized a $7MM
annual budget. Acted as single point of contact for advanced services and
customers issues.
. Deployed long distance services and features designed to grow market
share in the $5B long distance services industry; successfully
captured 2 million long distance customers, 1 million calling card
customers and 450 business customers.
. Delivered $3MM in annual savings and overall savings of $8MM+ over a 3-
year period resulting from the successful development and
implementation of new service application, and subsequent migration of
more than 2 million customers.
. Increased provisioning throughput 300%; directed the 24/7 hardware and
software maintenance and integration of intelligent networks,
operational support systems, web-based customer interactions, element
management systems, and the implementation of real-time provisioning
features.
. Orchestrated a 2-year platform replacement effort to deploy a next
generation Intelligent Network platform with a projected $8MM in
Planned Maintenance Obligation savings; managed every aspect of the
project including conceptualization, RFI, RFP, vendor selection,
business case justification, contract negotiation, platform and
software acquisition, platform testing and validation, and production
installation.
KEY DATA SOLUTIONS / HCL-JAMES MARTIN, INC. Arlington, VA
1999 - 1999
Senior Telecommunications Consultant
Designed and implemented 800 and virtual private network services
generating more than $2MM in new revenue; spearheaded development of
integrated products and services for WinStar Class 5 switch network.
Coordinated the efforts of a 10-member technical team while acting as the
project leader for the launch of 800 service.
FACILICOM INTERNATIONAL Washington, DC
1999 - 1999
Network Facilities Planning Manager
Managed the design and implementation of network-wide configuration
management procedures for the global architecture of Nortel GSP-300
platforms for an international long distance carrier; established
documentation, control and procurement processes for the organization's
$50MM network inventory.
GTE GOVERNMENT SYSTEMS CORP. Chantilly, VA
1996 - 1998
Information Technology Manager
Led team of 30 IT professionals involved in development and implementation
of a $20MM Y2K assessment service; developed division-wide Y2K compliance
plans, coordinated financial and operational risk assessments, created
educational and training materials for a $250MM per year entity within
Government Systems Corporation. Functioned as subject matter expert for
Y2K telecommunications and infrastructure issues.
MICHAEL C. KIRKLEY, PMP
*********@*******.*** Home 972-***-****
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COMMUNICATIONS TECHNOLOGIES, INC. Herndon, VA 1994
- 1996
Telecommunications Engineer
Provided operational and technical support in the planning, installation,
and implementation of switched digital services on the Defense Switched
Network, supported the GTE worldwide management support contract with the
Defense Information Systems Agency.
. Integrated video teleconferencing customer premise hardware and
applications, and secondary imagery hardware and software application
over a large private telephone network and the worldwide commercial
telephone network.
U. S. ARMY Multiple Locations
1974 - 1994
Senior Telecommunications Manager
Orchestrated numerous telecommunications projects during a 20-year military
career; assessed, interpreted, developed and coordinated the distribution
of worldwide voice network policies and procedures. Planned and
implemented switch revision messages, switch billing information
collection, network topology upgrades, switch database changes, cable
distribution system troubleshooting, and switch hardware and software
upgrades.
. Managed, installed, restored, and modified state-of-the-art secure and
non-secure telecommunications and electronic equipment worldwide.
. Contributed in the management of a $250MM telecommunications service
contract; implemented switched digital services in the Defense
Switched Network, network operations management of 480 Army
telecommunications facilities in Europe, assessment of European
military communities for future expansions of switch peripheral
equipment and base cable plants, voice network quality assurance
procedures. Managed assets and personnel administration procedures,
and training for 175 personnel. Developed training materials, lesson
plans, tests, and course critiques for implementation of secure voice
subscriber terminal.
EDUCATION
DM (Doctor of Management) - Organizational leadership - University of
Phoenix - Dallas, TX
MS - Information Systems and Telecommunications Management - Capital
College - Laurel, MD
BS - Computer Information Systems Management - Park University - Arlington,
VA
PROFESSIONAL AFFILIATIONS
Association of Information Technology Professionals - Member
Program Management Institute, Dallas Chapter - Member
TECHNICAL COMPETENCIES
TELEPHONY
SWITCHES - VoIP experience includes the Sonus Insignus, Northern Telecom
CS2000 Succession Architecture, and the Alcatel Multimedia Switch. Legacy
TDM Experience includes the Nortel DMS-100/200/250/300-GSP & the Meridian 1
PBX, Lucent 5ESS-2000, Intelligent Network Components--SMS, SCP, and CSN,
Definity PBX, Ericsson AXE and DIAX switches, Siemens KN-S 4100 and HiCom
PBXs. Operational knowledge of Siemens EWSD switches, Fujitsu 9600 BCS, NEC
2400 PBX and multiple Electronic Key System brands (e.g. Norstar, Legend,
Comdial), Alcatel DEX-600E. Hands-on integration experience with UMTS/UTRAN
network integration to Legacy Telephony Networks.
NETWORK SYSTEMS & COMPONENTS - Commercial-of-the-Self (COTS) digital patch
and access systems (DACS, DPAS, T:DAX, Tellabs 5500 & 532L), numerous COTS
Routers, HUBS, Switches, and Cable Distribution systems
CALL CENTER MANAGEMENT APPLICATIONS - Genesys and Nortel, Unified
Communications & Collaboration
MICHAEL C. KIRKLEY, PMP
*********@*******.*** Home 972-***-****
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Technical Competencies (continued)
NETWORK MANAGEMENT APPLICATIONS - HP OpenView, Worldwin, Netscreen Security
Manager, Remedy, and the element management systems of multiple legacy
vendors
INFORMATION TECHNOLOLOGY
HARDWARE - Familiar with the Cisco AVVID convergence methodology and Cisco
networking technologies including the 3500, 4000, 6000, and 7000 series
router families. Working Knowledge of the Juniper Netscreen and SSG series
Firewalls. Familiar with current technical feasibility and implementation
of IP Multimedia Subsystems (IMS) components
SOFTWARE - Voice over IP, H.320, H.323, SIP, TCP/IP, Frame Relay, ATM, SS7,
C7, AIN, IS-41, WAP, FTP, HTTP, UDP, SMTP, SQL, intermediate LAN/WAN
knowledge. Capable of utilizing UNIX, TL-1, and the following programming
languages; Turbo PASCAL, COBOL 85, Visual Basic, C and C++. Proficient
with MS-Office, MS Exchange and Schedule Plus, MS Outlook, Lotus Notes, MS-
Project, VISIO Technical & Professional, MS-Sharepoint, EQMS,
MANAGEMENT - Seasoned SDLC practitioner, ITIL v3, PRINCE 2, Lean Six Sigma
(WB), and the Malcolm Baldrige organizational assessment model.
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