J. Michael LenniE
*** ******* ***** . **********, ** 40243
502-***-****. abhpxy@r.postjobfree.com
Seeking to apply more than ten years' expertise in insurance claims,
customer service, and human resources in a career position that utilizes
strong interpersonal-relations,
conflict-resolution, and organizational skills.
QUALIFICATION SUMMARY
. ORGANIZATION: Utilized Microsoft Outlook and company diary systems to
efficiently complete tasks on a daily basis. Consistently maintained 0%
overdue on weekly reports and case diaries.
. MULTI-TASKING: Resolved customer concerns, completed correspondence,
managed in-coming phone calls, and interviewed employees, employers, and
medical providers in fast-paced environment.
. CONFIDENTIALITY: Maintained confidentiality with sensitive issues
regarding medical conditions, employee compensation, and disciplinary
actions.
. FAIRNESS: Practiced the Golden Rule of treating others with respect;
utilized active listening and clear communication (oral and written) with
employees and clients.
. DUAL FOCUS: Successfully balanced client needs (case resolution, budget
issues, setting priorities) with business objectives (case closure,
revenue, Best Practice Standards).
. TEAM ORIENTATION: Partnered with clients, their employees, and co-
workers.
RELEVANT SKILLS AND EXPERIENCE
Customer Service & Interpersonal Skills
. Conducted on-site visits, educating clients on services and claims
process resolution.
. Skilled at developing rapport with individuals in challenging and
stressful situations.
. Coached clients utilizing active-listening skills while maintaining
confidentiality.
Workers Compensation
. Managed 350-client claims caseload, including pneumoconiosis and hearing-
loss claims. Utilized defense counsel to coordinate medical fee disputes
on post-award cases.
. Evaluated new and existing cases for total exposure and developed action
plans to bring cases to closure, collaborating with case managers and
utilization review nurses.
. Successfully settled several post-award cases that saved in excess of 50%
of total exposure under the KAHCF program.
. Interviewed employers and employees to determine claims compensability.
Managed active caseload (200+) while maintaining an excellent closure
ratio.
. Managed medical, disability, and litigation expenses for cost-
containment.
. Identified cases for subrogation and structured settlement potential, and
directed defense attorney negotiation in securing claim resolution.
Human Resources & Safety
. Coached employees in filing complex state forms with insurance carriers.
Investigated status of payments on outstanding medical bills.
. Provided ongoing interview skill-building training to colleagues.
. Ensured stores maintained OSHA logs and filed annual Department of Labor
Reports.
. Assisted co-workers with questions on 401(k) plans enrollment, election,
and distribution.
J. Michael Lennie Page 2
EMPLOYMENT HISTORY
Material Handler Louisville, KY
FedEx Express 2010 - present
. Loading and unloading inbound and outbound aircraft
. Completed ASPIRE management training program
Workers Compensation Patient Claims Coordinator Louisville, KY
Progressive Medical & Rehabilitation 2008 - 2010
. Interviewed patients for completion of intake paperwork (work comp/PIP)
. Obtained pre-certification for medical procedures
. Processed billing for x-ray and MRI scans
Workers Compensation Examiner / Sr. Adjuster Louisville, KY
GAB Robins, North America 2006 - 2008
. Reviewed cases and set appropriate reserves
. Provided detailed analysis of medical and legal exposure
. Developed action plans to posture cases for settlement or closure
Sr. Adjuster / Litigation Specialist Louisville, KY
The Frank Gates Service Company 2001 - 2006
. Reviewed new assignments; provided direction and handling recommendations
to co-workers
. Evaluated litigated cases, provided a written synopsis, and extended
settlement authority to defense counsel
. Managed high exposure cases with reserves up to $3 million
. Learned process and procedures for new jurisdictions while taking on a
new book of business
EDUCATION AND TRAINING
Master of Arts, Human Services - Executive Leadership
Lynchburg, VA
Liberty University GPA: 3.85 (anticipated May, 2011)
2011
Master of Science, Management
Louisville, KY
Indiana Wesleyan University GPA: 3.83
2010
Bachelor of Science, Business Administration
Louisville, KY
University of Louisville
1993
. Human Resources Co-op, Rally's Hamburgers - 3 semesters
LICENSES AND CERTIFICATIONS
. Kentucky Adjusters License (multi-state handling experience includes: KY,
NC, SC, TN, GA, IN, IL, MN, WI); WCLA
. Strength Deployment Inventory (SDI) Qualified Facilitator
ACTIVITIES
Commissioner, City of Woodland Hills
2008 - present
Louisville Triple Crown of Running & Kentucky Derby Mini-Marathon
2006 - 2008
Care Ministry Volunteer & Team Leader, Southeast Christian Church
2005 - 2007