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Customer Service Administrative Assistant

Location:
Glenwood City, Wisconsin, 54013, United States
Posted:
March 21, 2011

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***** Jean *****

**** ***** ******

Glenwood City, WI 54013

715-***-****

******@*****.***

SUMMARY

Resourceful Administrative professional with over 8 years experience

providing support to executives and departments. Skilled in coordinating

conferences, projects, meetings and travel arrangements. Able to balance

the needs of management, provide excellent customer service, and maintain

confidentiality and schedules with ease. Utilizes strong organizational,

planning, and communication skills towards improving operational

efficiency. Computer Skills: Proficient in MS Word, Excel, PowerPoint,

Access, Outlook, and Publisher.

WORK HISTORY

BREMER FINANCIAL, Lake Elmo, MN 2005 - Present

Distribution Services Statement Processor II

. Printing and processing checking, savings, and notice statements.

. Organizing and distributing 140 large volume customer's CD Rom statements

per month.

. Operating Bowe Bell and Howell inserter machine and preformed preventive

maintenance on machine on a weekly basis.

. Process an average of 4 million statements last year with an error ratio

of 99.998%.

LOAN MAX, Hudson, WI 2003 - 2005

Assistant Manager

. Balanced daily bank ledger and processed bank deposits.

. Helped clients with loan applications, processed loans, and distributed

funds.

. Ordered office supplies on a weekly basis.

. Handled accounts receivable and payable.

. Organized an average of 70 repossession requests per month.

Administrative Assistant

. Made an average of 100 collection calls per day.

. Answered customer inquires about loan information and account balances

over the phone and in person.

. Handled accounts receivable and payable.

. Organized and distributed incoming and outgoing mail.

EDUCATION

AAS, Office Technology, Anoka Ramsey Community College, Coon Rapids, MN,

2003

Certificate in General Secretary and Supervisory



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