Manager Customer Service

Tiffany Conway

**** ********* **. ***. *, Oakland CA 94612 Cell: 510-***-****

Email:********@*****.***

OBJECTIVE: Work in a challenging environment where my knowledge of

business management will continue to expand.

SKILLS AND ABILITIES

. Excellent personalized customer service/client relations

. Proficient in Microsoft Applications; Word, Excel, and Outlook

. Advanced skills with every aspect relating to administrative and

clerical office work

. Skilled at communicating effectively, assigning and supervising the

work of others

. Hands on payroll experience

. Experience in book keeping and maintaining the accuracies of online

accounting systems

EXPERIENCE

GID/ Windsor Communities

October 2010-March 2011

Assistant Property Manager, Fremont CA, Salary- $39,000 annually

Job description:

. Effectively managed daily accuracy of accounting system

. Collected and posted all monies for renting and usage of the

facilities

. Creating and maintaining office documents such as; letters and

marketing reports

. Delegated opening and closing procedures to leasing staff

. Responding to all inquires about availability of the facilities and

resident concerns

. Assisted with coordination of monthly company meetings and community

events

Affordable Housing Associates

August 2009-March 2010

Assistant Business Manager, Berkeley CA, Salary-$14,000 annually

Job description:

. Preformed filing of confidential resident documents

. Assisted with the re-qualification's under the Tax Credit/ BMR Housing

Program

. Preformed conflict resolution when involving residents' concerns

. Coordinated and participated in monthly community forums and events

. Preformed the responsibilities of accounts payable and accounts

receivable

. Maintained resident account ledgers on computerized accounting system

. Created legal lease documents upon the move-in of a new resident

Sares-Regis Group

November 2006- August 2009

Senior Leasing Consultant, Emeryville, San Francisco CA, Salary-$38,000

annually

Job description:

. Qualifies prospective residents by verifying application; income,

credit and rental history etc.

. Accompanies prospective residents to community amenities and available

units while demonstrating knowledge of property

. Inspects the condition on premises daily

. Preparing lease documents for new residents

. Achieved occupancy within 4 months during the San Francisco Property

Lease Up

Ethan Allen

October 2005- November 2006

Office Manager, Emeryville, CA, Salary-$29,000

Job description:

. Greet customers and clients working with interior designers

. Delegated new design projects to interior designers

. Prepared nightly reports tracking sales goals, and marketing

. Maintained order of materials and samples in the design center

. Assisted with coordinating staff events

. Maintained inventory of office supplies

. Communicate effectively via telephone with multiple lines

EDUCATION

9/1999-6/2001 De Anza High School Richmond CA -Diploma

6/2002- 6/2004 Laney College of Oakland CA- Associates Degree Liberal

Arts

8/2009- Present Academy of Art University San Francisco CA- Pursuing

Interior Design Degree

References Available Upon Request

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