Customer Service Technician

Brandon Lanyon

**** ****** ***** * ****, Florida 33558 Ø Telephone: 813-***-**** Ø Email:

*********@*****.***

Professional Profile

Pharmacy Technician

Seeking employment position as a pharmacy technician. With my recently completed

education at Concorde College Pharmacy Technician Program and my background in

medical/insurance/managed care, I am confident that my experience I will bring value to your

organization.

Key Areas of Expertise

• • •

American Heart Assoc BLS Customer Service Skills Extemporaneous

Certified Compounding

• • •

Dosage Calculations Microsoft/Excel Team Player

• • •

Knowledge of top 200 drugs 1Type 55 words a Excellent Attitude

minute.

• • •

Prescription Processing Electronic Motivated self starter

Communications

Education

Concorde Career College- Pharmacy Technician Program, Graduated 04/10

>

Coursework including: Pharmacy Calculations, Pharmacology, Extemporaneous Compounding,

Sterile Procedures, Retail and Institutional Externship.

Deans List/Presidents List all Quarters

Chaffey College Alta Loma CA. Graduated 1993 A.S. Degree

Ø

General education with emphasis on Criminal Science.

Bishop Amat Catholic High School HS Diploma 1984

Ø

General Studies

Experience

SCI Companies Tampa Fl 12/10 present

Ø

Workers Compensation Professional responsible for managing adjuster duties to maximize cost

savings for the PEO.

Guardian Pharmacy St. Petersburg FL4/1/10-11/2010

Filling prescriptions in a team oriented fast paced environment of a long term care pharmacy. Run

MTS/pre pack machine, pulling drugs and scan for accuracy, check manifests for completion of order,

check inventory for expired stock, handling of controls, filling EDK kits. Billing and crediting of

returned drugs.

Ace – Senior Claims Examiner Tampa FL 7/2007-5/2009

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Conducted prompt and thorough investigations, evaluated facts, interpreted laws and regulations, and

rendered determinations regarding medical compensability. Calculated benefit payments and

approved payment of claims within a certain monetary limit.

Cambridge ISG/ Gates McDonald Senior Claims Examiner Tampa FL 03/2004-7/2007

Ø

Commended for maintaining a maximum response time within a 24-hour window and maintaining a

100% closing ratio on a consistent basis. Ability to be highly organized and effective in a high

pressure environment.

Sedgwick CMS Senior Claims Examiner Orange CA 4/2000-2/2004

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Managed a highly litigated desk under California Jurisdiction. Investigated claims, negotiate

settlements, and authorized payments.

Highlands Insurance Tustin CA 3/95-4/2000

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Selected to head the fraud department where I conducted an investigation which resulted in the arrest

of a prior examiner and vendor for embezzlement.

Industrial Indemnity Senior Claims Examiner San Francisco CA 12/90-3/95

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Handled claims in a highly litigated environment allowing me to strengthen my negotiation settlement

skills a target value range. Considered the relative costs and benefits to select options of greatest

value.

CNA Claim Examiner Brea Ca. 7/1985-12/1990

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Began in the file room and was quickly promoted to Customer Service Claims Department and

Claims Assistant. Selected for the Claims Trainee Program, subsequently assuming responsibility for

a highly litigated desk.

Florida Resident License: E100662

Pharmacy Technician License: 31146

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