Manager Human Resources

SUMMARY OF QUALIFICATIONS

Innovative, resourceful professional with extensive experience and several

years of demonstrated results in a variety of industries. Areas of

expertise include: employee and labor relations, employment law, change

management, compliance, policy creation and implementation and strategic

planning. Personal traits include: creative problem solving, clear vision

of organizational structure and processes while maintaining strong

attention to detail, and outstanding reporting, presentation and public

speaking skills.

PROFESSIONAL EXPERIENCE

. Developed effective working partnerships with key management (i.e.

Regional Directors and Vice Presidents) to meet their needs and

expectations.

. Implemented and managed the succession planning processes resulting in

the organizations ability to identify key talent and high potential

employees. Created individual development plans focused on the retention

of high potential employees.

. Functioned as a change agent during company mergers and organizational

restructuring. Reviewed the current organizational structure and

streamlined departments to reduce total labor costs.

. Reviewed and negotiated agreements with staffing agencies to reduce

billing rates for temporary staff and per diem or other costs for onshore

and offshore resources.

. Assessed, developed, implemented, evaluated, and revised training

programs to meet the needs of the organization. Conducted training such

as: union contract training, performance management, diversity, anti-

harassment (AB1825), anti-discrimination and leaves of absence

requirements and responsibilities for managers.

. Managed all aspects of reductions in force including selection of

impacted employees, structure of separation packages and conducting

notification meetings.

. Provided consulting, advisory, interpretative, and investigative support

on issues related to Labor Relations, collective bargaining agreements,

HR policies and procedures, employment law, and organizational

effectiveness; educated staff and management on policy changes and

ensured consistent application; providing improvement guidelines as

appropriate.

. Identified trends, developed and recommended proactive employee relations

strategies; ensured efficient and consistent resolution to high-risk

employee issues.

. Company representative during Department of Labor and EEOC, DFEH claims

and conciliations, Union contract negotiations and grievance hearings and

unemployment hearings. Worked with outside counsel as necessary to

resolve employment-related litigation and recommend/approve settlements.

. Conducted investigations regarding union grievances, internal complaints,

harassment allegations and civil rights violations.

. Defined and established the HR role and contributions, as a business

partner, in meeting Company objectives. Developed department goals,

objectives, and systems.

. Created and identified development opportunities for the HR team based on

individual goals and professional development needs.

. Maintained knowledge of business trends, employment legislation and

economic outlook to ensure company compliance and best practices.

. Managed the full recruiting life cycle, providing guidance, structure and

solutions to business units regarding staffing-related matters. Provided

consultation to management and staff on the recruitment process and

conducted training on legal hiring practices and behavioral and

competency based interviewing.

. Facilitated decisions regarding transfers, promotions, demotions, leaves,

and disciplinary action, ensuring equitable treatment of employees;

implemented actions designed to assist management in the effective and

efficient conduct of business.

. Created tracking/reporting mechanisms for hiring data such as recruitment

sources, expenses, cost per hire and attrition in order to aid in

finance/budgeting decisions and applicant tracking.

. Analyzed exit interview data and made recommendations to the management

team for corrective action and continuous improvement. Devised and

implemented employee retention strategies.

. Reviewed and reconstructed benefits package including selection of

carriers and structure of plans. Developed company cost information for

new benefits plans and made recommendations to management concerning

increased premiums and cost sharing between employer and employee.

. Advocated Return to Work programs through design of modified job duties

and reasonable accommodation; reducing duration of claim and lost time

injuries.

. Managed Leave of Absence policies, procedures and administration,

ensuring compliance with Federal and State Leave laws for multiple

locations.

. Utilized preventive measures such as safety and ergonomic training to

prevent and reduce work related injuries or claims.

. Developed and coordinated company functions in conjunction with goals for

employee retention and increased morale.

. Administered compensation program and performance evaluation programs;

revised as necessary to ensure the organization remained competitive in

the industry and market.

GAP (Stoneridge Mall)

11/2010 - current

Part-time Sales Associate (Seasonal)

Comcast 06/2010

- 10/2010

Director, Employee Engagement (CA Region)

Managed five Employee Engagement Leaders who provided Employee and Labor

Relations support to Field HR Leaders and management personnel.

Sodexo - Campus Services

09/2009 - 06/2010

HR Director (Western Region)

Provided Employee and Labor Relations support to over 6,000 frontline

employees and 355 managerial staff in 13 states to include: HI, CA, NV,

AZ, NM, CO, UT, ID, OR, WA MT, WY, CO

Ports America - Formerly known as MTC Holdings

01/2006 - 09/2009

HR Director (Alameda, CA) - 01/2007 - 9/2009: Responsible for the IT and

Finance divisions.

Regional HR Manager - (Phoenix, AZ) - 01/2006 - 01/2007: Supported Finance

division and an operational subsidiary.

US Airways (Phoenix, AZ)

08/2003 - 01/2006

Sr. Manager (Employee and Labor Relations) - 12/2004 - 01/2006

Managed HR Managers and HR Advisor for the Maintenance Division and airport

locations in the Central and Eastern Regions.

HR Manager (Employee and Labor Relations) - 10/2003 - 12/2004

Supported airport locations in the Central Region.

HR Advisor (Employee and Labor Relations) - 08/2003 - 10/2003

Supported airport locations in the Western Region, Las Vegas hub and

Reservations Centers.

The Sutherland Group (San Diego, CA)

08/2002 - 03/2003

HR Manager

Supported Outbound Telesales organization.

Engenuiti (San Diego, CA)

07/2000 - 08/2002

HR Manager - 07/2001 - 08/2002

Sr. HR Generalist - 07/2000 - 0720/01

Managed multiple HR projects and assignments.

EDUCATION

. B.S. in Kinesiology (Pre-Physical Therapy emphasis) - San Diego State

University

CERTIFICATIONS

. CA Certification in human Resources - Human Resources Certification

Institute (HRCI) - Dec 2008

. Senior Professional in Human Resources (SPHR) - Human Resources

Certification Institute (HRCI) - June 2008

. Certificate in HR Management - San Diego State University[pic]

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