Manager Customer Service
Resume:
S T E V E E H R L I C H **** East Nicola Road
Palm Springs, California 92262
Phone: 760-
Email:
**********@***.***
objective To obtain a position that allows me to bring my experience to new
levels, challenging myself
and others with unique strategies and concepts, to effectively
motivate, streamline, manage
and expand the daily operation of a business.
education
Parsons School of Design, 1973-1977
New York City
Professional Certificate in Communication Design and Business (BFA)
High School of Art and Design, 1970-1973
New York City
Diploma-Academics and Design.
professional
experience Vista Grande Resorts, 2004-2010
Palm Springs, California
Front Desk Manager
Responsible for sales, guest relations, check ins/outs,
administrative duties, for a large resort.
Create schedules for staff duties, oversee security, customer service
and take reservations.
Canyon Club Resort, 1999-2004
Palm Springs, California
Front Desk Manager
Responsible for sales, guest relations, check ins/outs,
administrative duties, for a large resort.
Website design and management of computer reservation system,
customer service.
Krames Communications, 1994-1998
San Bruno, California
Design Manager
Direct, develop and design patient education print materials for a
leading healthcare publisher.
Manage and direct production staff, illustrators, printers, vendors,
photo shoots and budgets.
Attend meetings with physicians and surgeons for research.
Abacus Incorporated,1991-1994
San Francisco, California
Design Manager
Develop sales leads, manage accounts for computer graphics, animation
and print agency.
Manage and direct design, production, budgets, print and multimedia
staff.
Accounts were Pacific Bell, Apple Computer, Levi Strauss, USF, and
IBM.
Eyecatchers Graphics,1989-1991
San Francisco, California
Creative Manager, Owner
Develop sales, concepts, design, production for advertising accounts
and gift products.
Manage and direct vendors, budgets, printers, photo shoots, and
manufacturers.
Attend client meetings to develop marketing strategies and design
concepts.
awards / skills Accounts were De Young Museum, Baltimore Bagel Co., and Host Airport
Stores.
Other Professional Experience;
Imprinted Products, Design Manager, San Diego, CA, Printed products
for Universities.
Ken C. Smith Advertising, Design Manager, La Jolla, CA, Accounts
were, Ivac, Taco Bell.
Macy's Herald Square, Design Manager, NYC, Promotional materials for
entire retail chain.
Metropolitan Transit Authority, Design Manager, NYC, Print promotion
for transit system.
Homburg Award, 1986-Merit of best brochure concept, design and
production.
AMA Award, 1981-Merit for best poster concept, design and production.
Skills; Photoshop, Dreamweaver, Word, Quark, Illustrator, Magix, Mac,
PC, Email,
four color printing process, fax, phone, cash register, credit card
terminal.
References available upon request.
Contact this candidate