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Manager Customer Service

Palm Springs, California, 92262, United States
March 21, 2011

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S T E V E E H R L I C H **** East Nicola Road

Palm Springs, California 92262

Phone: 760-



objective To obtain a position that allows me to bring my experience to new

levels, challenging myself

and others with unique strategies and concepts, to effectively

motivate, streamline, manage

and expand the daily operation of a business.


Parsons School of Design, 1973-1977

New York City

Professional Certificate in Communication Design and Business (BFA)

High School of Art and Design, 1970-1973

New York City

Diploma-Academics and Design.


experience Vista Grande Resorts, 2004-2010

Palm Springs, California

Front Desk Manager

Responsible for sales, guest relations, check ins/outs,

administrative duties, for a large resort.

Create schedules for staff duties, oversee security, customer service

and take reservations.

Canyon Club Resort, 1999-2004

Palm Springs, California

Front Desk Manager

Responsible for sales, guest relations, check ins/outs,

administrative duties, for a large resort.

Website design and management of computer reservation system,

customer service.

Krames Communications, 1994-1998

San Bruno, California

Design Manager

Direct, develop and design patient education print materials for a

leading healthcare publisher.

Manage and direct production staff, illustrators, printers, vendors,

photo shoots and budgets.

Attend meetings with physicians and surgeons for research.

Abacus Incorporated,1991-1994

San Francisco, California

Design Manager

Develop sales leads, manage accounts for computer graphics, animation

and print agency.

Manage and direct design, production, budgets, print and multimedia


Accounts were Pacific Bell, Apple Computer, Levi Strauss, USF, and


Eyecatchers Graphics,1989-1991

San Francisco, California

Creative Manager, Owner

Develop sales, concepts, design, production for advertising accounts

and gift products.

Manage and direct vendors, budgets, printers, photo shoots, and


Attend client meetings to develop marketing strategies and design


awards / skills Accounts were De Young Museum, Baltimore Bagel Co., and Host Airport


Other Professional Experience;

Imprinted Products, Design Manager, San Diego, CA, Printed products

for Universities.

Ken C. Smith Advertising, Design Manager, La Jolla, CA, Accounts

were, Ivac, Taco Bell.

Macy's Herald Square, Design Manager, NYC, Promotional materials for

entire retail chain.

Metropolitan Transit Authority, Design Manager, NYC, Print promotion

for transit system.

Homburg Award, 1986-Merit of best brochure concept, design and


AMA Award, 1981-Merit for best poster concept, design and production.

Skills; Photoshop, Dreamweaver, Word, Quark, Illustrator, Magix, Mac,

PC, Email,

four color printing process, fax, phone, cash register, credit card


References available upon request.

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