Customer Service Data Entry
Resume:
Ren M Peterson
Tampa, Fl 33624-5103
************@****.***
Highlights of my experience include: office management; customer service;
documentation handling; the ability to handle difficult customer situations
and retain customer business; ability to work effectively in a team or
independently; company loyalty; versatility; possession of a positive
attitude; unlimited willingness to learn new tasks; and positive people
skills.
PROFESSIONAL EXPERIENCE
Aspire Financial Services/401K ASP, Tampa, Fl
2007-2010
Office Manager
Provide support to all departments via
. Auditing, Record Maintenance, Data Entry and Problem Solving
. Ordering/Inventory of office supplies & other materials
. Shipping via UPS, USPS, FedEx, etc.
. Assistance to HRD
. Client support/coordination (transportation, meals, etc.)
. Switchboard
. Other duties as assigned/necessary
CP Ships, Ltd., Tampa, FL
2002-2006
Sr Operations Coordinator (2005-2006)
Provided critical support to customers both inside and outside the company.
. Provided timely and accurate reports (Container Booking Forecast) to
the planners so that the plan for ship utilization can be completed.
. Monitored, reconciled and processed incoming invoicing for vessel /
port operations ensuring it was accurate and expeditiously sent to
accounts payable.
. Generated Container Royalty reports and sent them to customers.
. Obtained all partner load lists and transferred the information to the
CBF form in accordance with the requirements of the Layout Department.
. Kept up-to-date information on any and all changes made to vessel
cutoffs, and relayed this information to all entities within Tampa
Corporate office.
CP Ships, LTD., Tampa, FL
Sr Ops Clerk (2003-2005)
Provided accurate information in internal Staff.
. Received and controlled the Regional Departure Reports ("RDR") coming
in from partners and advised key individuals if information was
missing.
. Ensured that all Regional Departure Reports were updated and input
them into the database.
. Provided technical assistance for computer hardware/software, phones,
fax and copiers ensuring a continuous and smooth flow of
communications.
. Input the TDR statistics into the Operational database ensuring
accuracy was maintained.
. Maintained the database for Alliances group and produced Commercial
statistics to insure that the reports were correctly reporting the
number of containers on a ship.
CP Ships, LTD., Tampa, FL (cont'd)
Documentation Clerk (2002-2003)
Handled bills for customers worth thousands of dollars. Ensured they
received their bills and were able to pick up their cargo.
. Produced and released Ocean B/L's ensuring they were timely and
accurate.
. Built / maintained a strong communications link with the customer base
and the Coordinators.
. Completed essential data entry required to generate a timely and
accurate Bill of Lading.
. Checked credit status and notified the Credit Department as needed.
. Created correction notices (CN) when needed and closed them in an
acceptable timeframe.
. Sent out the B/L's (bill of Lading) overnight to insure that the
customer received them quickly.
R M Peterson, Tampa, FL
2001-2002
Self-Employed
Performed both administrative contract work and freelance work with several
area companies, including Merimark, Greenhorne & O'Mara, and CP Ships, Ltd.
. Provided customer assistance with a positive attitude and a smile
. Performed tasks such as Cash Handling and Invoice Reconciliation. Also
performed various clerical functions and administrative duties.
. Accumulated statistics and reviewed and reconciled records.
Reptron Electronics/K-Byte, Tampa, FL 1994-
2001
Administrative Assistant/Internal ISO Auditor
Charged with responsibilities in several departments including - Human
Resources, Quality Assurance and Administration. Duties including the
following:
. Auditing, Record maintenance, Data Entry and Problem Solving
. ISO -- Instruction and Maintenance, insuring that the information was
correct and accurate
. Numerous Company Facilities and Customer Liaison
. Data Entry of the time cards done accurate and quickly.
EDUCATION /PROFESSIONAL DEVELOPMENT
Diploma, Brewster High School, Tampa, FL
Intermodal Industry Issues, CP Ships, Tampa, FL
Customer Service and Support, Mercuri International, Tampa, FL
Management & Leadership Training Program, K-Byte Academy, Tampa, FL
ISO9000 "Internal Auditor Training, Designed Outputs, Inc, Tampa, Fl
Electronic Assembly, Tampa Bay Vocational School, Tampa, FL
SPECIALIZED SKILLS
Excel; Word; Outlook; Customer Service; People Oriented; Muli-tasking; Team
Work
REFERENCES
Available upon request
Contact this candidate