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Project Manager Service

Sunnyvale, California, 94086, United States
March 21, 2011

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Information Technology project /Program Director

Proven track record of delivering world class, highly efficient IT/IM

services and projects in the pharmaceutical industry. Over 15 years of

experience in leadership roles producing outstanding customer satisfaction

and program results. Led multiple teams to implement best project

management practices, ITIL based processes, and quality standards in

compliance with FDA and Sarbanes-Oxley regulations. Leading architect of

Roche's global Green IT Roadmap, contributing to Roche being ranked as the

world's most sustainable healthcare company. Extensive experience in

multinational and multicultural settings, managing numerous successful

projects and teams distributed across the globe. Strong vendor negotiation

and partnership management skills. Frequent guest speaker for Sustainable

IT at MBA programs.


Roche Palo Alto, California, USA 2000 - 2010

Director, Head of Site Informatics (2003-2010)

Led the informatics department to design, implement and operate IT

infrastructure, business applications and support services. Managed 60+ IT

professionals and a multi-million dollar budget in an FDA regulated

pharmaceutical environment.

. Improved service quality and customer satisfaction from below 4.0 to a

world class level of 4.7+ (on a 5-point scale) by initiating and driving

a highly successful Service Improvement Program.

. Introduced IT Service Management by establishing ITIL based processes,

resulting in a high quality informatics environment with well documented

processes and highest service levels. Achieved multiple successful

validation audits.

. Continually reduced IT spending by 3% annually through selective

consolidation and adaption of services to required business needs.

Evaluated and implemented selective service outsourcing to further reduce

costs. Established business account management structures and close

alignment of IT to business needs.

. Recognized with the 2006 Roche Global CEO Award for implementing an

innovative IT Career Development program at Roche Palo Alto.

. Through team leadership and passionate advocacy, led the development of

Roche's global Green IT Roadmap, resulting in a multi-year program to

reduce energy consumption and carbon emission while delivering savings of

millions of dollars. Supported Roche's successful quest to be

consistently selected as the world's most sustainable healthcare company

in the Dow Jones Sustainability Index (DJSI).

Regional Head, Network Services North America (2002-2008)

In addition to the existing role of Site Informatics Head, led the network

and telecommunication function for all sites in North America, directing

the strategic planning, implementation, and operations of network services

in the region.

. Reduced regional telecom spend by over 30% by combining contracts of all

North American sites and leading a highly successful supplier and service


. Chaired regular conferences for North American IT heads to ensure

seamless alignment of strategy and implementation. Achieved highest

satisfaction survey results worldwide.

. Awarded with the first global Roche CIO Award in 2005 for leading the

implementation of a Network Service Delivery program for the North

American Diagnostics division.

Department Head Network Services and Telecommunication (2000-2002)

Managed team of 12 technical specialists to provide innovative network,

videoconference and telecommunication services.

. Established Roche's global standard for IP telephony (VoIP) by creating a

high quality business case and leading the first large implementation of

this technology in Roche.

. Led the design and introduction of new Gigabit LAN, resulting in a

dramatically improved LAN service level and performance.

Roche Products Pty Ltd., Dee Why, Australia 1997 - 1998

Head of Network Services for Roche Australia (SAP Project Assignment)

. Designed and implemented Frame Relay Wide Area Network for all Asia-

Pacific affiliates to enable the introduction of a regional SAP ERP.

Developed and implemented Ethernet LAN to replace outdated Token Ring


F. Hoffmann-La Roche AG, Switzerland 1989 - 2000

Head of Global Network Engineering (1994 - 2000)

Managed a team of highly qualified network engineers with overall

responsibility for Roche's worldwide Corporate Network, providing WAN

services for 60,000 employees.

. Designed, planned and implemented Roche's first global ATM based network

in US, Europe and Asia. Drastically reduced the overall network costs by

selectively outsourcing to a major service provider.

. Led project to implement the first router-based WAN in Asia-Pacific,

providing network services to all major Asian affiliates.

. Achieved successful ISO 9001 certification.

Project Manager Network Services, Network Architecture (1992 - 1994)

Managed Roche's Time Division Multiplexer (TDM) network.

. Developed and implemented core architecture for Roche Corporate Network.

. Designed and implemented global concept for usage based network cost



Masters of Science in Physics, University of T bingen, Germany.

. Thesis in the field of elementary particles physics.

. Additional graduate studies at University of Oregon (Fulbright


Professional Development and Continuous Advanced Training

2010 MBA Boot Camp, Global Knowledge

2009 Invited to CIO Magazine Conference The Year Ahead, Indian Wells, CA

2008 PMI Project Management Professional (PMP) certified

2008 IT Infrastructure Library (ITIL) Version 3 Foundations certified

2006 IT Infrastructure Library (ITIL) Version 2 Foundations certified

2006 Possibilities - Global Informatics Leadership Assessment and Program

2002 Insights for Pharma - Roche Executive Training, London Business


2001 Roche Bioscience Leadership Program

1999 CISCO Certified Network Associate (CCNA)



. Member of Silicon Valley CIO Roundtable, San Jose, CA

. Project Management Institute (PMI) - Silicon Valley Chapter

. Member of PMI CleanTech Forum, San Jose, CA


. Winner of Roche Olympiad Award (CEO Award) in 2006

. Winner of first Roche CIO Award in 2005

. Fulbright Scholarship Program by the Bureau of Educational and Cultural

Affairs of the United States Department of State

Invited Speeches and Presentations

. ExpoNet Telecommunications Congress, D sseldorf, Germany, Nov 28, 1995:

Controlling the Costs: The Corporate Network of Hoffmann-La Roche (in


. Silicon Valley and San Francisco CIO Roundtables, March 2010 and May

2010: Invited Presentation: Green IT Roadmap

. Golden Gate University, MBA Program, San Francisco, CA; July and August

2010, March 2011: Invited Presentation: Green IT Roadmap


. English (fluent)

. German (native)

. French (basic)

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