Customer Service Manager
Resume:
Doreen J. Tracy
512-***-**** Leander, Texas 78641
****-******@******.**.***
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Over ten years of knowledge and experience in providing office management
and administrative support. Proven ability and experience to work with
staff to achieve goals, objectives, and procedural changes. Works well
under pressure to perform multiple tasks and meet critical deadlines.
Possesses effective written and verbal communication skills. Team player
with excellent interpersonal and customer service skills.
Texas Association of
Realtors
2009-2010
Administrative Assistant
. Provide a high-level of administrative support for the Vice President of
Legal Affairs and Chief Operations Officer which include scheduling
meetings, answer phones, maintain calendars, assist in budget
preparation, book travel, coordinate committee activities, take meeting
minutes for committee and work groups, and prepare correspondence.
. Serves as association's staff social committee chair planning and
coordinating staff functions and organizing staff volunteers.
. Oversees and maintains digital contract system, building access cards,
certificate of insurance, parking assignments, and standards operations
manual.
. Assist in coordination of HR programs policies and benefits which include
HR manual maintenance, suggestion box summary, and tenure recognition and
wellness programs.
. Provides administrative support for legal affairs which includes material
preparation for committee activities for committees and work groups,
update forms, prepare correspondence for mailing, and distribute mail.
. Serve as the public relations liaison in conjunction with other
departments, tenants and vendors.
The University of Texas at Austin
2006-2009
Administrative Associate, McCombs School of Business
. Provide a high-level of administrative support for the Associate Dean and
Assistant Deans of the Undergraduate Program Office which include:
scheduling meetings, answer phones, maintain calendars, book travel,
assist with meeting preparations, take meeting minutes, and prepare
correspondence.
. Review and process purchase orders, payment requests, reimbursements,
requests or travel authorizations, official event requests, contracts and
student payroll vouchers.
. Oversees equipment inventory, maintenance, supplies, phone and voicemail
services, mail distribution, conference room calendars, printer meters,
key requests, long distance code requests, printer maintenance, and help
desk requests.
. Manage HR processes, forms, and hiring procedures including: I-9,
security sensitive form, selective service, background check, reference
checks, process appointments, review paper work and verify documentation,
review payroll guidelines and time sheets procedures, and create new hire
files.
. Correspond and follow-up with supervisors regarding the employment
process and compliance training for new hires.
. Supervise student worker and delegates' tasks to student staff when
appropriate.
Administrative Associate, Information Technology Services
. Provide administrative support to one of ITS satellite buildings and act
as backup support for other ITS administrative areas as needed
. Obtain, analyze and prepare information for reports, memos and other
requests or assignments.
. Manage complex administrative and communication requests which include
travel, conference registrations, purchasing, coordinating staff moves,
and maintaining files.
. Manage the day-to-day operations of the office including: supplies,
equipment, LAN concerns, mail, parking, building issues, etc.
Texas Alcoholic Beverage Commission
2004-2006
Administrative Specialist
. Provide administrative support for the Director of Information Resources.
. Answer and route phone calls, take messages, greets and directs visitors.
. Prepares, interprets and disseminates information concerning agency
programs and procedures.
. Writes, edits and distributes correspondence, reports, studies, forms and
documents.
. Develops, coordinates and maintains record keeping and filing systems.
. Responds to inquiries regarding rules, regulations, policies, and
procedures.
. Coordinates meetings, conferences, seminars, and work between
organizational units of the agency.
. Compile, analyze data, make calculations, and prepare reports.
. Research, compose, design or edit agency publications such as brochures,
forms and manuals.
City of Austin
1997-2003
Administrative Specialist, Legal Department
. Provide administrative support for the Executive Attorney and 6 other
staff attorneys which include: maintain calendars, schedule appointments,
coordinate meetings, book travel, type and review correspondence letters
and reports, prepare purchase requisitions including payments to outside
counsel and/or vendors, distribute, disperse, and reconcile petty cash
requests, and verify the accuracy and completeness of various reports,
including payroll, purchasing, accounts payable, and personnel
information.
. Acting Records Manager (maintain legal files)
. Act as backup for administration staff in PUC fillings, Open Records
Report to City Council, RCA's (Request for Council Action), Resolutions,
and/or Ordinances.
. Organize and maintain meeting workbooks for Executive Attorney (ERCOT,
TPPA, Public Utility Commission).
. Recommend changes to methods, operations, sequences and set procedures
for work assigned.
Education:
Business Administration, Paralegal Program
Austin Community College - Austin, Texas
Sheldon Jackson College - Sitka, Alaska
Skills:
MS Office (Word, Excel, Power Point, Publisher, Access),Visio, Outlook,
SharePoint, Dreamweaver, Toolkit, DEFINE, type 50 wpm, CPR certified,
accounts receivable, invoices, office management, inventory control,
purchasing, project management, database management, event planning,
meeting planning, human resource processes
References:
Garry Sitz
Manager of Information System Architecture
Teachers Retirement System of Texas
Emily Barrett
Sr. Administrative Associate, HR
The University of Texas at Austin
Travis Kessler
President and CEO
Texas Association of Realtors
Contact this candidate