Customer Service Sales

* * * # * * M B L E W O O D D R I V E • C A R Y, N C • 2 7 5 11

*** ** * ** * 0 • M I C O L E S C OT T @L I V E . C O M

MICOLE SCOTT

OBJECTIVE

To secure a clerical assistant position that requires a resourceful problem

solver that is detail oriented, with excellent customer service skills, and a full

range of office capabilities.

RELEVANT SKILLS

Strong analytical and organizational skills.

Over ten years of customer service experience.

Excellent interpersonal skills, phone manner and office etiquette.

Proficiency working with Windows PC and Mac OS.

Working knowledge of Microsoft Office Suite.

Ability to multitask.

Team player.

RELEVANT EXPERIENCE

11/10- present Macy’s Department Store Cary, NC

Sales Associate/Women’s Shoe Department

• Meet and interact with customers.

• Assist customers in finding shoes that match their needs.

• Operate cash register; process cash, check, credit, and debit

payments.

• Stock racks and shelves.

• Respond to public email and telephone inquiries.

• Prepare store displays.

• Take store inventory.

• Part Time job.

12/09-present Affiliated Computer Services Cary, NC

Customer Service Representative

• Handle inquiries via telephone addressing both software and

hardware related issues.

• Diagnosed and provided path to resolving various technical

issues.

• Multitask through multiple systems while troubleshooting with

customers.

• Identify ways to avoid recurrence of customer issues by

regularly improving process, reviewing technical articles and

recommending changes.

• Assist benefits department in taking incoming calls from

employers concerning benefit enrollment.

• Provided guidance on healthcare, disability insurance files;

COBRA; retiree pension deductions; evidence of insurability,

etc.

• Process daily transactions related to the enrollment process.

• Handled confidential information with sensitivity and discretion

in accordance with data privacy requirements.

• Resolve participant complaints in a timely manner.

6/10-9/10 Kelly Services- Apple Remote/home based

Technical Support

• Provided first level technical supports to Apple customers create

solutions to technical/application client problems and queries.

• Registered customer information into databases.

• Performed data entry relating to all support activities.

• Promoted Apple software, hardware and service offerings.

• Processed sales for Apple software, hardware, and service

offerings.

• General administration and phone support as required.

• Part Time job.

Raleigh, NC

12/08-7/09 Tax Technology Services/Office Team

Tax Data Clerk

• Evaluated corporate tax forms to determine if they meet

sales and use tax regulations.

• Reviewed client accounts to ensure that their customers

remain in compliance of current tax regulations.

• Assisted in establishing and maintaining an effective and

efficient records management system.

• Processed scanned images into client specific database.

• Maintained confidential information.

• Answered multi-line phone systems forwarding

calls/messages to appropriate staff.

• Basic clerical; copying, scanning, mailing, faxing, and word

processing.

Raleigh, NC

3/07-9/07 Valley Appraisals

Office Assistant

• Received, directed, and relay telephone/fax/email messages

to appropriate staff.

• Pick up and deliver mail.

• Opened, dated, and stamped all general correspondence.

• Responded to public email and telephone inquiries.

• Researched MLS and tax information for subject properties.

• Entered/updated client information in company database.

• Assisted with processing of appraisal reports/documents.

O THER EXPERIENCE

3/05-2/07 DHL Triangle Freight Services Raleigh, NC

Courier

• Sort/loaded items to be delivered according to delivery route.

• Planned and followed most efficient route to deliver

packages.

• Deliver/receive packages to specified business or residence

obtaining proper signature and/or payments. .

• Kept records of items received and delivered.

• Emptied drop boxes, replenishing shipping supplies as

needed.

• Checked with dispatch to confirm that all deliveries and pick-

ups have been made.

• Unloaded company vehicle at the end of shift.

10/02-3/05 Capital City/McLaurin Parking Co. Raleigh, NC

Parking Enforcement Officer

• Observed and timed parked vehicles using electronic

scanner device to track and time duration of parking.

• Cited/ticketed parked vehicles that have over stayed time

limits posted by the City of Raleigh.

• Enforced parking laws pursuant City of Raleigh.

• Resolved all issues with parking in designated area (beat).

• Provided drivers with options and resources for parking

needs and questions.

EDUCATION

12/08-present DeVry University Morrisville, NC

Business Administration Major

Business Information System concentration

REFERENCES

Available upon request.

Contact this candidate