Customer Service Assistant
Resume:
Amy A. Dunne
Riverside, CA *****
*********@***.***
Professional Profile:
Administrative - Variety of administrative environments, including an
Architecture and Engineering Firm in San Francisco, which allow the
development of my eye for detail and ability to acquire new skills in a
quick and efficient manner.
Management - Five years working in the face paced food service industry
allowing me to develop my leadership skills as well as cultivate my ability
to be part of a team.
Customer Service - As part of a promotions team for a radio station here in
the Inland Empire, I know the value of first impressions when dealing with
current and potential customers.
Computer Skills:
. Microsoft Office Suite, Outlook, Word Perfect, Excel, Access and Power
Point, and Oracle, Legal Solutions, Lexis/Nexis, Westlaw,
Administrative Skills:
. Type 70 WPM
. Dictation and transcription
. Editing, creating documents and routine correspondences
. Ability to handle multiple tasks with proficiency and efficiency
. Management experience
. Sound decision making skills.
. Faxing, scanning, document production
. Receptionist experience
Work Experience:
Legal Secretary June 2010-Present
Reynolds, Jensen & Swan
Riverside, CA
Dictation and transcription: maintenance of calendar for two attorneys
setting appointments and court appearances; filing and document
reproduction; court filing including Probate Petition; creating and editing
client correspondences; daily monitoring of court records, minutes, orders,
etc.; on-line Central Division Bankruptcy E-file training completed; data
entry and billing for partners
Office Assistant March 2008 - Sept.
2009
University Hills Apartments Riverside,
Ca.
Greeted potential renters; created and implemented a log for the
maintaining and organizing apartment move-ins; assisted residents with
questions regarding lease contracts: prepared cash batches: prepared
"welcome packets" for all new residents: compiled information for new
resident paper work.
Amy A. Dunne
1867 Mira Court
Riverside, CA 92501
*********@***.***
Assistant to the AVC Alumni and Constituent Relations
Aug. 2008 - Jan. 2009
University of California Riverside
Riverside, Ca.
Calendaring of AVC; processing of travel/Connexxus expense vouchers;
recharges and work orders for various campus services; order office
supplies using the on-line system; provide general administrative and
clerical support as needed; liaison with various vendors and campus
departments.
Starbucks Coffee Company
May 2007-Aug. 2009
Shift Supervisor Grand
Terrace, CA.
Daily book keeping and deposits; increased store sales 50% through sampling
and suggestive selling; successfully manage a staff of employees during
shifts; communicated to management issues regarding customers and employees
as necessary; monitored inventory to ensure maximum efficiency is being
achieved; conducted training of new employees; provided feedback and
coaching of employees when required; successfully dealt with the constant
changes in business flow.
Austin AECOM July 2006 -
March 2007
Executive Assistant to Senior VP San
Francisco, CA
Office Manager Genentech
Increased efficiency of VP by developing a filing and organizational system
for document control, personal records and other confidential information;
completed and submitted time and expense reports; planned meetings and
conference calls; maintained electronic calendars and scheduled meetings;
coordinated international and national travel for all officers; served as
time keeper for the Western region; assisted project managers with
documentation, specification binders, and logs; managed office at the
working site at Genentech.
UC Riverside Chancellor's Office Dec.
2005 - June 2006
Student Administrative Assistant Riverside, CA
Generated press information and proposals for the UCR Medical School to be
opened in 2014; maintained press release materials, mailings and contact
information; assisted in special events and coordination of visits of
distinguished guests.
Starbucks Coffee Company
Jan. 2002 - Feb. 2005
Shift Supervisor Riverside, CA
Assisted with the opening of a new Starbucks' store including hiring,
evaluation and training of new employees; wrote business plans which were
used in the effective implementation of operational goals and objective
dealing with an excess of $5,000 in daily revenues, food and roasting plant
orders.
The Brandi Law Firm
Sept. 1995-Aug.1999
Legal Assistant/ Receptionist
San Francisco, Ca.
Worked closely with attorneys on several class action lawsuits preparing
discovery and exhibits for trial.; preformed legal research; deposition
summaries; filing pleading; received and maintained billing logs; logged
and distributed the mail to staff.
Amy A. Dunne
1867 Mira Court
Riverside, CA 92501
*********@***.***
EDUCATION
UC Riverside Extension
Paralegal Certification Program, ABA Approved
Currently enrolled
GPA 3.5 Completion Dated December 2011
UC RIVERSIDE
June 2006
BA English
Languages:
French: Intermediate
Italian: Beginning
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