Human Resource Management
Resume:
Carlette C. Dancy
MI 48184
Home: 734-***-**** Email:
*************@*******.***
____________________________________________________________________________
______________
Human Resource
Dynamic, passionate, results-orientated professional with
experience in all aspects of organization administration:
Human Resource (staff & volunteer),
operations, services and facility management.
______________________________________________________
Human Resources Administration
* Created a database system that provided
accurate confidential staff
records for monthly reports and
personnel committee.
* Conduct training for all personnel.
* Resolved conflicts that resulted in
improved employee relations.
* Manage unemployment
compensation/proceedings in accordance with
company policies and procedures.
* Maintain HRIS system and personnel
files for exempt and non-exempt
employees.
* Administer and process all
benefits which include Healthcare;
Pension; 401K; STD; LTD; Tuition Reimbursement and
Worker's
Compensation.
* Investigate and respond to EEOC
claims.
* Process/approve payroll for 250
employees.
Performance Management/Career
Development
* Initiate review performance
process for consistency, fairness, timeliness.
* Ensure that management is
developing strong goals for their
employees that provide growth
opportunities and are consistently
followed up on.
* Ensure that management handles
employees' issues in a matter that is fair
and consistent.
* Proactively maintain a positive employee relations environment by
implementing open door policy.
* Oversee the decision to counsel, discipline and/or terminate
employees in
accordance with company policies and procedures and employment
laws.
Recruiting/Staffing
* Manage all internal and external recruitment via job fairs, newspaper
ads, radio, internet, state and local agencies.
* Oversee the recruitment and new hire process for management and non-
management positions.
* Facilitate management and supervisory trainings on recruiting; resume
screening; interviewing and hiring practices in
accordance with employment laws.
* Forecast and analyze workforce planning for department and provide
feedback to management.
* Develop staffing strategy which embraces strong cultural diversity and
the best qualified candidates demographically.
Training/Development
* Ensure training is completed by all staff members annually for Sexual
Harassment, Cultural Diversity, HIPPA Compliances,
Resident Rights, Workplace Violence and Corporate Compliance.
* Effectively train management on corporate HR policies and procedures.
* Work with management to ensure employees are trained for new and updated
information pertaining to their specific jobs and
company's requirements, including annual re-orientation for long term
employees.
* Track and trend all trainings, annual in-services, and policy and
procedure changes.
Carlette C. Dancy Cellular
*************@*******.***
Page 2
Experiences
Human Resource Generalist-US Food Service, Wixom, Michigan
June 2010-September 2010
* Report to and complete time sensitive projects/assignments for the VP
of Human Resource.
* Develop spreadsheets for tracking injuries, auto accidents,
grievances, leave of absences and worker's compensation.
* Organize open enrollment health benefits for 2011. Organization of
the flu shoots schedule for October 28, 2010.
Director of Human Resources-Heartland Health Care, Livonia, Michigan
March 2007-October 2009
* Manage all human resource activities as the sole contact for 250 non-
union employees at skilled nursing facility.
* Conduct pre-employment, criminal background searches, wage and
salary administration for all candidates as regulated by
the state for long term care.
* Maintain the HRIS system and personnel files. Create a tracking
and monitoring spreadsheet in Excel to increase the
efficiency of annual performance evaluations, leave of absence,
annual TB tests, and absences/tardiness.
Branch Manager-Professional Escrow Services, Inc., Southfield, Michigan
June 2001-March 2007
* Responsible for daily branch manager operations and the activities of
ten employees.
* Recruit, pre-screened and interview candidates. Background checks,
on-boarding and new hire orientation.
* Prepare HUD-1 Settlement Statements, Warranty and/or Quit Claim
Deeds in compliance with lender instructions and
underwriting guidelines. Balance, print and disburse loan proceeds
to customers (purchase or refinance).
Human Resource Coordinator-Meijer's, Livonia, Michigan
August 2001-August 2002
* Administer human resource policies/procedures, compensation,
benefits administration and record keeping.
* Attend and testify at workers compensation, arbitration hearings
and unemployment hearings.
* Conduct investigations related to sexual harassment, payroll,
safety and benefits to resolve employee relations/legal
issues.
Executive Team Leader-Target Corporation, Livonia, Michigan
June 1997-July 2001
* Responsible for twenty-two department managers & hourly staff;
manage, interview, select, evaluate, dismiss, goal
tracking and incentive planning.
* Coordinate all sales floor events to maximize sales, profit,
guest's service, productivity and team satisfaction.
* Administer human resource policies/procedures, compensation,
benefits administration, record keeping, and training.
Operations Manager-Unibar Maintenance Services, Inc., Ann Arbor, Michigan
May 1994-June 1997
* Oversee twenty-three contracts within various plant facilities
(Ford, Chrysler & GM). Sole contact for plant managers and
1100 non-union/union employees. Ensure supervisors/employees are
maintaining janitorial standards to the plant manager
expectations.
* Train supervisors and project managers, conduct inspections, review
jobsite performance, and address complaints timely.
* Attend/testify at workers compensation, arbitration and
unemployment hearings. Perform on-the-job accident
investigations.
Education
Central Michigan University
Masters of Science in Human Resource Management
February 2005
Northwood University
Bachelor of Science in Business Administration
June
1993
Computer Proficiency
Microsoft Word, Excel, Outlook, PowerPoint, PeopleSoft-HRIS System, ADP,
Kronos, and HRIS/Payroll
Professional Trainings
Train the Trainer, Core Management, Progressive Discipline, Preventing
Sexual Harassment, Managing Diversity and Master Caring Leadership
REFERENCES AVAILABLE UPON REQUEST
Core Strengths
HR Policy Construct & Administration
Compensation & Benefits
EEO & ADA Compliance
Recruiter (Staff & Volunteer)
Team Builder-Team Player
Board Development
Organization Supervisor
Performance Evaluations
Budget Management
Strategic Planning
Motivator & Trainer
Marketing/Public Relations
Program or Project Management
Facility Management
Conflict Resolution Management
IT Literate-Word, Excel, Access
Contract Management
Utilization Management
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