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Human Resource Management

Wayne, Michigan, 48184, United States
March 22, 2011

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Carlette C. Dancy

***** ***** ***** #*** *****,

MI 48184

Home: 734-***-**** Email:



Human Resource

Dynamic, passionate, results-orientated professional with

experience in all aspects of organization administration:

Human Resource (staff & volunteer),

operations, services and facility management.


Human Resources Administration

* Created a database system that provided

accurate confidential staff

records for monthly reports and

personnel committee.

* Conduct training for all personnel.

* Resolved conflicts that resulted in

improved employee relations.

* Manage unemployment

compensation/proceedings in accordance with

company policies and procedures.

* Maintain HRIS system and personnel

files for exempt and non-exempt


* Administer and process all

benefits which include Healthcare;

Pension; 401K; STD; LTD; Tuition Reimbursement and



* Investigate and respond to EEOC


* Process/approve payroll for 250


Performance Management/Career


* Initiate review performance

process for consistency, fairness, timeliness.

* Ensure that management is

developing strong goals for their

employees that provide growth

opportunities and are consistently

followed up on.

* Ensure that management handles

employees' issues in a matter that is fair

and consistent.

* Proactively maintain a positive employee relations environment by

implementing open door policy.

* Oversee the decision to counsel, discipline and/or terminate

employees in

accordance with company policies and procedures and employment



* Manage all internal and external recruitment via job fairs, newspaper

ads, radio, internet, state and local agencies.

* Oversee the recruitment and new hire process for management and non-

management positions.

* Facilitate management and supervisory trainings on recruiting; resume

screening; interviewing and hiring practices in

accordance with employment laws.

* Forecast and analyze workforce planning for department and provide

feedback to management.

* Develop staffing strategy which embraces strong cultural diversity and

the best qualified candidates demographically.


* Ensure training is completed by all staff members annually for Sexual

Harassment, Cultural Diversity, HIPPA Compliances,

Resident Rights, Workplace Violence and Corporate Compliance.

* Effectively train management on corporate HR policies and procedures.

* Work with management to ensure employees are trained for new and updated

information pertaining to their specific jobs and

company's requirements, including annual re-orientation for long term


* Track and trend all trainings, annual in-services, and policy and

procedure changes.

Carlette C. Dancy Cellular


Page 2


Human Resource Generalist-US Food Service, Wixom, Michigan

June 2010-September 2010

* Report to and complete time sensitive projects/assignments for the VP

of Human Resource.

* Develop spreadsheets for tracking injuries, auto accidents,

grievances, leave of absences and worker's compensation.

* Organize open enrollment health benefits for 2011. Organization of

the flu shoots schedule for October 28, 2010.

Director of Human Resources-Heartland Health Care, Livonia, Michigan

March 2007-October 2009

* Manage all human resource activities as the sole contact for 250 non-

union employees at skilled nursing facility.

* Conduct pre-employment, criminal background searches, wage and

salary administration for all candidates as regulated by

the state for long term care.

* Maintain the HRIS system and personnel files. Create a tracking

and monitoring spreadsheet in Excel to increase the

efficiency of annual performance evaluations, leave of absence,

annual TB tests, and absences/tardiness.

Branch Manager-Professional Escrow Services, Inc., Southfield, Michigan

June 2001-March 2007

* Responsible for daily branch manager operations and the activities of

ten employees.

* Recruit, pre-screened and interview candidates. Background checks,

on-boarding and new hire orientation.

* Prepare HUD-1 Settlement Statements, Warranty and/or Quit Claim

Deeds in compliance with lender instructions and

underwriting guidelines. Balance, print and disburse loan proceeds

to customers (purchase or refinance).

Human Resource Coordinator-Meijer's, Livonia, Michigan

August 2001-August 2002

* Administer human resource policies/procedures, compensation,

benefits administration and record keeping.

* Attend and testify at workers compensation, arbitration hearings

and unemployment hearings.

* Conduct investigations related to sexual harassment, payroll,

safety and benefits to resolve employee relations/legal


Executive Team Leader-Target Corporation, Livonia, Michigan

June 1997-July 2001

* Responsible for twenty-two department managers & hourly staff;

manage, interview, select, evaluate, dismiss, goal

tracking and incentive planning.

* Coordinate all sales floor events to maximize sales, profit,

guest's service, productivity and team satisfaction.

* Administer human resource policies/procedures, compensation,

benefits administration, record keeping, and training.

Operations Manager-Unibar Maintenance Services, Inc., Ann Arbor, Michigan

May 1994-June 1997

* Oversee twenty-three contracts within various plant facilities

(Ford, Chrysler & GM). Sole contact for plant managers and

1100 non-union/union employees. Ensure supervisors/employees are

maintaining janitorial standards to the plant manager


* Train supervisors and project managers, conduct inspections, review

jobsite performance, and address complaints timely.

* Attend/testify at workers compensation, arbitration and

unemployment hearings. Perform on-the-job accident



Central Michigan University

Masters of Science in Human Resource Management

February 2005

Northwood University

Bachelor of Science in Business Administration



Computer Proficiency

Microsoft Word, Excel, Outlook, PowerPoint, PeopleSoft-HRIS System, ADP,

Kronos, and HRIS/Payroll

Professional Trainings

Train the Trainer, Core Management, Progressive Discipline, Preventing

Sexual Harassment, Managing Diversity and Master Caring Leadership


Core Strengths

HR Policy Construct & Administration

Compensation & Benefits

EEO & ADA Compliance

Recruiter (Staff & Volunteer)

Team Builder-Team Player

Board Development

Organization Supervisor

Performance Evaluations

Budget Management

Strategic Planning

Motivator & Trainer

Marketing/Public Relations

Program or Project Management

Facility Management

Conflict Resolution Management

IT Literate-Word, Excel, Access

Contract Management

Utilization Management

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