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Customer Service Loss Prevention

8844, United States
March 10, 2011

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Kristen Brickner

**** ************ **.

Hillsborough NJ, 08844


• • Sony oodSkills 20thSenior Flagsin ParamountTracking Systems, Microsoft Office Suite

F Pictures,994. Century raining/Loss Prevention SupervisorJackson

Service PSix T Fox, Applicant Productions, Warner Bros., Saban Entertainment,

1 roficient Great Adventure Theme Park, 1991-1994

N.J. E Kelley Productions, HBO Tollin Robins Productions, and

• • Fox •

Coordinated recruiting efforts for full time and seasonal Food Service staff including Lakeshore fairs,

Sports West, David job job Productio

Played a lead interviewing, reference and background checks. for entertainment

advertising, role in assessing project goals and requirements

• • production companies.

• Worked closely with directors duringtraining program both classroom and hands-on working project.

Developed Food Service employee preproduction to translate artistic vision into a training for all

• •

fulltime and seasonal staff.

• Repeatedly selected to manage complex projects and events with budgets ranging

• from thousands to

• millions of dollars based on a8reputation for5completing them on

Supervised training staff of trainers and Loss Prevention Investigators. and under budget.


• • Orchestrated key planproduction components of Seasonal including scheduling, site selection, resource

Created project pre and schedule to train 600 projects, Employees in cash handling, safety, food

sanitation/quality, respectful workplace and customer service procedures.

planning, procurement, budgeting, vendor negotiation, and selection.

• • Recruited, trained,facilitated the New Jersey board of and administrative staff for all projects; managed

Coordinated and and supervised creative, technical, Health and Sanitation training program and

projects involving BOH exam to 8000 participants.

administered NJ between 35 – all fulltime and seasonal supervisors and managers.

• • Planned and loss prevention procedures for Food Service Dept meals for cast and crew. procedures, loss

Developed coordinated transportation, accommodations, and to include cash handling

prevention audits, surveillance and interviews.

• During principal photography acted as key point of contact on set between the director, production staff,

• cast and crew. Responsible to drive production to meet all daily

Supervised and trained “Secret Shopper” staff of 18 in observation shooting goals.

reporting procedures and

customer service standards.

• Administered and collated results of customer satisfaction surveys, reported all results to Food Service

Manager and created action plans to address areas in need of improvement.

2002. Film




Los Angeles,


Freelance Assistant Director (Member of Directors Guild of America)

Education Rutgers University New Brunswick, NJ Communications, Elementary Education

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