Customer Service Manager

Dominique C. Watt

***** **********

Farmington Hills MI, 48335

313-***-**** (mobile)

***************@*****.***

Objective Resourceful, dedicated, organized, well multi tasked,

self-motivated, patient, energetic individual seeks dynamic

career reflecting excellent interpersonal, communication and

problem solving skills. Exceptional background in personnel

leadership as well exceptional skills in all aspects of

communication.

Education Present Wayne State

University Detroit, MI

Associates degree in Communication (2008)

Art Institute

Novi, MI

Culinary Arts

Work February 2009 - Present AT&T Customer Solutions

experience Providers Southfield, MI

Receptionist

Various data entry using all Microsoft applications and internet

Extensive cash handling and accurate payment posting

Handling minor customer service issues

Directing calls scheduling appointments for field workers

Following ups on representatives insuring that all field work was

completed to satisfaction Travel preparations and

itineraries for management team and families

Superior public relations and customer service skills

Editing and formatting

Shipping and receiving

Created pages for online marketing

Professional coordinator for all office meetings, conference calls

and office parties

Organizing and sending appointments for all office managers via

blackberry and iphone mobile devices

May 2007 - February 2009 Elmwood by Village Green

Detroit, MI

Assistant Property Manager

Act as an informational liaison on behalf of the community to

prospects and residents ages 50 and over

Providing tours of community to prospects, using persuasive selling

techniques to highlight community amenities and property features

Apartment inspection at move in and move out

Staff scheduling

Successfully conducted all business in accordance with company

policy and procedures, fair housing, Americans with disabilities

act, fair credit reporting and all other laws pertaining

Maintained accurate resident records and updated ledgers daily

Actively and successfully pursued delinquent monies

Physically inspected property daily

General leasing duties such as data entry using MRI, Rent Grow and

other Microsoft Office Suites, filing, extensive outreach and

customer follow up to ensure proper leasing process

Maintained awareness of local market conditions and trends

Delegated the resident social activities program

Excellent and consistent customer service attitude contributed to

raising failing occupancy rate of 86% to 93% in less than 45 days

Responsible for overseeing proper opening and closing procedures

performed by other employees Responsible for a record breaking

performance sales team

February 2007-February 2008 Frankell

Management Southfield,

MI

Leasing Manager/Receptionist

Routine bank deposits and extensive cash handling

General office work such as filing, faxing, preparing proposals,

data entry using most Microsoft Suites Securing leases on available

apartments

Administrative paperwork and prospect follow up including but not

limited to entering prospect information into Property Management

software, lease preparation, and marketing reports

Creative sales techniques and relationship building with brokers and

apartment locators

Excellent Customer service and "Can Do" Attitude

Ability to remain organized, Multi-Task and work well under pressure

Helped staff maintain 97% occupancy rate

Performed credit checks and took personal info

Move in -move out walk-thru inspections

Made up monthly specials and concessions

Decorated and titivated models and apartments

Awarded Certificate of Excellence for outstanding achievements -

2007 Second Quarter

January 1999-May 2006 Cowan Veterinarian

Hospital Detroit,

MI

Receptionist/Vet Assistant

Responsible for assisting Dr. Cowan with all pet procedures

Greeting clients

Filing patient documents

Shipping and receiving important medical supplies ensuring accuracy

of order Successfully handling

all cash transactions

Filing data and implemented proficient client doctor follow up

procedures insuring proper pet care.

December 2003-November 2005 SBC Telecom Communications

Southfield, MI

Customer Service Manager

Responsible for overseeing all customer service representatives

Various data entry using most Microsoft applications and internet

Filing and memorandum

Handling all major customer service issues

Directing calls scheduling appointments for field workers, insuring

that all field work was completed Shipping and receiving, small

packaging

Organizing date books and planners for all office managers

Contact this candidate