Customer Service Management

Byung S. Kang

**** ****** ******* ********@*****.***

Naples, FL 34102 239-***-****

Summary

. Over 15 years of supply chain experience with over 14 years of

experience in various SAP roles

. Over 12 years of experience in consumer packaged goods industry,

focusing on Order-to-Cash and its integration points with MM/WM and

FI/CO

. 5 full SAP Lifecycle Implementations (Samsung, Perrier Group of

America, Nestle Waters Powwow, Nestle Waters North America, Yoder

Brothers, HGCI)

Extensive experience in:

. Leading and working in cross-cultural, international technical and

functional teams

. Working with off-shore consulting resources

. Designing and implementing a global SAP template

. Executing project implementation methodology

. Writing technical and functional specifications

Specialties

Self-directed, self-motivated, and pro-active work ethic ( Excellent verbal

and written communication skills ( SAP Full Lifecycle Implementation (

Systems Implementation ( Team Building/Motivation ( Technology Integration

(Project Planning

See Appendix for SAP functional and technical areas of expertise

Experience

July 2009 to March 2011

CIO, Personalized Physician Care Inc; Bonita Springs, FL

Current responsibilities include managing operations of both mobile

physician practice and home health care company, understanding and

communicating current health care reform legislation (PPACA, ACO's, HITECH

Act) to the organization, achieving Meaningful Use for our provider

practices, creating and managing budgets, and finding opportunities to

leverage health care technology to increase efficiencies and reduce cost

while continuing to provide quality care,

2006 - June 2009 Nestle Waters North America; Greenwich, CT

SD Functional and Technical Consultant

Executed blueprinting, design, testing, and implementation phases of Nestle

GLOBE Retail Solutions Template.

Supported Order to Cash Processes including integration points with CRM,

APO, i2 Transportation, and Vertex.

Led data conversion effort of Customer Service data objects.

Worked closely with resources in Brazil, India, and Swizterland

2002 -2006 Greenwich, CT and Vevey, Switzerland

SD Functional and Technical Consultant

Key architect in blueprinting and designing Nestle GLOBE project Direct

Store Delivery (DSD) Template including the following functionalities:

CRM telesales order entry, Calendar Masters, Route Masters, Customer-to-

Route Assignments, Forecasting of Orders, Route Planning, Checking-Out

Inventory, Checking-In Inventory, Settlement of Inventory and Sales,

Settlement of Payments, Tracking and Maintenance of Trade Assets,

Accelerated Customer Setup

Supported/configured Order Management, Pricing, Credit Management, Accounts

Receivables, Invoicing

Wrote functional specifications and worked with both on-site and off-shore

developers to create Nestle GLOBE's DSD Template

Analyzed and reviewed global DSD requirements from the US, UK, Canada,

Mexico, Germany, France, and Australia

Implemented and supported Nestle GLOBE DSD solution in Nestle Waters

Powwow; Oxford, England and Nestle Mexico; Mexico City, Mexico

Led Regression Testing effort of Template Design using Mercury Scripts

1999-2002 Perrier Group of America (Nestle Waters North America);

Greenwich, CT

Lead SD consultant

Stabilized and maintained pricing, credit management, accounts receivables

Supported Order-to-Cash process and Customer Service Teams in US and Canada

1997-1999

Prism Consulting Group, Senior Consultant

Hartford Computer Group Palatine, IL 1997-1998

Lead MM/WM Consultant

Implemented Purchasing and WM

Responsibilities included Data Conversion and End-User Training

Yoder Brothers; Barberton, OH 1998

Lead SD Consultant - Supported Order Management and Accounts Receivables

1993-1997

Price Waterhouse Management Consulting, Consultant

Borden Foods Columbus, OH

SD - Supported Order Management, Pricing and Promotions

Nabisco USA / Christie Brown Canada; Toronto, CA

SD - Supported Order Management and Accounts Receivable

Motorola; Chicago, IL

HR System Proposal

Samsung Pusan, Korea 1997

MM Lead consultant

Received Global Warrior Award from PWC for leadership role on Samsung

project

PWC SD/MM Training Philadelphia, PA

After receiving SD/MM certification, instructed students in SD/MM Price

Waterhouse certification course

Keebler Foods Chicago, IL

Developed ABAP reports and interfaces

Developed Invoicing SapScript

Education

The University of Illinois at Champaign-Urbana, BS Mechanical Engineering

1993

Appendix - list of SAP areas of expertise

Functional Configuration

Rebate Agreements

Sales Deals

Pricing

Pricing Procedures

Pricing Condition Types

Condition Exclusions

Text Determination

Output Determination

Partner Functions

Order types

Item Categories

Schedule Line Categories

Billing

Billing Types

Contracts

Invoice Lists

Billing Plans

Organizational Setup Configuration

Material Determination

Customer Material Info Records

Listing/Exclusions

Condition Technique

Log of Incomplete Items

Credit Management

Routes

Route Determination

Service Management

Service Orders

Service Plans

Technical Configuration/Development Areas of Expertise

ALE/EDI partner profiles

Debugging

SAPScript

Smartforms

Roles

Authorization objects

BDC sessions

ABAP Query

CATT Scripting

Order User-exits

Invoicing User-exits

LSMW

Date Dictionary Objects

Function Modules

Custom transactions

BAPIs

RFCs

BDOCs

Business Processes/Interfaces

EDI order and EDI invoices

Intercompany Processing including ALE setup

Vertex

I2

Mercury Script Load Runner

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