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Customer Service Administrative Assistant

Hemet, California, 92545, United States
March 21, 2011

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Anita S. Ford **** Antigua Ct Hemet, CA *****


Position Statement:

With over ten years experience as an executive/administrative assistant in all office

environments and policies I bring organizational skills to facilitate the daily flow of an office.


Microsoft Excel Microsoft Word QuickBooks

Internet Explorer Microsoft Outlook Power Point

Customer Service Problem Solving Follow-up

Software Proficiency Resourceful Phone Etiquette

Professional Experience:

Responsible for safety orientation for all new personal on construction site.

Answering phone (20 incoming lines) and forwarding to correct department.

Generate various state, federal, and company safety reports as required.

Scheduling of regular maintenance for commercial and residential customers

Reports, flyers, brochures and needed for advertising small private business.

Invoicing and processing of payments.

Processing of payroll.

Inventory control of office supplies.

Mass mailing for customer feedback.

Maintain office calendar to coordinate work flow and meeting.

Coordinate and maintain records for staff parking.

Arrange for the repair and maintenance of office equipment.

Performs photocopying and other production services.

Advises supervisor of any issues to ensure excellent customer service.

Relevant Work History:

Big Sky Graphics; Office Assistant; Hemet, CA; Current

Receptionist(Hospice of the Valleys); Office Assistant(WDC); S.E.R.; Hemet, CA; 2010-2011

E.H.S. Administrative Assistant; N.E.S.C.; Romoland, CA; 2006 -2008

Customer Service Representative; Las Vegas Handyman, Las Vegas, NV; 2005-2006

Executive Assistant; Raysco, Inc.; Las Vegas, NV; 1998 - 2004


A.A. Accounting; N.E.C. –Thompson Campus; Harrisburg, PA

Certificate of Completion, Interviewing Skills; Graceland College Center; Hemet, CA

Certificate of Completion, Stress Solutions; Graceland College Center; Hemet, CA

Certificate of Completion, Personal Accountability; Graceland College Center; Hemet, CA

Certificate of Completion, Resume Writing; Graceland College Center; Hemet, CA

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