Quality Assurance Training

Abbe L. Leal, M.Ed.

Abbe L. Leal,

• Naperville, IL 60563

630-***-**** • ********@*******.***

Solutions focused leader with M.Ed. in Counseling & Human Development eager to offer 11 years of progressive

Team Building, Employee Training, Program Development, Policy / Procedure Implementation, and Business /

Community Relations toward maximizing an employer’s success via enhanced staff productivity and efficiency.

PROFILE OF QUALIFICATIONS

• Top performer who makes decisions to reflect positively on business efficiency, corporate well being, and employee

satisfaction, along with providing quality staff recruitment that encourages diversity, low turnover rates, and high levels of

company loyalty.

• Ambitious self starter who fosters a cooperative working environment by conducting group meetings and individual

reviews designed to facilitate valuable team building, improve communication measures, and encourage useful staff

feedback.

• Integral leader who excels at organizational policy / procedure development, training programming, and staff

coaching.

• Excellent communicator who plans, prioritizes, and manages tasks to optimize workflow and enhance staff

productivity.

KEY AREAS OF EXPERTISE

Employee Relations Quality Assurance Financial Management Risk Management

Team / Morale Building Executive Level Relations Business Communications Regulatory Compliance

Training / Development Program / Policy Development Marketing Recruiting

PROFESSIONAL SYNOPSIS

Applied dynamic leadership talents toward developing and implementing team building and organizational programs,

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policies, and procedures, including overseeing critical quality assurance and risk management, and initiating public

awareness campaigns.

Drove business growth by recruiting, interviewing, hiring, and training high quality staff members for diverse roles, along

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with planning and prioritizing team and individual workflow to maximize use of resources and meet targeted operations

objectives.

Ensured seamless company processes by interfacing between public / private sector agencies and community organizations,

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including contributing strong communication skills toward delivering innovative presentations to executive level

management.

Utilized broad scope of industry and financial knowledge toward directing budgeting, billing, recordkeeping, and auditing

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efforts.

Demonstrated sharp analytical abilities toward advising company and staff regarding employment law, including ensuring

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the organization operated ethically; in accordance with public interest; and in compliance with federal, state, and local

regulations.

Initiated GED programs, therapeutic recreation programs, and staff training programs, along with proficiently networking

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and marketing programs within the local community and to various county departments throughout the State of Texas.

Optimized organizational efficiency by reprogramming clinical and program departments to achieve “Most Improved

•

Facility” with TYC programming in a Boot Camp facility environment, including lowering recidivism rates by 38% within

one year.

PROFESSIONAL EXPERIENCE

Therapist/Assistant to Director, THE NELSON CENTER, DENTON TX 2010 2011

Owner / Director, INDIVIDUAL & FAMILY COUNSELING PRACTICE, DALLAS, TX 2002 – 2009

Therapeutic Recreation & Community Services Director, CORNELL COMPANIES, SAN ANTONIO, TX 2001 – 2002

Clinical & Program Director, R. TEMPLE DICKSON JUVENILE FACILITY, SWEETWATER, TX 1999 – 2001

EDUCATION, PROFESSIONAL CERTIFICATIONS & TECHNICAL SUMMARY

M.Ed., Counseling & Human Development HARDIN SIMMONS UNIVERSITY

B.S., Recreation Therapy KENT STATE UNIVERSITY

Licensed Professional Counselor • Board Certified in Professional Counseling • Certified Therapeutic Recreation Specialist

Microsoft Office Suite • Microsoft Publisher • Internet Applications

PROFESSIONAL AFFILIATIONS

Board of Directors, NCTRC (2004 – 2007) / TRSSW (2004 – 2010) / NTXATRA (2006 – 2008)

Member, AMERICAN PSYCHOTHERAPY ASSOCIATION / AMERICAN THERAPEUTIC RECREATION ASSOCIATION AMERICAN COUNSELING ASSOCIATION /

TEXAS COUNSELING ASSOCIATION/DELTA ZETA SORORITY

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