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Customer Service Manager

Lithia Springs, Georgia, 30122, United States
March 22, 2011

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Cartria N. Wood

**** ********* **** ****** ******* GA, 30122



Seeking a Management position with a company that will allow me to use my managerial skills and

enhance customer experience.


Assistant Manager, Abercrombie & Fitch, Douglasville, GA, 11/2007 – 03/2011

Hired, trained, developed and motivated staff

Managed front cashiers in areas of monies handling, voids, shift breaks and customer service

Prepared weekly schedules, processed payroll, oversaw store operations daily

Conversed with all levels of management via conference calls

Interfaced directly with customers to provide assistance and resolve problems

Assistant Program Manager, Leading Ladies, Albany, New York, 06/2006 – 07/2007

Supervised product inventory; verify quantity and quality of products received

Handled all aspects of bookkeeping and payroll; performed daily bank runs

Compiled, copied, sorted, and filed office records, and business transactions

Customer Service Representative, Sargent & Blais, Albany, New York, 12/2005 – 10/2006

Answered questions pertaining to all aspects of the insurance program

Assisted customers with product selection

Responded to inquiries to resolve disputes involving benefits, and billing

Documented conversations using Microsoft Word; maintain accurate and detailed files

Secretary New York State Insurance Dept, Albany, New York, 06/2005-11/2005

Answered multiple line phone, screened calls, and directed calls to appropriate party

Maintained and updated files, inventory, and database systems; ordered office supplies

Reviewed, sorted, and distributed incoming and outgoing parcel and Federal Express


Office Assistant, Capitaland Wireless, Albany, New York, 03/2005-05/2005

Assisted customers with technical support, opened new accounts for customers

Operated office machines such as photocopier, scanner, voice mail system, and PC

Professional Teller, Bank of America, Albany, New York, 06/2003-09/2004

Administered all aspects of daily teller operations and delegated tasks to co-workers

Reviewed customers accounts and executed transactions in a proficient manner

Volunteer, ST. Mary’s Hospital, Troy, NY, 10/2001-01/2002

Screened telephone calls and directed visitors to patient room


BS in Business Administration, Concentration: Management

Russell Sage College, Troy, NY 2005


Microsoft Office, Internet, E-mail, POS

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