Project Testing

K. R. SWAPNA

**** ** ******* **, *** #**

Email:******.***********@*****.***

Bentonville, AR -72712

Ph: 479-***-****

Summary

. More the ten years of experience in QA methodologies, SDLC

processes, testing and support with domain expertise in Telecom

Rating and Billing. Good Knowledge of Testing Life Cycle, Process

Models and Telecom products like P2K and Infinys Geneva (IRB).

Functional experience includes working in UNIX and SQL

. Experience on Project management, Process Management, Support and

Delivery of Projects. Have good exposure with PM tools and

practices - Planning, Estimation, Status reports, Risk analysis

. Quality experience in manual GUI

testing/Functional/System/Regression/Acceptances testing.

. Proficient in preparing test plan/test case/Metrics collection and

Analyses and QC.

. Client Site Experience, has good client facing skills and

International exposure.

Professional Experience

. Worked as Senior Analyst Quality in Convergys

Corporation,Hyderabad, India from Oct '05 - May 31st '10

o Worked as a Project Lead for Telecom provider -Sprint Nextel

corporation USA for their Telecom billing system,

o Worked as a Process Lead for Process and Quality Team

Convergys,for process improvements.

. Worked as a Senior Software Engineer in HCL Technologies India Ltd,

Chennai from Jan '01 - Apr '05

o Worked as a Software Consultant for Candle Technologies-IBM

for their Performances monitoring product.

o Worked as a Software Consultant for Convergys Corporation,

for their Billing system.

. Worked as Software Engineer in CS Software Enterprise Hyderabad an

STP Organization. from Sept '99 - Dec 00

Qualification

. Bachelors of Engineering (First Division) in Mechanical Production

and Industrial Engineering from Andhra University (1999).

Software Skill Set

Operating System (S) UNIX (Sun Solaris, SCO, HP-UX), Linux,

Windows NT4/2000/98/95, MSDOS

Language (S) C, PL/SQL, PRO *C, Perl5.0, TCL\TK

RDBMS Oracle 9.X,

Database Connectivity JDBC, ODBC

Internet Technology (S) Java Script, CGI with C. HTML, DHTML

Defect Tracking tools Convergys-CIRRUS tool and WMS

Achievements

. Achieved Tier 2 Spotlight Employee Excellence award from Convergys,

for excellent Client testing support provided for Sprint Nextel,

Kansas City. For two times

. Executive member of Indian Society for Technical Education I.I.T

Campus, New Delhi.

. Achieved 1st prize in submission of Technical paper conducted by

I.S.T.E

Project Experience

1. Convergys IMG Oct 05 - May '10

Hyderabad, India

Project: P2K (Precedent 2000) Product

Description: Convergys is the global leader in Mobile Billing Systems. Its

flagship product Precedent 2000 (P2K) is at the heart of the billing

systems for leading mobile service providers as Sprint, Verizon, and Triton

etc. P2K is a comprehensive wireless business management solution .It's a

very complex product that handles billing for Voice & Data. It services

about 100 million requests per day

Sprint, one of the largest telecom service providers in US having more than

20 billion customers in Unites States by providing various services like

VOICE, DATA and IP is one of the biggest clients for Convergys with.

Convergys is providing billing solution to the Sprint by using its

application P2K this is a client-server based customer care and billing

software package. It is composed of 6 subsystems It has external interfaces

for sending and receiving needed data The purpose of P2K is ultimately to

produce a bill to the customer and generating various reports for the

provider

Project # 1 : User Acceptance Testing ( UAT Support) for

Sprint Nextel

Client : Sprint Nextel, Kansas City

(www.sprint.com )

Duration : Oct 05 to April 07

Role : Test Lead

Team Size : 40

The UAT testing was done by client Sprint Nextel and during there testing

as when a problem is encountered or raised, a report is generated which

is followed up by Convergys UAT team in determining the source of the

problem .Each and every issue raised by Client has a time bound and needs

to be resolved within the given time.

My Role

. Project lead for UAT support, which was completely handled by

Convergys offshore team for all the releases delivered to them.

. Direct interaction with client Sprint Nextel for all the

technical issues assigned to offshore team during Sprint UAT

testing.

. Assigning issues once they come in to the recourses, based on

the severity

. As 24/7 support is provided, handling all the shifts, shift

schedules

. All problems reported are required to be worked on bridge calls

with other vendors of Sprint. This requires complete knowledge

of entire architecture and connectivity of the product.

. Involved in categorizing the errors as Data Errors, Code Errors,

Network Errors and/or Database Errors and needs to be resolved

in specific time etc.

. Involved in Root Cause Analysis

. Worked on performing regular environment checkups, developing

Unix scripts,

. Being lead to this team, I myself involved in many critical

issues by providing Technical Support for Sprint PCS

. Status reporting and Process improvements

Project # 2 : Pre Production Support For Sprint Nextel

Client : Sprint Nextel, Kansas City (www.sprint.com )

Duration : May 07 to Jan 08

Role : Test Lead

Team Size : 15

Description: This is similar to production support work. Once the release

is implemented, for any issues that raise in production, just before

putting the fix in production environment, it is deployed in pre-production

environment and check if the fix is working. Each and every issue raised

has a time bound and needs to be resolved within the given time.

My Role:

. Direct interaction with client Sprint Nextel for all the

technical issues assigned to offshore team to perform Root Cause

Analysis.

. Work allocation, assigning issues based on the severity

. As 24/7 support is provided, handling all the shifts, shift

schedules

. Preparation of Test Plan and Post Project Analyses

. Preparation test metrics and communicated to the management as

required.

. All problems reported are required to be worked on bridge calls

with other vendors of Sprint. This requires complete knowledge

of entire architecture and connectivity of the product.

. Involved in categorizing the errors as Data Errors, Code Errors,

Network Errors and/or Database Errors and needs to be resolved

in specific time etc

. Working with development, DBA, SA and tester for resolution.

. Worked on performing regular environment checkups, developing

Unix scripts,

. Being lead to this team, I myself involved in many critical

issues by providing Technical Support for Sprint Nextel

. Status reporting and Process improvements

Project #3 : System Integration Testing (SIT), System Testing(ST),

Feature Testing

Client : Sprint Nextel, Kansas City (www.sprint.com )

Duration : Feb 08 to Dec 08

Role : Project Lead

Team Size : 40

In general for every three months a releases are delivered and it includes

system, feature and regression testing. P2K is integrated with Geneva.

Geneva is a modular, service-independent product that provides rating and

billing capabilities for various types of services with primary focus on

wireless and wire line voice, data and content services. Geneva is a

component of the Infinys product from Convergys . Release 28 included CSM

which was a key release for Sprint for which the implementation was quite

challenging. Involved in R28 release, CSM /Geneva testing.

My Role

. Involved in Regression Testing, Functionality Testing, Front End

GUI & Back End Testing and API Testing of new features features

in new features ( of P2K like, Business Billing Mass Changes

and Business Hierarchy Accounts and migration Features like

Account Lock/unlock, Account Finalization and LTS and P2K/GENEVA

INTEGRATION like Gap Closure-Geneva and PDRS Replacement,

Stacking Services, Gap Closure- IP rating/Mediation, Sharing

free Kilobyte usage, Geneva Rejected events Recycles Report,

Geneva Support for 3G Resellers.)

. Identifying the resources per release and work allocation.

. Review of the test scenarios and test cases of other resources

and giving inputs to correct them

. Technically supported the SIT and ST testers for the complex

solution areas

. Involved in Reviewing Requirements with Product Management

Group.

. Participating in all applicable FRS requirements and design

review meetings as well as facilitating test case reviews and

ensuring applicable sign off.

. Test Metrics preparation, Status reporting and communicated to

the management as required.

. Participating in release meetings

. Working on process improvement

Project # 4 : RB Cobrabel IRB 4.0 release

Client : RB customers: Active Billing (AB), Telkomsel (TKS) and

Alcatel-Lucent (ALU) Automated Tools : WMS (Defect tracking

tools)

Duration : Jan 09 to May 09

Role : Test Lead

Team Size : 15

Description : Convergys's RBM organization main purpose is the improve our

client's business through a cost-effective delivery of high quality RB

enhancements that promote best practices for billing, accounting and

invoicing. This release will focus on enhancements driven by our clients:

Active Billing / T-COM (AB), Telkomsel (TKS), and Alcatel (ALU). The main

objective of the Rating and Billing Cobrabel Release is to:

. Improve automated billing and provide complete control over the

entire billing life-cycle and customer updates.

. Enhance functionality for: Online Charges, One Time Charges,

Account Inquiries and Event Management.

. Ensure compliance with the Payment Card Industry Certification

. Display specific billing information related to price and items.

My Role:

. Test lead for System and User acceptance testing for rating and

Billing modules

. Identifying the resources per release and work allocation.

. Test Metrics preparation, Status reporting and communicated to

the management as required.

. Part of release meetings

. Involved in the reviews of, SRSs,HLDs, Test Plan, Scenarios

. Technical POC for system test and solution test team for the

complex solution areas

. Defect management, Issue co-coordination.

Project # 5 : Component System Test for IRB 4.1

Client : Convergys

Duration : June 09 to Nov 09

Role : Test Lead

Team Size : 8

Description: This is new core feature of Rating Billing Manager which

supports the operators, the ability to provide a bill to customers in near

real-time containing all applicable charges, fees and taxes. Operators

need the ability to cancel a bill in near real-time. The ability to

generate bills in near real-time is needed to support scenarios such as

when a new customer requests the total costs of services before signing up

for service, or an existing customer requests the total costs of services

before committing to change the existing services. Near real-time bill

cancellation is needed to allow operators to correct errors before sending

or showing the bill to the customer.

Component System Test for IRB, testing the new releases of the Core product

RB. Online Charging is introduced in the RB 4.0. Release was scheduled in 3

Drops.

My Role:

. Identifying the resources per release .

. Work allocation

. Reviewing the requirement doc for estimation, Prepare Test Plan

. Reviews of POTs and RCA's.

. Reviewing FSA, SRSs and HLDs and providing feedback in release

meetings.

. Defect management, Issue co-coordination

. Preparation test metrics and Status reporting.

. Working on process improvement

Project # 6 : Vodafone CJNS Wholesale billing Migration

Client : Vodafone Hutchison Australia

Duration : Dec 09 to May '10

Automated Tools : WMS (Defect tracking tools)

Role : Test Lead

Team Size : 10

Description : The current post paid wholesale billing and

rating platform being used by VHA

(Vodafone Hutchison Australia) is provided by AUSBILL. AUSBILL

is a localized version of EUROBILL developed 20years ago by Voda

UK and its runs on an aging Fujitsu mainframe platform which

will no longer be supported from March 2010. It currently

supports 10 local MVNOs (Macquarie Telecom, AAPT, Comptel, etc.)

and their ~300k subscribers.

VHA has asked Crazy Johns (Mobile World Networks) to manage its

wholesale business. As part of this transition, CJ's will

replace VHA's current post-pay wholesale system AUSBILL with

Convergys RBM and IAM solution.

Testing Phase- Solution System Testing (SST), System Integration Testing

(SIT), User Acceptance Testing (UAT), Parallel Run (CVG salve, VF Master) .

Environment: IRB 4.2/IAM 4.0

My Role:

. Identifying the resources per release.

. Work allocation

. Status reporting and MSP.

. Preparation test metrics and communicated to the management as

required.

. Working on process improvement.

Process Experience

Being in projects was also involved in TMO ( Test Management Team ) which

take care of process improvements in testing's.

Project # : Process and Quality

Client : Convergys

Duration : Dec 08 to Dec 09

Role : Quality Lead

Team Size : 3

Description: Currently working half of my time for Process and Quality

team. The main purpose of this team is to provide a graphical depiction of

the alignment between E2E methodology, CMMI model components, and the

Testing Artifacts .Involved in Requirement and DCUT artifacts as well.

My Role:

. Projects Auditing

. Artifacts update time to time

. Came up with new process initiatives like Correlation Analyses,

Defect Removal Analyses

. Making sure all the project are P&Q Compliance

. Involved in E2E testing activities, CoP, CoQ calculations

. Develop and write project management documentation (i.e.,

project charters, project schedules, work breakdown structures,

request for proposals/information, risk mitigation plans and

communication plans.

2. HCL Technologies Ltd Jan 01 -

Apr 05 Chennai, India

Project #1: Performances monitoring product

Client : Candle Technologies

Team size: 5

Environment: C++, VC++, Windows

Summary:

Candle Technologies an integrated, layered architecture consisting of data

access, communication and presentation components that enable cross

platform operations and integration of data for system management

application monitors the availability and performances of all the systems

in an enterprise.

My Role

. Involved in sub component development using command line

arguments.

. Involved in unit testing.

Project # 2 : ATLYS/P2K Billing System

Client : Convergys Inc

Team size: 30

Environment: UNIX, Perl, Shell scripting.

Summary

Convergys Corporation is a provider to outsource information and customer

management products and services and is mainly focused on

customer-intensive industries including telecommunications, Internet

services, cable, broadband, satellite broadcasting etc.

Atlys, one of the best rated wireless software solutions and a product of

Convergys Corporation (USA), provides end-to-end customer care and billing

services for wireless voice & data providers using real time mediation,

provisioning and automated business provisioning capabilities. Atlys

supports multi service bundling for voice, data, fax and short message

service providing for both pre-paid and post-paid call scenarios catering

services over 20 million subscribers in USA and Europe Market

Client Testing suppor

Precedent 2000(P2K) is a telecom billing application . Sprint is one of the

biggest clients for Convergys with more than 20 billion customers in Unites

States. Convergys is giving billing and other solutions through its product

P2K to Sprint. Worked on various P2K releases.

For every P2K release Sprint PCS performs User Acceptance Testing (UAT) to

verify the functionality. UAT involves feature and regression testing for

P2K, NMS, EI, Actiview and other interfacing systems. During this process

as and when problems are encountered a problem report is generated which is

followed up by Convergys CTS team in determining the source of the problem.

Being a Lead for this team

My Role:

. I directly interact with the client Sprint PCS to perform Root

Cause Analysis.

. Once the problem is identified a CIRRUS issue is created which

is of the form, Trouble Ticket (TR), Modification Request (MR),

Information Request (IR), etc.

. All problems reported are required by us to work on bridge calls

with other vendors of Sprint. This requires complete knowledge

of entire architecture and connectivity of the product.

. The nature of errors could be categorized as Data Errors, Code

Errors, Network Errors and/or Database Errors, etc.

. Involved in performing regular environment checkups.

. Involved in developing UNIX scripts.

. Provided Technical Support for Sprint PCS

System Testing

System testing mainly involves testing the Precedent 2000 (P2K) product,

which is a

complete solution for wireless telecom industries, and other related

background processes.

The scope of the project includes testing Non-feature related, feature

related test cases and also testing Regression Test Cases in ST

Environment for all the 6 Subsystems(Usage, CACS, Finance, Billing,

Collection and Pricing) in Precedent 2000(P2K).

My Role

. As a System Test Lead and Tester, was responsible for

. Reviewing FRS, FDS, BS, DLD, UIS documents.

. Analysis of business documents to study impact of new & modified

business rules for existing test cases.

. Creation of Test Strategy, Test Condition matrix, Checklist and

new test cases

. Creating and reviewing of new test cases

. Optimizing & preparing common procedures testing

. Participation in desktop, peer & client reviews

. Participating in the walkthroughs and inspections and review of

test cases

. Preparing Test data and executing feature test cases

. Raising trouble tickets when errors are encountered during

testing.

. Testing & Closing cirrus issues.

Regression Testing

As per client's requirement regression testing, Citrix regression testing

and sanity testing were performed at client place Orlando (USA) .

My Role

. Team Leader & Tech. Co-ordination involved in the preparation of

test cases and review.

. Leaded a team of eight to ten members for various work in Sprint

PCS project like coordinating with team members, resolving

various technical issues, preparing the status report, testing

and creating issues.

Sub System Integration Testing

Sprint PCS was moving to a multi-billing system platform in 2001.

Currently, all of the MIN and ESN management activities (e.g. loading,

storing, and administering MINs and ESNs, and MIN/ESN history) are done

within P2K. To prevent the redundant effort and difficulties associated,

trying to manage MINs and ESNs across multiple billing systems. Sprint PCS

has authorised an independent ESN & MIN Management System (EMMS) to be

developed. I was involved in SSIT Testing(Subsystem Integration testing )

for P2K EMMS which is a feature in release 10.0. This feature provides the

ability for the P2K system to interface with Sprint's new EMMS system to

obtain and update a subscription's ESN, access number information.

My Role

. Involved in the preparation of SSIT test cases and review.

. Have written the test cases by going through the FRS and

understand the client expectations, take a look at Test

Scenarios part of the FDS to determine the testing conditions,

from the FRS and FDS find out what are the other features that

are affected.

. Involved in resolving various technical issues, preparing the

status report. Testing and Defect raising (various level/layer

of testing, Implementation).

. Creation of Trouble Tickets

Project #3 : Telecom Billing case study

This case study is a client server application using C++, Pro *C on UNIX

platform and data storage on oracle database. The aim of this study was

that the Client sends formatted message (Request) to the server and the

server should be able to receive the request and respond to the client with

the needed information. The client contracts the server with the help of

Pro *C programming.

Communication between the client and server is achieved by TCP/IP Socket

Programming

My Role

. Analysis,Design, Coding and Testing

. Designing, Program Specifications, Code Construction and Memory

Testing.

3. CS Software Enterprise, Hyderabad - India

Sept '99 to Dec 00

Project # 1: Eenadu Billing System

Client: Eenadu

Environment: C++, Linux, Postgres (as back end)

The "Eenadu " project was being undertaken for CS Software Enterprise

Ltd. Hyderabad. The project developed for Eenadu is to maintain the

database of their daily transactions. As they have dump terminals, which

are purely character based, I was involved in designing controls and

screens using C programming language on LINUX platform .I have designed

screens using C language's cursors concept, where in we can create a

window and in that we can place edit box, list box and so on. These

controls are developed purely in C and C++ coding, which function just

similar to the GUI controls in Visual Basic.

Memory leaks, are captured using GNU Defectger. The errors generated due

to memory leaks generate a signal and these signals are trapped using

GNU Defectger.

My Role

. Analysis, Design, Coding and Testing

. Database Connection through embedded C

. Program Specifications, Code Construction and handling Memory

leaks,

Project #2 : Employee Payroll

System

Client: CS Software Enterprise

Environment: C, Linux, C cursor's concepts

The "Payroll System" was implemented to issue a pay slip to an employee

working in an organization. The application takes care of entire set of

data, containing employee record maintenance, generation of pay slip, P.F.

statement, Loan recovery statement, and Loan issues. Pay slips are

automatically generated for every employee for each month.

Various screens are developed, to maintain all the information of the

employee such as address, academic background, professional background,

medical background and employees official details such as emp- no,

designation, basic pay, dept code, dept name, date of joining, login id. It

even includes allowances and deductions from the pay, P.F. and loan details

using object oriented concept. Finally a form is generated which is

designed as in the form of a pay slip to every employee.

My Role

. Analysis, system study,design, coding and testing

. Was involved in designing of various front-end screens' using C

Cursors concepts

. Documentation and Implementation

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