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Project Manager Customer Service

New York, New York, 10075, United States
March 22, 2011

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Mirella Palizzi *** East **th Street, Apt. *B

New York, NY 10075 Phone 917-***-****


Education New York University

New York, NY

B.A., Individualized Studies, Interactive Digital Media, May 2003.

Cumulative GPA: 3.85 Major GPA: 4.0

Foreign Language Lyceum "C. De Titta"

Lanciano (CH), Italy

Diploma, Foreign Languages and Linguistics, 1996.

Maturit Exam Score: 55/60

Experience October 2007 - Present g3Translate

New York, NY

Senior Project Manager

Managing multilingual translation projects under fast-paced, tight

global timing, cross-interacting 24 hours a day with Sales,

Operations, and international Clients;

Negotiating budget and generating price quotes, maintaining and

controlling expense reports;

Executing QA from initial review to final presentation of

client-ready, multi-format documents (.xml, .dct, .asp, .html, and


Ensuring policies and procedures are under compliance for each client

and target market via extensive research of processes specific to each

industry to ensure consistent client experience and exceptional

customer service.

July 2006 - October 2007

Transperfect/ New York, NY

Website Localization Project Manager (Italian and French)

Document translation, review, editing, layout, DTP and final QA of

financial, software and medical websites and reports.

Supervising billing submittal to Accounts Payable;

Maintaining existing client relationships while conserving ISO-based

process integrity.

November 2004 - June 2006 Bloomberg LP

New York, NY

Television Log Editor

Maintained financial segments over the TV airchain for Bloomberg

Television Asia-Pacific, Bloomberg US, and for online streaming on the

Bloomberg Professional Software;

Responsible for negotiating pricing guidelines with Sales and clients

in Asia-Pacific region.

Use of Bloomberg Professional Terminal and research to ensure that

financial segments met global markets regulations.

June 2003 - October 2004 Bloomberg LP

New York, NY

Global Customer Support

Assisted and supported Bloomberg LP's Italian, French and global

clients with troubleshooting real-time technical and financial

customer support requests;

Identified, researched, and resolved customer issues using proprietary

company software (Bloomberg Professional Terminal);

Gained extensive insight and knowledge of world financial markets.

February 1998 - May 2003 Self-employed

New York, NY

Italian Translator / Interpreter

Consulted, translated and interpreted for selected client companies:

MasterCard, UBS, JPMorgan, New York Times, Wall Street Journal,

Italian Stock Exchange, Pfizer, Bank of America, Nortel, GM, Mercedes,

Fiat, Parmalat, and others.

Technical, aerospace, electronics, telecommunications manuals, as well

as medical, pharmaceutical instructional documentation; legal and

class action papers;

Analyzed impact of brand words for companies with Italian customers in

order to prevent misunderstanding, promote sales and fortify

relationship with Italian market.

Skills Computer Platforms: Windows and Macintosh OSX.

Word processing and desktop publishing software: All Windows and Mac

processing and presentation tools. QuarkXpress, Illustrator,

Photoshop. Translation tools: Trados, Wordfast, and SDLX.

Natural Languages: Native Italian, Native-like English (US resident

for 13 years), Intermediate French, Conversational Spanish.

Computer Languages: HTML.

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