QUALIFICATIONS

Results oriented Office Administrator with extensive expertise in

Information Technology, Global Workforce Development and Retail Automation

Business Services. Key areas of expertise include:

Superb people skills Excellent Communication (oral & written)

Proven process driven performer Microsoft Office Suite Software--Word, Excel,

Exceptional Problem PowerPoint, Outlook, Visio, PeopleSoft,

Analysis/Resolution Ariba, Resource Scheduler, SharePoint and

Lotus

WORK EXPERIENCE

CHEVRON ITC, ORGANIZATIONALCAPABILITY, San ramon, ca 9/2010

- PRESENT

Office Administrator/PROJECT SUPPORT

Promoted within the last five months from an Office Administrator

position to Project/Business Support in Infrastructure Assets,

Organizational Capability.

. Increased responsibilities within the last five months to

Project/Business Support position in Information Technology,

Organizational Capability.

. Directed team to use stocked office products which reduced office

product expense purchases by 50%.

. Negotiated travel arrangements, accommodations, and ground

transportation for management, which kept budget on track meeting

department metrics.

. Strengthened business-unit relationships and ensured timely delivery

of quality deliverables by acting as liaison to between project

personnel and management.

. Established Visa/Passport procedure to expedite processing reducing

time spent on gathering documents and duplicate work.

. Track domestic and international travel for management through

corporate Global Travel Link.

CHEVRON ITC, END USER SUPPORT, CONCORD, CA 8/2006 -

9/2010

OFFICE ADMINISTRATOR

Provided complex administrative support to IT Leadership Team.

. Increased responsibilities within the last five months to

Project/Business Support position in Information Technology,

Organizational Capability.

. Directed team to use stocked office products which reduced office

product expense purchases by 50%.

. Negotiated travel arrangements, accommodations, and ground

transportation for Team, which kept budget on track, meeting

department metrics.

. Strengthened business-unit relationships and ensured timely delivery

of quality deliverables by acting as liaison between project personnel

and management.

. Established Visa/Passport procedure to expedite processing reducing

time spent on gathering documents and duplicate work.

. Track domestic and international travel for Team through Corporate

Global Travel Link.

. Planned, organized and coordinated logistics for meetings, video

conferences, AT&T Connect, and special events.

CONTRA COSTA COUNTY, HUMAN RESOURCES, MARTINEZ, CA 3/2005 -

8/2005

ADMINISTRATIVE ASSISTANT

Administrative Assistant to the Executive Director of Human Resources

. Managed HR contracts, establishing agreements with outside vendor

support.

. Prepared and maintained organization personnel action requests and new

hires packets for retention to established procedures.

CHEVRON CORPORATE, GLOBAL WORKFORCE DEVELOPMENT, SAN RAMON, CA 7/2002 -

7/2003

Executive Assistant

Provided executive-level administrative support to Global Workforce

Development Manager and Staff of 10 Program Managers.

. Coordinated logistics for workshops, and staff meetings to improve

development efficiencies.

. Registered applicants for workshops in Learning Management System

database.

. Reviewed, monitored, investigated and reconciled budget discrepancies

on cellular accounts.

. Directed flow of work for team of 10 Program Managers through support

staff.

. Prepared and maintained workshop material requests and program

information for facilitators detailing event and all logistics

required to participate.

. Managed Training Room, and all equipment in room to ensure workshops

ran smoothly.

CHEVRON NA, RETAIL TECHNOLOGY SUPPORT, CONCORD, CA 4/1991 -

7/2003

TECHNICAL SPECIALIST

Supported in Service Station personnel and Station Managers seeking

assistance with retail automated equipment and communication problems:

Technical Help Desk.

. First point of contact for individuals (station personnel) seeking

assistance and support for retail automated POS equipment.

. Resolved issues, complaints and documented all pertinent information

in a call tracking database for follow up.

. Appointed as Subject Matter Expert for tours visiting Retail

Technology Support lab from Chevron University to explain what we do

and why.

. Researched and assembled information from partnering documents

utilizing complex software, generating weekly reports.

. Responsible for meeting goals set for team by achieving department

metrics, by answering calls within 15 seconds and meeting goal set by

management.

EDUCATION & PROFESSIONAL DEVELOPMENT

Business Management courses, University of Phoenix, Walnut Creek, CA.

Business Courses at Pensacola Junior College, Pensacola, FL

AWARDS

Winning Together Award

For contributions in assisting with the design of the new

Infrastructure Assets Organization.

Contact this candidate