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Customer Service Sales

Orlando, Florida, 32810, United States
March 22, 2011

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Jeffrey J. Moldrawski


**** ****** ****** *** ***. 101 Orlando, Fl. 32810

407-***-**** Email:

Skills Summary:

> Determined to be loyal-- recognized by company and supervisors for excellent work


> Organized to a fault-- known by coworkers to prioritize activities, set goals and


> Ability to learn fast and work without direct supervision

> Adapt easily to changing environments and new technology

> Manage change-- learning new software applications, programs, new customer

demands and details

.> Produce results-- consistently rated outstanding or more than satisfactory in


Work History:

2001-2009 Avaya, Inc. Maitland, Fl.

Customer Software Administrator

> Process client telecommunication equipment orders and dispatch technicians

> Receive inbound calls from Fortune 500 clients, seeking assistance

> Make outbound calls to clients clarifying information

> Administer customized software solutions, login to customer phone switch in order to

troubleshoot problems

> Determine changes, corrections, and updates to software

1997-2001 Lucent Technologies Denver, Co.

Account Support Representative St.Petersburg, Fl.

> Maintained data records for clients such as Bank of America, Sun Microsystems, and

Longs Drug stores

> Managed detailed spreadsheets for billing of data maintenance

> Provided customer service in order to troubleshoot and resolve problems.

1994-1997 AT&T Englewood, Co.

Account Support Representative

> Sold maintenance contracts to small business customers with AT&T phone


> Receive hotline calls to troubleshoot, evaluate, and help resolve problems with phone

systems, equipment orders, and technician dispatch

1985-1993 AT&T Bell Labs Westminster, Co.

Customer Support Representative

> Worked in shipping and receiving department

> In charge of all motor pool, scheduling, maintenance

> Head chauffeur for Bell Labs Executive Director and all Directors

> Responsible for timely pickup and delivery of Directors, to and from work, airports,


1982-1984 American Bell, Inc. Englewood, Co.

Support Representative

> In charge of starting up mailroom, supplies, faxing, audio/visual, catering, and

all aspects of customer visits. 1982-1983

> In charge of American Bell, Inc. employee identification badge program.

> Traveled throughout United States with cameras, film and all accessories to take and

administer photo id badge.

> Within one year completed program successfully while administering 15,000 badges.

1981-1982 Mountain Bell, Inc Denver, Co.

Mailroom clerk

> Sorted and delivered mail in large mailroom environment to 1400 employees.

1980-1981 Spencer Gifts Stores Westminster, Co.

Store manager


>Hired trained and managed store employees

>Increased store sales by 25% over previous years sales


1979 Missouri State University, Springfield, Mo

Bachelors degree Sociology, Minor Political Science

1973 AACBC High School All-American baseball team.

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