Customer Service Administrative Assistant

Rhonda Valencia

Mobile Phone: 909-***-****

E-mail: ******@**********.***

PERSONAL STATEMENT

I have extensive experience in the customer service field and excellent

customer service skills. I am self-motivated, industrious, can work with

little or no supervision, but also pride myself on being a team player. I

believe I would be an asset to your company and look forward to the

opportunity to interview with you so you can see for yourself!

SPECIAL SKILLS/TRAINING/ACCOMPLISHMENTS

Microsoft Office/Word/Excel/PowerPoint

Type 55-60 WPM/10 Key by Touch

Communicate Effectively in Both Written and Verbal Form

Accounts Payable/Accounts Receivable

Skilled in Billing and Account Adjustments

Call Center Experience/Switchboard/Inside Sales

Human Resources

Supervisory Skills

Strong Organization and Multi-tasking Skills

Excellent Customer Service Skills

Self-motivated/Industrious/Easily Trainable/Active Listening

Licensed Life and Health Insurance Agent

Inside Sales

EXPERIENCE/WORK HISTORY

Riverside County Department of Public Social Services, CalWorks.

Perris, CA

Office Support Supervisor February 2003

to April 2009

Supervised the work of office employees to ensure adherence to quality

standards, deadlines, and proper procedures, correcting errors or problems.

Resolved customer complaints and answered customers' questions regarding

policies and procedures. Provided employees with guidance in handling

difficult or complex problems and in resolving escalated complaints or

disputes. Implemented departmental policies, procedures, and service

standards in conjunction with management. Discussed job performance

problems with employees to identify causes and issues and to work on

resolving problems. Trained and instructed employees in job duties and

company policies or arranged for training to be provided. Evaluated

employees' job performance and conformance to regulations and recommended

appropriate personnel action. Recruited, interviewed, and selected

employees. Interpreted and communicated work procedures and company

policies to staff. Gathered and compiled information for mandatory

statistical reports. Wrote and implemented office procedures.

Prepared, maintained and posted informational bulletins. Prepared monthly

"office" calendar outlining production deadlines. Maintained office

inventory, forms and supplies. Successfully oversaw the reception area and

over 20,000 customer contacts monthly. Covered the Administrative Assistant

to the Regional Manager position while it was vacant. Duties included:

scheduling meetings, business correspondence, handling confidential

information, composing reports, screening and directing calls, maintained

files, logs and records.

Riverside County Department of Public Social Services, GAIN

Riverside, CA

Office Assistant II August 2001 to

February 2003

Performed all aspects of receptionist duties. Operated office machines,

such as photocopiers and scanners, facsimile machines, voice mail systems,

and personal computers. Answered telephones, directed calls, and took

messages. Maintained and updated filing, inventory, mailing, and database

systems, either manually or using a computer. Communicated with customers,

employees, and other individuals to answer questions, disseminate or

explain information and address complaints. Opened, sorted, and routed

incoming mail, answered correspondence, and prepared outgoing mail.

Compiled, copied, sorted, and filed records of office activities, business

transactions, and other activities. Managed calendars, and arranged

appointments. Visited customers in their homes to encourage them to

participate in classes and the benefits of doing so.

Waste Management

Corona, CA

Customer Service Representative March 1999 to July

2001

Conferred with customers by telephone (call center) or in person to provide

information about products and services, took and entered orders, canceled

accounts, and obtained details of complaints. Kept records of customer

interactions and transactions, recording details of inquiries, complaints,

and comments, as well as actions taken. Checked to ensure that appropriate

changes were made to resolve customers' problems. Determined charges for

services requested, collected deposits or payments, and arranged for

billing. Referred unresolved customer grievances to designated departments

for further investigation. Resolved customers' service or billing

complaints by performing billing adjustments. Radioed and dispatched

drivers as needed.

EDUCATION

San Bernardino Valley College

San Bernardino, CA

16 semester units Psychology and Behavioral Science/Sociology

Colton High School

Colton, CA

High School Diploma in General Studies

Contact this candidate