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Customer Service Manager

Location:
Fort Lauderdale, Florida, 33319, United States
Posted:
March 22, 2011

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**** ** ** **

Tamarac, FL. ***** Phone: 954-***-****

E-mail: abhprf@r.postjobfree.com Ricardo E. Osorio

Objective To obtain a sales position within a pharmaceutical

industry.

Opinion-Oriented Good communication and organization skills.

Summary Good problem and solving skills

Qualifications Ability to multi task

Strong work ethic and detail oriented

Education 2011

National Association of Pharmaceutical

Representatives Certification. CNPR # 574452011

2005-2006

Real Estate Sale Associate. Lic. Mortgage Broker

Emergency Medical Technician (EMT). Broward Community

College. Davie, FL.

2003

North Broward Memorial Hospital Fort

Lauderdale, FL

Management of Airway (Update)

Mc Father Technical School Davie, Florida.

(ESOL) 762 Hrs. Complete

2003

Advanced Cardiac Life Support (ACLS) Provider course

Maracaibo-Venezuela

2002

Pediatric Advanced Life Support (PALS) Provider-

Instructor course Domingo Lucianni Hospital

Caracas-Venezuela

Advanced Trauma Life Support (ATLS) Provider Course.

Fundatrauma

Caracas -Venezuela

ISO 9001 Starting and Document

Maracaibo-Venezuela

Hydrogen Sulfide (H2S) Instructor Course

PDVSA-Venezuela

Hazmat Level II

PDVSA-Venezuela

2001

Pre Hospital Trauma Life Support (PHTLS)

Provider-Instructor Course. Fundatrauma

Caracas-Venezuela

1997

1987-1997 University of Zulia

Maracaibo-Venezuela

Graduate as Medic Surgeon (Bachelor degree in

Medicine)

Experience

Comcast Cable Communications

Residencial Account Executive: Visiting Doors to

Doors Residents and selling service for new

subscribes (TV, Internet and phone) and upgrading for

currents subs. Customer Care and phone calls. Top

sale in video 2009.

2005-2009

Acevedo Realty

Realtor-Associate (2006 Rookie of the year): As a

Real Estate Agent I built my own customer helping

them to find and deal their home. I did Business to

Business Sale over 2 year (Owner level).

Lic. Mortgage Broker: As a Mortgage Broker I find the

proper lender for my clients and help them to qualify

for their loan. Business to Business for 18 months.

Miramar-FL.

2005-2006

Joseph Abboud (Men's wear) Sawgrass

Mall- Sunrise FL

Assist Manager (Until closedown): I made my goal in

sales, and Customer Service. Also I help my manager

in management procedures requiring, transferring and

returning merchandise; performing schedule for

employee.

Sales Associate: As a sale associate I made my goal

and over. Help manager in management procedures and

stocking. I was promoted to Assister Manager

Position.

2004-2005

Sears

Broward Mall- Plantation FL

Sales Associate: I assisted buyers to find their

merchandise and helped them which are the best

purchase for them, making my goal. Customer Service

by phone, attending clients in order to help them in

their requirements.

1999-2003

International Group Maracaibo-Venezuela

Director

Emergencies Medicals Training: As an Instructor I

supported over 3000 people to learn CPR basic and

advanced level, Pre hospital Trauma Life Support

Basic and Advanced Level, Advanced Trauma Life

support, Airway Management (Basic and Advanced

Level). Hazmat team Level II.

Business to Business Sale. CEO level for over 3

years. Sale and dealing with Chairman and Executive

Person of Government and Private Organization

obtaining results as over limit my sales and dealing

with new products and Developing new Clients with an

profit over 20% of my goal.

Paramedic's Instructor: Selecting and Teaching new

personnel for Fire Rescue Department for over 5

years.

Made a project for acquisition of new medical

equipment and ambulances for Fire Department of City

of Maracaibo: 6 ambulances for Advanced Life Support,

1 Rescue Truck, 1 Hazmat Truck and 3 Engine Truck.

EMS conferences: Conference in reference Airway

Management, Trauma Life Support, Advanced Life

Support, Hazmat for over 3000 people.

Medicals Equipments sales For EMS Companies: Trauma

kit, CPR kit, Defibrillators, Long Board and

Ambulances. Business to Business for over 2 years,

CEO level.

1997-2003

Maracaibo Fire- Rescue Department

Maracaibo-Venezuela

As a Physician

Attended Emergency Medicine.

Paramedic's Instructor.

Conferences in Fire Rescue Department Anniversary

1999-2001. AMEZULIA Maracaibo- Venezuela.

As a Physician

A Pre hospital Medical Home Care.

Translated many critical patients to other States.

1999-2000 Maracaibo University Hospital.

Maracaibo-Venezuela.

Resident of Intensive Unit Care

1998-2004 Maracaibo Fire Department.

Maracaibo-Venezuela

Lieutenant Military Doctor.

1998-1999

Hugo Parra Leon Hospital

Internal Physician

1997-1998

Chiquinquira Hospital

Internal Physician



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