Customer Service Manager
Resume:
Tamarac, FL. ***** Phone: 954-***-****
E-mail: **************@*******.*** Ricardo E. Osorio
Objective To obtain a sales position within a pharmaceutical
industry.
Opinion-Oriented Good communication and organization skills.
Summary Good problem and solving skills
Qualifications Ability to multi task
Strong work ethic and detail oriented
Education 2011
National Association of Pharmaceutical
Representatives Certification. CNPR # 574452011
2005-2006
Real Estate Sale Associate. Lic. Mortgage Broker
Emergency Medical Technician (EMT). Broward Community
College. Davie, FL.
2003
North Broward Memorial Hospital Fort
Lauderdale, FL
Management of Airway (Update)
Mc Father Technical School Davie, Florida.
(ESOL) 762 Hrs. Complete
2003
Advanced Cardiac Life Support (ACLS) Provider course
Maracaibo-Venezuela
2002
Pediatric Advanced Life Support (PALS) Provider-
Instructor course Domingo Lucianni Hospital
Caracas-Venezuela
Advanced Trauma Life Support (ATLS) Provider Course.
Fundatrauma
Caracas -Venezuela
ISO 9001 Starting and Document
Maracaibo-Venezuela
Hydrogen Sulfide (H2S) Instructor Course
PDVSA-Venezuela
Hazmat Level II
PDVSA-Venezuela
2001
Pre Hospital Trauma Life Support (PHTLS)
Provider-Instructor Course. Fundatrauma
Caracas-Venezuela
1997
1987-1997 University of Zulia
Maracaibo-Venezuela
Graduate as Medic Surgeon (Bachelor degree in
Medicine)
Experience
Comcast Cable Communications
Residencial Account Executive: Visiting Doors to
Doors Residents and selling service for new
subscribes (TV, Internet and phone) and upgrading for
currents subs. Customer Care and phone calls. Top
sale in video 2009.
2005-2009
Acevedo Realty
Realtor-Associate (2006 Rookie of the year): As a
Real Estate Agent I built my own customer helping
them to find and deal their home. I did Business to
Business Sale over 2 year (Owner level).
Lic. Mortgage Broker: As a Mortgage Broker I find the
proper lender for my clients and help them to qualify
for their loan. Business to Business for 18 months.
Miramar-FL.
2005-2006
Joseph Abboud (Men's wear) Sawgrass
Mall- Sunrise FL
Assist Manager (Until closedown): I made my goal in
sales, and Customer Service. Also I help my manager
in management procedures requiring, transferring and
returning merchandise; performing schedule for
employee.
Sales Associate: As a sale associate I made my goal
and over. Help manager in management procedures and
stocking. I was promoted to Assister Manager
Position.
2004-2005
Sears
Broward Mall- Plantation FL
Sales Associate: I assisted buyers to find their
merchandise and helped them which are the best
purchase for them, making my goal. Customer Service
by phone, attending clients in order to help them in
their requirements.
1999-2003
International Group Maracaibo-Venezuela
Director
Emergencies Medicals Training: As an Instructor I
supported over 3000 people to learn CPR basic and
advanced level, Pre hospital Trauma Life Support
Basic and Advanced Level, Advanced Trauma Life
support, Airway Management (Basic and Advanced
Level). Hazmat team Level II.
Business to Business Sale. CEO level for over 3
years. Sale and dealing with Chairman and Executive
Person of Government and Private Organization
obtaining results as over limit my sales and dealing
with new products and Developing new Clients with an
profit over 20% of my goal.
Paramedic's Instructor: Selecting and Teaching new
personnel for Fire Rescue Department for over 5
years.
Made a project for acquisition of new medical
equipment and ambulances for Fire Department of City
of Maracaibo: 6 ambulances for Advanced Life Support,
1 Rescue Truck, 1 Hazmat Truck and 3 Engine Truck.
EMS conferences: Conference in reference Airway
Management, Trauma Life Support, Advanced Life
Support, Hazmat for over 3000 people.
Medicals Equipments sales For EMS Companies: Trauma
kit, CPR kit, Defibrillators, Long Board and
Ambulances. Business to Business for over 2 years,
CEO level.
1997-2003
Maracaibo Fire- Rescue Department
Maracaibo-Venezuela
As a Physician
Attended Emergency Medicine.
Paramedic's Instructor.
Conferences in Fire Rescue Department Anniversary
1999-2001. AMEZULIA Maracaibo- Venezuela.
As a Physician
A Pre hospital Medical Home Care.
Translated many critical patients to other States.
1999-2000 Maracaibo University Hospital.
Maracaibo-Venezuela.
Resident of Intensive Unit Care
1998-2004 Maracaibo Fire Department.
Maracaibo-Venezuela
Lieutenant Military Doctor.
1998-1999
Hugo Parra Leon Hospital
Internal Physician
1997-1998
Chiquinquira Hospital
Internal Physician
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