Customer Service Supervisor

DEBORAH K. FARRINGTON

*** **** **

BROOKLYN, MD *1225-2143

Primary Phone: (410) - 570 - 7397

e-mail : ********.**********@*****.***

Objective : Water/Wastewater System Technician. 5 years and 8 months experience at the

Dorsey Run WW Treatment Plant in Operations and Lab work. Certified for both Class 5 and

Class A Treatment Plants. Over 2 years training and experience as Medical Supply Warehouse

Technician through the Army.

Work Experience

Oct 2004 To Equipment Systems Operator

Jun 2010 Maryland Environmental Service, Jessup, MD

Over 5 years experience as Water Treatment Technician. Took daily and

hourly readings from all plant guages. Drew samples at prescribed points

throughout the treatment process and ran tests for alkalinity, hardness,

and PH while maintaining a daily operating log. Trained in sludge

dewatering system. Performed maintenance and assisted with major repair

work at plant. Operated a fork lift and motor vehicle. Operated,

maintained and monitored a wastewater treatment plant, ensuring

compliance with State, Federal and local laws, regulations and policies.

Mechanical training and experience with large and small engines, as well

as, various types of pumps. Provided invoice information to form

purchase lists. Trained new staff on all laboratory and plant

procedures. Produced reprographic materials including changes in font,

size and color. Property and building maintenance routinely provided to

prevent safety hazards. (Contact Supervisor: Yes, Supervisors Name:

Lance Fierro, Supervisors Phone: 410-***-****)

Oct 2000 To Store Clerk

Dec 2000 Natural Wonders, Annapolis, MD

Assisted customers with purchase choices, using ladder and lifting up to

70 lbs as needed. Ran register, restocked and cleaned store. Maintained

inventory in supply room and assured adequate stock of supplies on hand.

Handled routine requests from management and staff regarding the upkeep

of the facility. (Contact Supervisor: Yes, Supervisors Name:,

Supervisors Phone: 410-***-****)

Mar 2000 To Store Clerk/Baker

Dec 2000 Great American Cookie Company, Annapolis, MD

Made cookies from prepared dough. Decorated giant cookie cakes, both 18

circular, and, 18 x 30. Assisted customers with purchase choices. Acted

as shift supervisor, with all attendant duties. Balanced accounts in

cash register, collected and counted cash, locked up store and cash,

supervised employees. Scheduled maintenance and service for essential

equipment. (Contact Supervisor: Yes, Supervisors Name: Michael,

Supervisors Phone: 410-***-**** )

Jun 1999 To Cashier

Jan 2000 Rite Aid, Annapolis, MD

Ran cash register, lottery machine, restocked shelves, and cleaned store

as needed. Delivered cash to bank. (Contact Supervisor: Yes,Shawn,

Supervisor's Phone: 410-***-****)

Mar 1999 to Greenhouse Assistant

Homestead Gardens, Davidsonville, MD

May 1999 Watered plants daily, or, twice daily as needed. Prepared and applied

fertilizer as directed by supervisor. Assisted with moving plant

seedlings from starting room to display area. Picked and transported

mature flowers to display area. 410-***-****

Jan 1999 To Customer Service Representative

Mar 1999 i-Sky, Laurel, MD

Answered telephone and used computer and physical files to access

information and advice on various company products. Dealt with customer

questions and concerns. (Contact Supervisor: Yes, Supervisors Name:,

Supervisors Phone: 240-***-****)

Jan 1996 To Office Assistant

Dec 1998 Nancy Adams Personnel, Glen Burnie, MD

Received telephone calls and forwarded calls to individuals and

departments. Received visitors at reception desk. Provided printing

services and duplication of letterhead, booklets, postcards, and

business cards. Used the postage metering machine. Produced reprographic

materials including changes in font, size and color. Filed reports and

customer account information. Typed correspondence and data entry. Typed

48 words per minute. (Contact Supervisor: Yes, Supervisors Name:,

Supervisors Phone: (410) 761 - 5774 )

Military Experience

Mar 1992 To Army

Aug 1995 Quartermaster and Chemical Equipment Repair(Small Engine and Vehicle

Mechanic) Performed Diagnostic work and repairs on generators from 1.5

KW to 20 KW, Table Saws, Soil Tampers, Chainsaws, steam cleaners and

various other motorized hand held equipment. Received training on full

disassembly and rebuild of engines and other systems of small and medium

trucks up to 5 ton capacity. Received additional training on maintaining

and repairing mobile 600 gpm and 3000 gpm water filtration units.

Provided invoice information to form purchase lists. Filled out

invoices. Maintained inventory in supply room and assured adequate stock

of supplies on hand. Examined invoices to verify accuracy and provide

inventory control. Acted as mailroom clerk, picked up, delivered, and

processed interdepartmental and U.S. mail and parcels. Produced

reprographic materials. Property and building maintenance routinely

provided so no safety hazards remained. Handled routine requests from

management and staff regarding the upkeep of the facility. Assisted with

processing and reconciling service invoices to determine correctness for

payment. (Contact Supervisor: Yes, Supervisors Name: Sergeant Collins,

Supervisors Phone: 877-***-****)

Education History

To Present Anne Arundel Community College

Degree to be awarded 12/2011

Health/Lab Tech/56 credits earned

Arnold, MD

Jun 2010 California State Sacramento College

Vocational/Technical

Water Treatment/46 credits earned

Sacramento, CA

Dec 1991 Warner Southern University

No Degree

Third World Ministry/47 credits earned

Animal Husbandry/20 credits earned

Lake Wales, FL

Certifications

W-A

Maryland Environmental Service

MD, Anne Arundel

W-5

Maryland Environmental Service

MD, Anne Arundel

Skills

Mechanic, ARMY 42-Months

Military training on small motorized hand held equipment.

Trained on generators from 1.4 KW up to 24 KW. Trained on

Steam Cleaners from 20 PSI up to 120 PSI. Trained on full

disassembly and rebuild of various vehicles, from 1/2 ton

pick-up trucks to 5 ton cargo carriers, including HMVs and

HMMTs. Additional training on Electronic Hardware at Anne

Arundel Community College.

Typist 36-Months

Worked for Nancy Adams as a temporary office assistant with

various companies, and, in various capacities, not always

office oriented. Worked for i-Sky in Customer Service

Department. Average speed 46 wpm.

Contact this candidate