Human Resources Customer Service

ROSEMARY HOLT, SPHR

**** **** ***** ***** ? Richardson, TX 75080

214-***-**** ? email: abhpr9@r.postjobfree.com

HUMAN RESOURCES STRATEGIC BUSINESS PARTNER

Over 25 year's increasingly responsible Human Resource

experience. Record of developing, delivering and managing key Human

Resources initiatives while possessing strong interpersonal and conflict

resolution skills that support building and sustaining strong relationships

throughout the organization.

? Change Management ? Mergers and Acquisitions ? Compliance

?

? Total Rewards/Compensation and Benefits ? Training/Delivery

and Development ?

? Policy Development ? Employee Relations ? Talent

Management ?

EXPERIENCE

Director, Human Resources/Corporate Compliance Officer - Zimmer-

Wilson/Phillips, Richardson, TX, 2006 - Present

Reporting to Distributor/President

Executive team member for Orthopedic Device Distributorship with 150 plus

employees and sales consultants working in 9 satellite locations in Texas

and Louisiana. Responsible for the development, implementation and

management of all human resources functions within the organization

including employment law, employee relations, performance management,

compensation and benefits administration, recruitment, training and

development. Partner strategically with organization leaders to optimize

human capital, streamline processes and promote organizational

transparency.

Achievements

. Designed and implemented a comprehensive On-boarding program for

Administrators, Sales Representatives and Staff which decreased the

turnover rate of new employees leaving within their first year of

employment from 43% in 2007 and 2008 to 7% in 2009 and 2010.

. Implemented Corporate Compliance Program to respond to Zimmer's five

year Corporate Integrity Agreement with the Federal Government.

Successful comprehensive audit -2009.

. Developed and trained managers on new compensation and employee

performance evaluation system. Company savings - $200,000 the first

year and $150,000 the second year.

. Responsible for the successful merger and integration of the South

Texas territory (May 2007), which included locations in Houston,

Austin and San Antonio and involved the business and operations

integration of an additional 75 employees and sales representatives

. Responsible for the divestiture and redesign of ZWP to form two

distinct distributorships, Zimmer Alliance and Zimmer Renovo in April

2011

. Consistently maintained minimal increases to ZWP's contribution to

benefit plan costs by annually developing new plan designs and

negotiating with benefits carriers.

. Streamlined payroll processing including implementation of on line

time tracking system for 9 locations and offsite workers. Decreased

payroll processing time by 24 work hours per month. Decreased payroll

errors and employee complaints by 92% over a two year period.

. Designed and presented training on Corporate Compliance, Employee

Relations and Liability Prevention, Benefits and Medical Plan Cost

Saving Strategies

. Created and implemented Personal Time Off program which resulted in an

88% reduction in unexcused absences over a 3 year period.

. Streamlined Vendor Credentialing program for over 100 Sales

Representatives and Staff to maintain access to all area hospitals in

North and South Territories.

. Coordinated Zimmer Wilson Phillip's Community Volunteer Program

. Editor/Contributor - ZWP monthly employee newsletter.

Senior Human Resources Consultant - ADP TotalSource, -Professional

Employer Organization- Dallas, TX, 2004 - 2006

Reported to VP Operations

Responsible for the administration of all human resource policies, programs

and services for a client base of 90 small to medium sized businesses using

ADP Total Source PEO suite

. Developed, executed and maintained service plans for each client to

determine their Strategic Human Resources needs and manage expectations of

deliverables.

. Human Resource Consultant responsible for start up of Texas Health

Resources hospitals in Dallas, Southlake and Plano

. Conducted investigations and on site training in Workplace Harassment

Prevention, Hiring Processes and Policies, FLSA Compliance, Developing a

Customer Service Oriented Business, Manager Training, and Progressive

Discipline and Termination.

Human Resource Consultant/Trainer - HTPN, Baylor Healthcare System, Dallas,

TX, 2000 - 2004

Reporting to Director of Human Resources

Supported 25-40 physician owned clinics in the Dallas Metroplex.

Implemented HR processes, policies and standards. Recommended changes and

enhancements to policies and procedures. Partnered with managers to

attract, hire, develop and retain talent through effective sourcing,

training and performance management. Consulted with managers and staff on

issues of termination, sexual harassment, and discrimination. Project

manager for system wide implementation of Kenexa Applicant Tracking System.

Trainer for the Physician Residency Program in HR Practices, Administrator

Orientation to HealthTexas, Rollout of E-time payroll system, Rollout of

Performance Management System, HR Client Service Representatives

Orientation, HealthTexas/Baylor New Hire Orientation and Kenexa Applicant

Tracking System.

College Human Resources Director - El Centro College, DCCCD, TX 1987-2000

Dual Reporting - College President and Vice President Business

Responsible for the development of the El Centro Campus Human Resources

Department from a two employee unit to a fully functioning service area

with 5 full time staff.

Recruitment and Staffing - directed employment function for the college.

Recruited staff, faculty and administrative positions. Developed applicant

tracking system for consistent review of applications. Trained search

committees and supervisors on hiring and search process. Advised president,

vice presidents and hiring supervisors on compensation and equity issues.

Developed professional and staff job descriptions.

Employee Relations - advised staff, faculty and senior administrators on

procedures to comply with District, State and Federal policies and laws.

Partnered with supervisors regarding performance and legal issues.

Consulted with employees and supervisors regarding departmental concerns,

sexual harassment complaints, compensation and performance issues.

Training and Development - developed full day on boarding program for new

hires. Conducted Sexual Harassment and Customer Service training.

Coordinated all desk top and new system training for the college. Developed

and conducted in-service training for administrators on evaluating employee

performance, hiring process, employee improvement and development.

Additional Responsibilities include:

Affirmative Action Officer

Committee Work: Professional Support Staff Development Committee and new

HRIS/Registration/Finance System (Colleague) Implementation Team.

Adjunct Faculty - Taught Human Development courses to first semester at

risk college students

EDUCATION

MS, Education, University of North Texas

MS, Human Development, University of North Texas

BA, Psychology, State University of New York at Oneonta

ACTIVE PROFESSIONAL CERTIFICATIONS AND MEMBERSHIPS

S.P.H.R. Certified - Senior Professional in Human Resources

DHRMA - Dallas Human Resource Management Association

SHRM - Society for Human Resource Management

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