Manager Customer Service
Resume:
Geneva, IL. E-mail
***** ***-*****@***.***
Lee A Lemke
Objective Savvy and seasoned customer service professional
seeks a managerial position in food and beverage to
promote guest satisfaction, cost controls and
maximum profitability.
Summary of
Qualifications More than twenty years of expertise in food and
beverage management at free standing restaurants and
upscale hotels and resorts. Particularly effective
in dynamic front of the house operations, staff
development and exceeding customer satisfaction.
Professional 6/02 to Current Owner and Operator Franchise
Experience Geneva, IL
8/00 to 12/01 The Renaissance Oakbrook Hotel
Oakbrook, IL
Director of Food and Beverage Transferred from
6/97 to 8/00 The Ramada Plaza Hotel
Rosemont, IL
Director of Food and Beverage Transferred from
2/96 to 6/97 The Renaissance Concourse
Hotel Denver, CO
Director of Food and Beverage Transferred from
7/89 to 2/96 The Stouffer Esmeralda Resort
Indian Wells, CA
Beverage Manager, Promoted to Assistant Director of
Food and Beverage (opened hotel)
1/88 to 7/89 The Hyatt Grand Champions
Resort Indian Wells, CA
Restaurant Manager
86 to 88 Tiny Naylor's Family Restaurants San
Juan Capistrano, CA
General Manager
84 to 86 The Anaheim Hilton
Hotel Anaheim, CA
Beverage Manager (opened hotel) Transferred from
81 to 84 The Los Angeles
Hilton Hotel Los Angeles, CA
Beverage Manager
Education George Washington Trade School Detroit, MI
Food Safety and Sanitation, TIPS, CPR,
Harassment/Discrimination Training, EEOC, WC, OSHA,
SOX Compliance
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