Customer Service Data Entry
Resume:
K aren M. Alvarado
Yonkers, New York 10704
E-Mail: *************@***.***
Objective: To attain a position within the Finance Department
Personal Statement: I am an extremely motivated and dedicated individual who takes pride
i n producing viable work. I th rive in both a team setting and independently. I can
efficiently multi-task and adjust to f luctuating work demands.
E ducation: Lehman College, Bronx, New York 08-2004 to 2007
Pursuing a degree in Business Administration (B.B.A)
Iona College, New Rochelle New York 08-2003 to 05-2004
DeWitt Clinton H igh School, Bronx, New York 09-1999 to 06-2003
The Sheila Mencher School (P.S./M.S. 95), Bronx, New York 09-1990 to 06-
1999
1 Page
E xperience
Nyack Hospital, 08-2010 to the Present
Patient Accounting Representative
• Responsible for reconciling a thousand (plus) patient accounts dealing
w ith Medicaid H MO’s (ATB)
• Insurance follow- up: Calling numerous insurance companies to check
claim statuses or to dispute why claims have not been paid.
• Responsible for sending appeals to insurance companies to ensure
payment to the hospital
• Was given the responsibility to handle a Medicaid audit
• Performed general Customer Service duties: creating payment plans and
assisting patients with any problems that they might have
• Assisting manager to enter and create CDM’s for the Charge
M aster/Reference Master
St Patrick’s Home, 10-2008 to 08-2010
Patient Funds
• Responsible for managing 264 resident’s personal accounts (keeping an
ongoing record of deposits and withdrawals
• Paying all of the residents bills
• Resident banking, making deposits, cashing checks, etc
• If the resident wishes, involving/advising their families on how to take a
more hands on approach on how to save money and discuss payment plans
• Maintaining up to date records for each residents; all necessary
documentation which includes all invoices, receipts, check requests,
notarized affidavits for auditing purposes & the New York State Dept of
Health inspection
• Maintaining an ongoing log of all incoming checks.
Accounts Payable
• Pay all invoices for the nursing home; wri te manual checks
• Data entry using M icrosoft Dynamics (Great Plains)
• File and organize all invoices
• Maintaining a log of all outgoing checks (check register)
St Patrick’s Home, 08-2001 to 10-2008
Receptionist
• Data entry, faxing, filing, creating schedules, scheduling appointments
• Performed general customer service duties (which includes providing
general information to families about the facility)
• Answering a heavy volume of phone calls
Skills: I am exceptionally efficient in the areas of verbal, wri t ten, organizational, and
i nterpersonal communication skills. I thr ive on working in a challenging environment. I am
especially adept to effectively interrelating with personnel on all levels, as well as
maintaining a professional, yet positive attitude.
3 Page
Computer Skills: Windows 95, 98, M icrosoft Office 2003, 2007 (including M icrosoft Word,
E xcel, etc.), Microsoft Outlook, M icrosoft Dynamics (Great Plains), Zevez, Reliable,
P roficiency in Netscape, Internet Explorer, and America Online (AOL), 6N Systems, AS400,
C raneware, McKesson Paragon, E-Premis, Navigating throughout various insurance
company websites (Empire Blue Cross Blue Shield, Epaces, Hudson Health, Oxford, Fidelis,
A ffinity, Etc)
Contact this candidate