Customer Service Manager

DIANA L. LYNCH

*** *. ********* ****** (***) ***-

5650

SEVEN HILLS, OHIO 44131

********@***.***

GOALS AND OBJECTIVES

A challenging position as an Executive Assistant or Office Manager where I

am able to apply my creativeness in an independent manner.

BACKGROUND SUMMARY

I have extensive senior level clerical, office administration, and

secretarial experience. Excellent PC skills, including all Microsoft

Office products, with advanced communication and letter writing skills.

EMPLOYMENT HISTORY

Garfield Heights City Schools

10/92 to 6/10

Principal's Secretary (Special Education Learning Center); 9/09 to 6/10)

> managed student registration

> worked with student database software regarding discipline, student

information and grades

> responsible for verifying and maintaining student information

> interaction with staff, teachers, parents and students

Superintendent's Secretary (Board of Education Office); 10/92 to 9/09)

> responsible for the Superintendent's office during their absence

> maintained personal calendar

> set up all staff meetings

> prepared board meeting agenda and exhibits

> compiled the minutes for all board meetings

> kept the year-end index for the State of Ohio Auditor's review

> managed weekly newsletters to the Board of Education members

> assisted on Levy Campaigns

> responsible for the Student Pay to Participate program

> updated spreadsheets on various school programs

Boise Cascade Office Products/Associate Stationers

1/77 to 7/92

Executive Assistant to General Manager; 8/83 to 7/92

> responsible for GM's office during his absence

> responsible for all staff meetings

> coordinator for all marketing programs

> responsible for the Human Resource Department

> payroll coordinator

> administered worker's compensation claims

> managed Affirmative Action Plan and compliance

Sales/Customer Service Representative; 4/80 to 8/83 -- distribution of

office products

Data Operator; 1/77 to 4/80 -- responsible for training and billing

Dover Elevator Company - - Entry Level Secretary

7/74 to 1/77

EDUCATION

Career Development/Seminars - - Total Quality, Total Fulfillment

Skills - - Microsoft Office Products, PC, Lotus 1-2-3, Wang Word Processor,

WordPerfect 5.1; Typing 70-80 w.p.m.

Normandy High School - - Major: Business/Secretarial; Diploma 1974

PERSONAL

Honest, Loyal, Dependable

Hobbies include swimming, camping, racquetball

References available upon request

Contact this candidate